Approve the Cookies
This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and our Privacy Policy.
OK
Index  •   • New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Guest
New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Register to forums    Log in

 
FORUMS Photography Talk by Genre General Photography Talk 
Thread started 31 Oct 2014 (Friday) 02:06
Search threadPrev/next
sponsored links
(this ad will go away when you log in as a registered member)

Is it any wonder shops are closing down...

 
Amamba
Goldmember
Avatar
3,679 posts
Gallery: 8 photos
Likes: 50
Joined Nov 2007
Location: SE MI
     
Nov 20, 2014 11:55 |  #61

I'm just old enough to remember the old way, no internet retail model.

I am absolutely not sure it was better. Worse, actually.

There were salesmen who were trained in how to sell the product store wanted to move. They were knowledgeable enough to talk about their product, but couldn't be relied upon to give an honest advice.

There also were (in small shops mainly) people who were passionate about the product they sold, and very knowledgeable. Their advice could be often trusted, if opinionated. Half of them had no people skills and the other half had no business skill.

An honest, knowledgeable store salesman with integrity, technical and business savvy and people skills was perhaps easier to find than today, but also - in my opinion - a rarity.

Getting honest user reviews and price comparisons was much more difficult and much less instantaneous.

I think the current model - while it has it's own issues - works better in the end for the user.


Ex-Canon shooter. Now Sony Nex.
Life Lessons: KISS. RTFM. Don't sweat the small stuff.
My Gear List (external link)

  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)
Road ­ Dog
Goldmember
1,342 posts
Gallery: 175 photos
Best ofs: 1
Likes: 1300
Joined Jul 2014
Location: St. Augustine, Florida
     
Nov 20, 2014 12:39 |  #62

taemo wrote in post #17244347 (external link)
online B&H that is because the times I've been to the physical store, the service has been sub-par, not very helpful nor friendly at all.

Wow, I was there in July and my experience could not have been more opposite. I found the employees to be ridiculously helpful and friendly...


Just shut up and smile...
My Current Line-Up

  
  LOG IN TO REPLY
jetcode
Cream of the Crop
6,234 posts
Likes: 1
Joined Jul 2009
Location: West Marin
     
Nov 20, 2014 13:08 |  #63

what do you expect for $8 an hour?




  
  LOG IN TO REPLY
Amamba
Goldmember
Avatar
3,679 posts
Gallery: 8 photos
Likes: 50
Joined Nov 2007
Location: SE MI
     
Nov 20, 2014 20:54 |  #64

jetcode wrote in post #17283812 (external link)
what do you expect for $8 an hour?

At the very least, the same effort I am making at my job for whatever I am being paid.

If they don't want to do the job, they shouldn't take it.

It's not like these guys are being forced to carry bags of coal for 12 hours x 7 days straight.

When the businesses they work for close their doors - in part due to the crappy attitudes of floor clerks - they will be the first ones to **** and moan about losing their jobs.


Ex-Canon shooter. Now Sony Nex.
Life Lessons: KISS. RTFM. Don't sweat the small stuff.
My Gear List (external link)

  
  LOG IN TO REPLY
jetcode
Cream of the Crop
6,234 posts
Likes: 1
Joined Jul 2009
Location: West Marin
     
Nov 20, 2014 21:44 |  #65

Amamba wrote in post #17284533 (external link)
At the very least, the same effort I am making at my job for whatever I am being paid.

If they don't want to do the job, they shouldn't take it.

It's not like these guys are being forced to carry bags of coal for 12 hours x 7 days straight.

When the businesses they work for close their doors - in part due to the crappy attitudes of floor clerks - they will be the first ones to **** and moan about losing their jobs.

Good luck with that. There are few shops left that make a profit. The local shop gets by because the owner owns the building and it's worth a fortune. The people behind the counter are reasonably intelligent but it's not like the old days when these stores flourished and photographers picking up a little side money worked there. Not to mention that today's technology is beyond most people in terms of complexity compared to the days of film. You have to have a strong technical head to be able to keep up with today's cameras. All for minimum wage. Small shops will suffer. Big shops like B&H and Keeble and Shucat still have people that have been there a long time. They are seasoned pros.




