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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 31 Jul 2014 (Thursday) 00:23
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How can you tell the difference between a USA and import lens? Canon USA must know.

 
Sparkaction
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Jul 31, 2014 00:23 |  #1

I know that physically if you had two of the same lenses in front of you it would be difficult (if not impossible) to determine which one is the import. Thus, if you go into a retailer and they carry both import and USA lenses how can you be sure that you got a USA lens? I assume that Canon USA has a database of serial numbers that would identify a lens as import vs. USA and therefore be able to dishonour any warranty claims. How can the average consumer able to determine if a lens is imported?

Thanks


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frankchn
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Jul 31, 2014 00:25 |  #2

If it is a Canon USA camera or lens, then it will have a Canon USA warranty card with the serial number of the item printed in the box when you buy it.




  
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Sparkaction
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Jul 31, 2014 00:58 |  #3

frankchn wrote in post #17067411 (external link)
If it is a Canon USA camera or lens, then it will have a Canon USA warranty card with the serial number of the item printed in the box when you buy it.

Thanks. What if your purchasing a kit lens originally from a camera kit and the lens comes in a white box. Would that box have the serial number of the lens printed on it? I'm asking because unfortunately, I think I got myself into a predicament with a untruthful dealer.


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Jul 31, 2014 01:00 |  #4

I wouldnt be surprised if the lens has an electronic flag marking the intended country of sale or atleast region.


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frankchn
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Jul 31, 2014 01:28 |  #5

Sparkaction wrote in post #17067436 (external link)
Thanks. What if your purchasing a kit lens originally from a camera kit and the lens comes in a white box. Would that box have the serial number of the lens printed on it? I'm asking because unfortunately, I think I got myself into a predicament with a untruthful dealer.

Probably not, because I believe at least for some kits, there will only be one warranty card for both the camera and the lens in a kit.




  
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dynamitetony
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Jul 31, 2014 02:37 |  #6

im guessing the serial numbers will be on a list somewhere and state the country of origin ?


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Reservoir ­ Dog
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Jul 31, 2014 03:54 |  #7

Canon lenses are made in Japan so in a way or in another way they are imported in your country ...


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Jul 31, 2014 04:17 |  #8

Reservoir Dog wrote in post #17067591 (external link)
Canon lenses are made in Japan so in a way or in another way they are imported in your country ...

Most are made in Taiwan



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Jul 31, 2014 06:03 |  #9

pkim1230 wrote in post #17067604 (external link)
Most are made in Taiwan

It's write "made in Japan" on mine :lol:


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pkim1230
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Jul 31, 2014 07:59 |  #10

Reservoir Dog wrote in post #17067703 (external link)
It's write "made in Japan" on mine :lol:

Some are made in Japan



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Jul 31, 2014 08:12 |  #11

Sparkaction wrote in post #17067436 (external link)
Thanks. What if your purchasing a kit lens originally from a camera kit and the lens comes in a white box. Would that box have the serial number of the lens printed on it? I'm asking because unfortunately, I think I got myself into a predicament with a untruthful dealer.

Spill some more details instead of making people guess and assume.

Being a part of a kit doesn't necessarily mean that it's gray market.

When it comes to gray market goods, most of the big dealers are pretty open about it and will usually provide service (in lieu of Canon) in the event of a failure.

The way I see it, you've got two options: 1) send it in to Canon and hope they don't charge you. 2) call the retailer, with your purchase info in hand, and see what's up. I would choose #2.


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Jul 31, 2014 08:16 |  #12

Sigma does keep track of their lenses by serial number all the way down to the wholeseller they sold the lens to (not bh/adorama but to a bigger wholeseller)


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Sparkaction
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Jul 31, 2014 09:00 |  #13

WhyFi wrote in post #17067885 (external link)
Spill some more details instead of making people guess and assume.

Being a part of a kit doesn't necessarily mean that it's gray market.

It appears I got caught up in a bait and switch. The e-tailer advertised for sale an imported kit version of the 24-105. I called the retailer about the status of my order and then the retailer represents that they would sell me the retail version for more money but it would come with a warranty. I received my invoice and noticed that it was not the retail version but a non-import kit version of the lens. I felt the retailer misrepresented the product so I contact the retailer to cancel my order. The retailer proceeds to process my order despite multiple email requests to cancel the order. Unfortunately, I was unable to call after receiving my invoice. Now I may be stuck and unable to make my purchase from a different retailer.

I guess the purpose of my original post was to determine if there was a way for me to know if the lens I received is truly the non-import kit version with a Canon warranty. Given my post - purchase experience I am worried. I am still hoping that my credit card provider can help to get the retailer to honor my cancellation request.

Thanks


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WhyFi
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Jul 31, 2014 12:00 |  #14

CC companies can stop payment in a heartbeat. Call them up. I would also consider filing something with the BBB on a bait and switch.


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runninmann
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Jul 31, 2014 12:16 |  #15

Which seller?


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How can you tell the difference between a USA and import lens? Canon USA must know.
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