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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 03 Sep 2014 (Wednesday) 09:26
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5D III Multi-Controller (joystick) Fell Off

 
scobols
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Sep 03, 2014 09:26 |  #1

Last weekend at a wedding I pulled my camera to my eye for a photo and found the multi-controller (joystick) was missing. I'm guessing it bumped my belt just right while hanging off my shoulder and popped off. I was outside and not able to find it so it's at Canon right now being repaired.

Anyone else have this happen? I don't think it's a common issue but I'm wondering just how often it does happen.

Thoughts?

Scott


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kwando
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Sep 03, 2014 14:35 |  #2

I've heard about it falling off the battery grip but not the camera itself. Please update on what canon says and how much the repair is.


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scobols
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Sep 03, 2014 14:38 |  #3

Just got the repair quote back from Canon:

Out of warranty standard labor charge: $219.00
Parts: $83.49

With the CPS Platinum membership (30% discount) it will cost me $215.99 total.

That pretty much sucks...


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John ­ from ­ PA
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Sep 03, 2014 16:29 |  #4

How old is the camera? Many credit cards give an extra warranty period - did you pay with a CC? Might be worth checking on any extra coverage.




  
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sonnyc
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Sep 03, 2014 16:54 |  #5

wow!
I haven't had it happened to me but a friend's 1DX had it happened twice and Canon fixed it for free both times.

Part: $83.49...why the hell does a little plastic knob costs so much?


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FoxTrot
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Sep 03, 2014 17:57 |  #6

sonnyc wrote in post #17134032 (external link)
Part: $83.49...why the hell does a little plastic knob costs so much?

That might include whatever it's attached to... but still...


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scobols
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Sep 03, 2014 20:33 |  #7

sonnyc wrote in post #17134032 (external link)
wow!
I haven't had it happened to me but a friend's 1DX had it happened twice and Canon fixed it for free both times.

Part: $83.49...why the hell does a little plastic knob costs so much?

No kidding. If I had known it cost that much, I would have spent more time looking for it. I guess if it ever happens again I might try to replace it myself.


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scobols
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Sep 03, 2014 20:34 |  #8

FoxTrot wrote in post #17134129 (external link)
That might include whatever it's attached to... but still...

Yeah, there's no itemization of parts so it might include the rubber gasket and who knows what... but that still seems a bit high.


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ejenner
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Sep 03, 2014 22:11 as a reply to  @ scobols's post |  #9

Just happened to me. Except it was half hanging off by a part of the gasket which was partly ripped. I just went to use it and it was half out of place. I have no idea how it happened - never banged the camera or anything - just put it in my camera back and then pulled it out again.

'Only' charged me $104 I think, which was parts + tax + shipping. They let me off the labor. I bought the camera last November so it was in warranty - they called the labor charge 'In Warranty Standard Labor Charge'. I guess the fact the gasket was partly ripped indicated that it could have been misuse rather than a manufacturing defect so I was OK with the $100 charge.

They did also clean the viewfinder/mirror and sensor even though the form indicated that was an extra charge. And they did need cleaning, so that was nice.

Just looked at the receipt - said the 'unit requires a new back assy'. So I guess it is more than the toggle + gasket. Or the gasket is one piece over the back. The actual button seemed fine on mine and was still semi-attached.


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joeseph
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Sep 04, 2014 01:15 |  #10

CY3-1653-000 is the Canon part number for the rear cover assembly - they don't list the controller joystick or dial as a separate part. Be interested to see what they actually charge to replace it...


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5D III Multi-Controller (joystick) Fell Off
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