Approve the Cookies
This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and our Privacy Policy.
OK
Index  •   • New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Guest
New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Register to forums    Log in

 
FORUMS Photography Talk by Genre General Photography Talk 
Thread started 31 Oct 2014 (Friday) 02:06
Search threadPrev/next
sponsored links
(this ad will go away when you log in as a registered member)

Is it any wonder shops are closing down...

 
jolyroger7
Member
232 posts
Joined May 2010
Location: Orlando, Florida
     
Nov 12, 2014 22:35 |  #46

Timphoto wrote in post #17247777 (external link)
Wilt, I can't answer the chicken/egg question, but your comment about the local hardware store minded me of something I was wondering a while ago. We have a nearby local hardware store that is affiliated with the "ACE Hardware" group. Great little store. I'm not sure if that's a franchise or what, but it does give the owner the advantage of some significant group buying power, and advertising. At the same time, each store is not a "cookie cutter" building and the owner(s) have the ability to customize their stores to the local market. It's my first choice when I need hardware.

I travel the US for work, and often find myself looking for metric hardware. I live in Orlando FL, and love the College Park ACE Hardware, so I seek out ACE/Truevalue stores when I'm on the road. I haven't had a bad experience in one yet.

Colonial Photo and Hobby in Orlando is a great place to shop also. Very helpful staff, in fact they are so helpful often you have to wait in line 15 minutes for the clerk to finish helping someone else. It's a pain for me because, I typically already know what I want, and I'm just buying it locally to have it right this second. I'll give up 10-15% for that.


No, I'm not a professional photographer, but I did sleep at a Holiday Inn Express last night.
1Ds MKII |1DMKIII | EOS M | Sigma 50 1.4 | Sigma 85 | Canon 135L | Sigma 150 OS | Canon 17-40L | Sigma 24-70 2.8 | Sigma 70-200 II | Canon 100-400L IS

  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)
CanonVsNikon
Senior Member
255 posts
Joined Jan 2013
     
Nov 13, 2014 09:42 |  #47
bannedPermanent ban

Timphoto wrote in post #17247777 (external link)
Wilt, I can't answer the chicken/egg question, but your comment about the local hardware store minded me of something I was wondering a while ago. We have a nearby local hardware store that is affiliated with the "ACE Hardware" group. Great little store. I'm not sure if that's a franchise or what, but it does give the owner the advantage of some significant group buying power, and advertising. At the same time, each store is not a "cookie cutter" building and the owner(s) have the ability to customize their stores to the local market. It's my first choice when I need hardware.

I've wondered why camera stores couldn't operate on the same concept? A loosely organized business group with centralized purchasing and advertising clout, while still maintaining some of that "local" store flavor?

As OhLook pointed out, it's just a matter of time when the no tax advantage disappears for on-line firms. Perhaps the "ACE" Camera store business model might work then.

Yes, there is a local hardware store here also that goes under the "ACE" umbrella/brand but they have the look and feel of local/independent store. People there are usually older and very nice and actually know what they are talking about. They will spend the time to help you find exactly what you are looking for. Can't say that about Home Depot or Lowes




  
  LOG IN TO REPLY
njstacker22
Senior Member
Avatar
703 posts
Gallery: 10 photos
Likes: 93
Joined Mar 2014
Location: Hamilton, NJ
     
Nov 13, 2014 10:13 |  #48

My local camera shop is just the opposite. Every time I go in there I get the friendly, "hi, how are you?". I respond and then they ask me what camera I'm using. The second I reply they're running around trying to sell me everything in the store. Last time I went in there for a battery I spent 30 minutes looking at extremely overpriced, used telephoto lenses.


Sony A7ii [Sony FE 16-35mm f/4] [Sony FE 28-70mm] [Rokinon 135mm F2] [Sony 50mm 1.8]
https://www.flickr.com​/photos/djbigley/ (external link)

  
  LOG IN TO REPLY
Acetoolguy
Senior Member
Avatar
401 posts
Gallery: 1 photo
Likes: 51
Joined Dec 2009
Location: East Coast, USA
     
Nov 15, 2014 08:17 |  #49

FYI, Ace is a dealer owned co-op formed just for the reasons stated, Buying power....so is True Value and Do It Best.

