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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 18 Jul 2014 (Friday) 13:56
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Sigma USB Dock - Troubleshooting

 
Notquitesure
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Jul 18, 2014 13:56 |  #1

Hello all,

I searched and didn't see any posts regarding this specific problem with the usb dock, so I figured I'd ask before contacting Sigma directly. After installing the Sigma software I get to the screen where it says to: 1) connect dock to lens 2) cord to dock and 3) usb to computer.

The program then recognizes the dock, but won't recognize the Sigma 35mm Art lens attached. The dock is firmly attached to the lens and I tried uninstalling/reinstall​ing the software with no luck. I do have a logitech mouse/keyboard that uses a wirelesss usb dongle and I have read that may cause some issues.

I'm going to borrow my neighbors laptop tonight to see if the problems are just software based on my desktop. But any help would be greatly appreciated as I would love to fine tune this lens.

Thanks.


http://james-callison.com (external link)

  
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Notquitesure
THREAD ­ STARTER
Member
127 posts
Gallery: 3 photos
Best ofs: 1
Likes: 145
Joined Jun 2014
     
Jul 18, 2014 14:39 |  #2

It appears my issue is with the dock not mounting fully to the lens. The pin is about 1/3 of an inch away, thus the lens release on the dock doesn't have to be used to unmount the lens. Same results when trying the Canon 40mm pancake lens. It appears to be a hardware (defective unit) vs. software. I will exchange for another.


http://james-callison.com (external link)

  
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Sigma USB Dock - Troubleshooting
FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
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