Amazon completely drops the ball on shipping <moved>

Ordered a lens with them last Friday afternoon. I am a Prime member and expected it here today the latest. Lens didn't ship on Monday or on Tuesday, yet still showed delivery on Wednesday. Last night I ordered something else and paid with points available in my account (that was around 10pm). At 7:48 am Amazon emails me that there's a problem with my lens payment a- apparently the points I paid with on Tuesday night were the same used for a partial payment on Friday. Immediately switched payment method but now it shows delivery date one day later - the day I need the lens.

Several calls later nobody can answer a few simple questions - why did the item ordered before 5pm on Friday still wasn't shipped at 9:42pm on Tuesday the following week, when I have a "guaranteed" 2 business days delivery ? Why the points I paid with were still available in my account full 4 days later ? Why did it take them until 8 am the day of delivery to notify me of that problem ? How did they expect to honor their date in first place if they still didn't ship it a night before from a warehouse in Virginia (according to the rep) to Michigan ? One of the girls I spoke with did let it slip that the warehouse was overloaded and running behind - which means they were going to miss the date anyway, even though they refuse to admit this.

I am done with Amazon, should've ordered from B&H, the price was the same anyway.

This is in the wrong section. I think this belongs to Market Watch.
Sorry to hear about your frustration though.

I would call and let them know you are considering cancelling the prime membership, see if they'll throw a gc at ya.

I've had my Prime 2 day shipping take more than 2 days. I voiced my opinion to them and they discounted my purchase.

I won't buy lenses from Amazon anymore since they started charging tax. I'll go to B&H and get it for roughly the same price, tax free, and B&H offers free expedited shipping on orders once you hit a certain amount (which is easy to do with camera gear anyway :lol

imbillkamal wrote in post #16950938
I would call and let them know you are considering cancelling the prime membership, see if they'll throw a gc at ya.

The people I spoke with, including a supervisor (Bella) sounded like they couldn't care less.

I can only assume that they have major profits issues - seeing how their stock dropped by 20% in the recent months - and are understaffing their warehouses. I did fire off an email to jeff@amazon.com but I doubt I would get any results. My order is cancelled and I will call B&H tomorrow. I will speak to my wife about canceling Prime tonight. She uses it for this & that & occasional video. $90 is too much to pay for ****ty service.

PS - I do see that I posted it in a wrong section, my apologies, mods please move to Market Watch.

Amazon promises 2 day delivery but fails to tell customers that they use UPS, and UPS delivers your package to the US Post office in 2 days, the US post office in turn takes another 2-3 days. I call amazon regarding this practice and received an extension of 1 month of my prime membership. Kind of shady to me, 2 day delivery should be in my hands in 2 days, not 4.

PLLphotography wrote in post #16950943
I've had my Prime 2 day shipping take more than 2 days. I voiced my opinion to them and they discounted my purchase.

I won't buy lenses from Amazon anymore since they started charging tax. I'll go to B&H and get it for roughly the same price, tax free, and B&H offers free expedited shipping on orders once you hit a certain amount (which is easy to do with camera gear anyway :lol

I've also had my prime 2 day shipping orders take longer on a few occasions. In my experience, whenever I've contacted customer service in regards to anything its been great.

Amazon will actually place your order before validating the payment method. Makes the process of actually ordering faster (and encourages impulse buying, IMO), but will delay the process if there is a payment issue. Happened to me when I bought my Sigma 50 through them.

Just been offered 1 month extension on the useless Prime and a $5 credit. I refused & am done with these clowns. I am a reasonable person, but an item ordered at 4pm on Friday should not still be in the warehouse at 10pm on Tuesday when you guarantee a 2 business days shipping. And if I use the points either there should be a way to flag me that this payment has already been used for something else, or at least let me know when there's still time to react, not 10 hours later. Way to lose a longtime customer. That's what happens when the business grows too large and loses touch with reality.

From now on, B&H and Adorama will get all of my photo money.

Amamba wrote in post #16951112
Just been offered 1 month extension on the useless Prime and a $5 credit. I refused & am done with these clowns. I am a reasonable person, but an item ordered at 4pm on Friday should not still be in the warehouse at 10pm on Tuesday when you guarantee a 2 business days shipping. And if I use the points either there should be a way to flag me that this payment has already been used for something else, or at least let me know when there's still time to react, not 10 hours later. Way to lose a longtime customer. That's what happens when the business grows too large and loses touch with reality.

From now on, B&H and Adorama will get all of my photo money.

1 month extension and 5$ credit? I hope you laughed at them.

Amamba wrote in post #16951112
Just been offered 1 month extension on the useless Prime and a $5 credit. I refused & am done with these clowns. I am a reasonable person, but an item ordered at 4pm on Friday should not still be in the warehouse at 10pm on Tuesday when you guarantee a 2 business days shipping. And if I use the points either there should be a way to flag me that this payment has already been used for something else, or at least let me know when there's still time to react, not 10 hours later. Way to lose a longtime customer. That's what happens when the business grows too large and loses touch with reality.

From now on, B&H and Adorama will get all of my photo money.

Is this your first issue with Amazon?

call them,any way hope it all woks out in the end.

mpix345 wrote in post #16951141
Is this your first issue with Amazon?

This is the first time I ordered a really time sensitive item. They may have been a day late in the past but I wouldn't notice as it wasn't vital anyway. This lens was planned for a trip I am leaving tomorrow for, and by ordering it on Friday I was assured I'd get it on Wednesday the latest. As of 10pm last night, when I placed another order, it was still in their warehouse in Virginia (according to one of CS reps I spoke to) which means they would've already missed the shipment date even without the points fiasco, as when I called them at 8 am this morning they said there was absolutely nothing they could do - and that was literally minutes after they sent me an email about the points.

As I said, one of the reps, a young girl, admitted the warehouse was running low on manpower and falling behind - which is what I am sure has really happened, the rest is just a lame attempt to deflect the blame to customer.

Of course B&H is closed today for one of the Jewish holidays, which they seem to schedule at random but I will place an order with them when I return from my trip. At least, I will support a brick photo store full of people who actually know what they are doing.

imbillkamal wrote in post #16951133
1 month extension and 5$ credit? I hope you laughed at them.

I'll take my money elsewhere, that's the best laughter. I used to buy a lot from them, from now on they will be my dead last option. Had it been a small business run by someone with half a brain and the basic understanding of customer service, they should be calling me sand asking what could they do to make things right, based on our purchase history. But when you are a behemoth with multiple levels of customer support and supervisors working to meet some artificial metrics, and nobody is empowered or really cares about making the next sale, this kind of things happens.

Dude it happens...