Finally, something on here I know more about than most of you photographers!


Never use a paragraph when a sentence will do.

  
  LOG IN TO REPLY
h14nha
Goldmember
Avatar
2,061 posts
Gallery: 11 photos
Likes: 145
Joined Nov 2008
Location: South Wales, UK
     
Nov 15, 2014 16:20 |  #50

Here in the UK my local stores were Jessops and Jacobs. Jessops staff were useless whilst Jacobs staff were practicing photographers. Jessops prices weren't competitive whilst Jacobs were. Jessops stock was poor whilst Jacobs had a fantastic range.

Guess who's still in business ? ? ? Yep, Jessops :(

On the odd occasion I go in there now, I am greeted at the door and asked what I am after. I am then told so and so will be with me soon. Normally I get p****d of waiting and go before I am ever served. I was also told don't go in there on the weekend when Saturday staff will be on and they will have zero photography knowledge..........


Ian
There's no fool like an old skool fool :D
myflickr (external link)
My Gear - 7d, / 16-35mm F4 / 70-200 2.8 II / 100-400 / 300mm 2.8 / 500/4 :D XT-1 Graphite 18/35/56

  
  LOG IN TO REPLY
BigAl007
Cream of the Crop
Avatar
8,015 posts
Gallery: 543 photos
Best ofs: 1
Likes: 1627
Joined Dec 2010
Location: Repps cum Bastwick, Gt Yarmouth, Norfolk, UK.
     
Nov 16, 2014 07:56 |  #51

h14nha wrote in post #17273837 (external link)
Here in the UK my local stores were Jessops and Jacobs. Jessops staff were useless whilst Jacobs staff were practicing photographers. Jessops prices weren't competitive whilst Jacobs were. Jessops stock was poor whilst Jacobs had a fantastic range.

Guess who's still in business ? ? ? Yep, Jessops :(

On the odd occasion I go in there now, I am greeted at the door and asked what I am after. I am then told so and so will be with me soon. Normally I get p****d of waiting and go before I am ever served. I was also told don't go in there on the weekend when Saturday staff will be on and they will have zero photography knowledge..........

The really funny thing about this is that Jessops was a much bigger company than Jacobs, and was in financial difficulties for a very long time before going bust at about the same time as Jacobs did. I was actually quite surprised at the fact that anyone would actually think that the Jessops brand was worth saving given the history. Gt Yarmouth did have a Jessops for a while, although the particular unit they were in, in the local shopping center, has a bad reputation for businesses going bust, Granada TV rentals, some big German PC brand from the 90's had both been in there previously. It went quite early on in one of Jessops round of cost cutting exercises. It's a JD Sports now. That branch of Jessops was run by photographers, but it was a little one. They knew what they were talking about. Now the closest camera shops are 25 miles away in Norwich. There used to be a Jessops, which was quite small and crowded. This was also run by photographers. They then moved it to a bigger unit in a shopping center and it was run by "salespeople", who quite quickly replaced the knowledgeable staff from the old store, and did not really have a clue. The Jessops is gone now, but there is a branch of LCE, as well as the WEX Showroom and a couple of little independant specialist second hand places.

Alan


My Flickr (external link)
My new Aviation images blog site (external link)

  
  LOG IN TO REPLY
andrikos
Goldmember
Avatar
1,905 posts
Likes: 9
Joined Sep 2008
Location: Stuttgart, Germany
     
Nov 17, 2014 05:24 |  #52

AlFooteIII wrote in post #17243436 (external link)
As the commercial says: "You go to B&H!" ;)

Even there I had clueless help from disinterested employees out on the floor...
I remember being shocked at the time as I fully expected a different experience than the typical BB and WM debacle of a service experience...


Think new Canon lenses are overpriced? Lots (and lots) of data will set you free!

