Really Really REALLY Kind of Fed Up With CPS

Looks like Canon is FINALLY going to come through. The rep says the guy who has to ok a replacement is out til Mon., but her recommendation to him will be to send me a replacement. Whew. it shouldn't be this hard.

Be happy they did the right thing.

rick_reno wrote in post #16809851
Be happy they did the right thing.

They haven't done it yet. Believe it when it's a done deal and in the OP's hands, not before.

Michelle Brooks Photography wrote in post #16807943
Well, the stuff is about to hit the fan - I just culled my sneak peek images from my wedding this past Sat. & lo & behold, there's one bright neon green image in there. No more Mrs. Nice Guy. No more "Send it in & we'll evaluate it". I've already emailed the CPS rep & attached the image & I better get a call nice & early tomorrow morning. I've got a wedding Sat., an engagement next Fri. and a 10 hr wedding day the next day. I better see some speed put on getting this resolved. I'm am ticked the heck off. But trying to hold it down & give CPS the benefit of the doubt that they will at last make this right.

Please, could you post this image so we know what it looks like for our own understanding?

catclaw wrote in post #16816410
Please, could you post this image so we know what it looks like for our own understanding?

Sure here is one.

Michelle Brooks Photography wrote in post #16816499
Sure here is one.

Hosted photo: posted by Michelle Brooks Photography in
./showthread.php?p=168​16499&i=i52597398
forum: The Lounge

OW! My eyes!

20droger wrote in post #16816674
OW! My eyes!

I know, right!! The green ones were just as jarring.

Michelle Brooks Photography wrote in post #16809794
Looks like Canon is FINALLY going to come through. The rep says the guy who has to ok a replacement is out til Mon., but her recommendation to him will be to send me a replacement. Whew. it shouldn't be this hard.

I'm sure you'll let us know what they said today. Hopefully a new camera is on its way to your house.

I wonder if this reluctance on Canon's part is due to their lack of verification that members are actually professionals? At present, they indicate membership at any level is available only to full-time pros, which seems not to be enforced and, realistically, is too high of a bar. Maybe equipment points and subscription fees alone shouldn't dictate the quality and type of service available.

In any event, it's encouraging to see that the Canon rep offered to replace your camera. Hopefully they will follow-through without further hassles.

Welll, at least we know that that purple scare is not the cause of the card. The image data stored on the card has the color information locally so a read error can't destroy all color like that, even if it's possible to get a jpeg image to lose synchronization and show quite a number of blocks of weird content.

I wonder if this shot forgot the green color plane,or if it is the green color that have been splitted into red and blue. The purple color is so even so it looks likely.

bumpintheroad wrote in post #16816900
I wonder if this reluctance on Canon's part is due to their lack of verification that members are actually professionals? At present, they indicate membership at any level is available only to full-time pros, which seems not to be enforced and, realistically, is too high of a bar. Maybe equipment points and subscription fees alone shouldn't dictate the quality and type of service available.

In any event, it's encouraging to see that the Canon rep offered to replace your camera. Hopefully they will follow-through without further hassles.

Their main reason to give this extra service only to professionals is that they are having a limited amount of staff, so spending time with a hobbyists camera means a professional will get a longer wait time.

But I bet they have very strict directives for replacing hardware because they have a limited budget for replacement gear. A repair only costs the materials that they get at self-cost, since they already have a fixed cost in salaries. They know quite well how many bodies they can replace each year and have to be quite carefull to not pass their budget with weeks or months remaining on the budget year.

I got a call today from the rep who said the man with the power ( my words, not hers ) has asked one more thing of me...I started to blow up but bit my tongue & asked what it was. She said to "dot the i's & cross the t's" he wants me to speak to a technician directly & while on the phone with them, take some shots while they ask questions about my settings & then send them those shots. I agreed ( what choice did I have? ) & she said they would call today. Around 4:30pm she called again & said the techs were so swamped they couldn't call til tomorrow which I said was fine. I will talk to them, I will send the photos, but I will NOT wait several more days for "evaluation" of those images. If I have to get nasty, I will. If I have to threaten to hire an attorney, I will. That sounds so melodramatic, but this is my LIVING we are talking about here. The wedding I shot last weekend, the camera several times gave me that "Busy" message while freezing up DURING THE PROCESSIONAL, & it never did that one time before they replaced all these parts. True that's not the green or pink image issues, but it is an issue nonetheless that wasn't happening until these "repairs". I understand their need for due caution but holy crap, they need to understand that I have gone the extra mile in being a loyal customer AND MEMEBR & stop yanking my chain. Is there any kind of warranty or insurance or anything you can get when you buy a new camera that will prevent all this jumping through hoops when the camera turns out to be defective??

I hear you, Michelle. They should have replaced before it got to this point. They should be using your camera for their own testing instead have you do the testing for them.

Update: the tech called me yesterday & I was expecting to be put through this whole shooting experiment - he was very nice, asked some basic "Let me confirm some information with you " questions, opened the image file he'd been given (the horrendous pink one you all saw) & said, "Wow. That's a pink image." Lol. Yeah. Then he asked what mode I shoot in, what WB I usually use, & if there was any kind of pattern to when these images appear that I had noticed. Then he said, "Well I've never seen anything like this, and based on the infromation I'm going to recommend a replacement." HURRAY!! So I'm waiting today to get the official call. Thank God. it only took 7 months to get this probelm resolved

Michelle Brooks Photography wrote in post #16820965
Update: the tech called me yesterday & I was expecting to be put through this whole shooting experiment - he was very nice, asked some basic "Let me confirm some information with you " questions, opened the image file he'd been given (the horrendous pink one you all saw) & said, "Wow. That's a pink image." Lol. Yeah. Then he asked what mode I shoot in, what WB I usually use, & if there was any kind of pattern to when these images appear that I had noticed. Then he said, "Well I've never seen anything like this, and based on the infromation I'm going to recommend a replacement." HURRAY!! So I'm waiting today to get the official call. Thank God. it only took 7 months to get this probelm resolved

That's good news.