  
  LOG IN TO REPLY
watt100
Cream of the Crop
14,021 posts
Likes: 29
Joined Jun 2008
     
Nov 17, 2014 09:45 |  #53

andrikos wrote in post #17276680 (external link)
Even there I had clueless help from disinterested employees out on the floor...

right, the knowledgeable photography people are out making big bucks on photoshoots, not selling extra filters and tripods behind the counter




  
  LOG IN TO REPLY
andrikos
Goldmember
Avatar
1,905 posts
Likes: 9
Joined Sep 2008
Location: Stuttgart, Germany
     
Nov 17, 2014 13:13 |  #54

watt100 wrote in post #17277059 (external link)
right, the knowledgeable photography people are out making big bucks on photoshoots, not selling extra filters and tripods behind the counter

Not sure if this is a serious comment...

Have you been there?

The people behind counters take your orders and then your money.
They have no interest in talking to you.

The employees spread throughout the megastore are supposed to be "customer service".


Think new Canon lenses are overpriced? Lots (and lots) of data will set you free!

  
  LOG IN TO REPLY
20droger
Cream of the Crop
14,685 posts
Likes: 27
Joined Dec 2006
     
Nov 17, 2014 18:16 as a reply to  @ andrikos's post |  #55

It is true that most small business are losing out to big-box stores and on-line retailers because of price and a lack or customer services. But not all of them. Some have learned that collective bargaining can keep prices competitive and good customer service will keep people coming back even if they could get it cheaper elsewhere.

For example, I live in a (very) small town. We have an Ace hardware store. I can walk in and ask any cashier, clerk, salesperson, or stock boy if they carry such-and-such, and the person I asked will immediately tell me exactly in which aisle and where in that aisle I can find it. If they don't carry it, they will say so (no BSing around) and will offer to get it for me as fast or faster than I could order it from an on-line competitor.

I think service like that deserves my patronage, even if it costs me a wee bit more.




  
  LOG IN TO REPLY
lilkngster
Senior Member
721 posts
Gallery: 5 photos
Likes: 38
Joined Sep 2010
Location: NJ
     
Nov 17, 2014 18:43 |  #56

andrikos wrote in post #17277486 (external link)
Not sure if this is a serious comment...

Have you been there?

The people behind counters take your orders and then your money.
They have no interest in talking to you.

The employees spread throughout the megastore are supposed to be "customer service".



Have you been there yourself? The person behind the desk just takes your order and lets the basement people start the roller coster transport, they have cashiers downstairs that take your money!!!!

I work in between Adorama and B&H so I visit enough to know a few of the sales people. There is a wide variety of quality of sales at both sites, being a customer and seeing how other customers are treated. Both stores have their hard core sales people, I acutally had one guy (lets call him Bill) actually crituque my purchase telling his customer that they should get the pricier option right in front of my face, as he was pushing the "special" Tiffen 3 pack filter set and the extended warranty on top of her first dslr purchase.

But there are some very good and knowledgable staff too. I usually take my number and hunt them down and wait until they are free. The other issue that Ive noticed is that the time and day of week you go makes a big difference. Good luck trying to have a conversation about the difference between A, B, or C on a Sun or evenings. During those times, I know its much better to show up with the SKU of an item that I want and just get out of there.


6dII/80d/1dIII|8mm to 400mm|Pro-10/100

  
  LOG IN TO REPLY
andrikos
Goldmember
Avatar
1,905 posts
Likes: 9
Joined Sep 2008
Location: Stuttgart, Germany
     
Nov 18, 2014 03:18 |  #57

lilkngster wrote in post #17278180 (external link)
Have you been there yourself? The person behind the desk just takes your order and lets the basement people start the roller coster transport, they have cashiers downstairs that take your money!!!!

Yes I have and that's what I said.
I didn't bother to mention the "order upstairs", "pay downstairs" spiel.
They're both people behind counters. Hassidic Jews upstairs taking orders, women downstairs taking your money.


Think new Canon lenses are overpriced? Lots (and lots) of data will set you free!

  
  LOG IN TO REPLY
lilkngster
Senior Member
721 posts
Gallery: 5 photos
Likes: 38
Joined Sep 2010
Location: NJ
     
Nov 18, 2014 04:49 |  #58

andrikos wrote in post #17278835 (external link)
Yes I have and that's what I said.
I didn't bother to mention the "order upstairs", "pay downstairs" spiel.
They're both people behind counters. Hassidic Jews upstairs taking orders, women downstairs taking your money.


Ya, I assume you had been there, it was more a lighthearted statement, given the tone and humor of a lot of you other posts ;)


6dII/80d/1dIII|8mm to 400mm|Pro-10/100

  
  LOG IN TO REPLY
bps
Cream of the Crop
7,607 posts
Likes: 405
Joined Mar 2007
Location: California
     
Nov 18, 2014 11:54 |  #59

The situation the OP described is exactly why I do all of my research via the internet and then subsequently buy through the internet. It has been a very, very long since I've walked into any brick and mortar store and found an employee that knows more about a product than I do. I'm not putting them down or trying to elevate myself, it's just that I do extensive research on whatever item it is I'm interested in. I'm sure most enthusiasts are the same way.

Bryan


My Gear List

  
  LOG IN TO REPLY
kfreels
Goldmember
Avatar
4,297 posts
Likes: 6
Joined Aug 2010
Location: Princeton, IN
     
Nov 19, 2014 14:26 |  #60

Picture North Carolina wrote in post #17243283 (external link)
This can be said about many shops, not just camera. For those who don't know it, Radio Shack is probably going away. They are long past financial troubles that can be fixed. They may just go away.

Pundits all have different reasons for it, but in my experience it is the same problem as the OP. There was once a time when employees could answer questions, give advice, suggest solutions. But, like in the example of the camera store above, employees are clueless idiots who often don't even know bare basics.

It is the fault of the system. If the corporation - the stores - hire "clerks" who know nothing about the products in the store and because of it, lose sales then I say good. Let them fail. Good bye and good riddance.

I know about this first hand. My son worked there a short while back. They actually drill these kids with constant training trying to get them up to speed so they're effective and capable. In order to get through these tests they have to study...at home, not at work while they're getting paid. They have all these expectations and still want to pay them minimum wage and only while you are there. So effectively they make like $4-$5 per hour while training. They tout their "advancement opportunities" as the reason one should make this kind of commitment but the salaries of even store managers are crap and their products are often still overpriced.

So the kids stick around a while and move on to something better before even completing their training. Then the process starts over. If they invested more money into this training and starting wages they could make their people much more loyal and effective and bring up their sales to a point that they could make up in volume what they lose by dropping some prices. And then they could get back to growing. Sadly they seem to want to go the other way.


I am serious....and don't call me Shirley.
Canon 7D and a bunch of other stuff

  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)

24,579 views & 0 likes for this thread
Is it any wonder shops are closing down...
FORUMS Photography Talk by Genre General Photography Talk 
AAA
x 1600
y 1600

Jump to forum...   •  Rules   •  Index   •  New posts   •  RTAT   •  'Best of'   •  Gallery   •  Gear   •  Reviews   •  Member list   •  Polls   •  Image rules   •  Search   •  Password reset

Not a member yet?
Register to forums
Registered members may log in to forums and access all the features: full search, image upload, follow forums, own gear list and ratings, likes, more forums, private messaging, thread follow, notifications, own gallery, all settings, view hosted photos, own reviews, see more and do more... and all is free. Don't be a stranger - register now and start posting!


COOKIES DISCLAIMER: This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and to our privacy policy.
Privacy policy and cookie usage info.


POWERED BY AMASS forum software 2.1forum software
version 2.1 /
code and design
by Pekka Saarinen ©
for photography-on-the.net

Latest registered member is argikon
863 guests, 230 members online
Simultaneous users record so far is 15144, that happened on Nov 22, 2018

Photography-on-the.net Digital Photography Forums is the website for photographers and all who love great photos, camera and post processing techniques, gear talk, discussion and sharing. Professionals, hobbyists, newbies and those who don't even own a camera -- all are welcome regardless of skill, favourite brand, gear, gender or age. Registering and usage is free.