  
  LOG IN TO REPLY
andrikos
Goldmember
Avatar
1,905 posts
Likes: 9
Joined Sep 2008
Location: Stuttgart, Germany
     
Nov 21, 2014 01:45 |  #66

Amamba wrote in post #17284533 (external link)
At the very least, the same effort I am making at my job for whatever I am being paid.

If they don't want to do the job, they shouldn't take it.

It's not like these guys are being forced to carry bags of coal for 12 hours x 7 days straight.

When the businesses they work for close their doors - in part due to the crappy attitudes of floor clerks - they will be the first ones to **** and moan about losing their jobs.

I wonder which planet you come from.
Have you ever lived and worked among, you know, people?


Think new Canon lenses are overpriced? Lots (and lots) of data will set you free!

  
  LOG IN TO REPLY
20droger
Cream of the Crop
14,685 posts
Likes: 27
Joined Dec 2006
     
Nov 21, 2014 08:57 |  #67

andrikos wrote in post #17284828 (external link)
I wonder which planet you come from.
Have you ever lived and worked among, you know, people?

Store clerks are people?!!




  
  LOG IN TO REPLY
Amamba
Goldmember
Avatar
3,679 posts
Gallery: 8 photos
Likes: 50
Joined Nov 2007
Location: SE MI
     
Nov 21, 2014 09:17 |  #68

andrikos wrote in post #17284828 (external link)
I wonder which planet you come from.
Have you ever lived and worked among, you know, people?

Yes, and surprisingly, many still have this thing called "work ethics". Nobody held a gun to their head forcing them to take the job, if they don't want to do it they should quit and let someone else take their place, if they are agreeing to do it for the price they should treat it just like any other job, if they feel they are being underpaid and they have valuable skill they can try and renegotiate their pay.

You wouldn't think it right if a roofing company did a poor job on your house because they gave you a lower price, or if a car shop changed brakes on your car for half a price and they failed in two weeks. Why should an employer be OK with people not doing the job they are being paid to do, just because they feel they are not being paid enough ?

You're not forced to go an extra mile if you feel you're not being paid enough - but at the very least you have to do the job you're being paid to do. Which in my experience a good 2/3rd of BestBuy employees don't seem to be able to manage. They walk around like zombies and are clearly annoyed when a customer asks them a question. But it's been years since I set my foot in one.

There are places where this kind of attitude will get you fired in a week. But then Best Buy and others clearly don't care, so it's really a management problem.


Ex-Canon shooter. Now Sony Nex.
Life Lessons: KISS. RTFM. Don't sweat the small stuff.
My Gear List (external link)

  
  LOG IN TO REPLY
Luckless
Goldmember
3,064 posts
Likes: 187
Joined Mar 2012
Location: PEI, Canada
     
Nov 21, 2014 09:30 |  #69

Amamba wrote in post #17285166 (external link)
Yes, and surprisingly, many still have this thing called "work ethics". Nobody held a gun to their head forcing them to take the job, if they don't want to do it they should quit and let someone else take their place, if they are agreeing to do it for the price they should treat it just like any other job, if they feel they are being underpaid and they have valuable skill they can try and renegotiate their pay.

You wouldn't think it right if a roofing company did a poor job on your house because they gave you a lower price, or if a car shop changed brakes on your car for half a price and they failed in two weeks. Why should an employer be OK with people not doing the job they are being paid to do, just because they feel they are not being paid enough ?

You're not forced to go an extra mile if you feel you're not being paid enough - but at the very least you have to do the job you're being paid to do. Which in my experience a good 2/3rd of BestBuy employees don't seem to be able to manage. They walk around like zombies and are clearly annoyed when a customer asks them a question. But it's been years since I set my foot in one.

There are places where this kind of attitude will get you fired in a week. But then Best Buy and others clearly don't care, so it's really a management problem.

Modern retail jobs are mostly focused on moving product from the store room to the display floor, and making sure people don't wander off without paying for it. After that their job is mainly about lifting stuff and pointing customers to the products they're looking for (or the ones management is trying to sell). Actually helping customers is kind of a bonus if they can, but not really all that important. Most customers either already know what they want, or are completely clueless.


And the employer didn't hold a gun to their head, but have you tried starving or freezing to death? I hear they're fun things to do.

Also, if all you're paying me is barely enough to feed myself and stay alive, and you don't want to offer any more than that, then you can bet that I have little interest in doing anymore than the barest minimum needed to meet your job description. Why should I do any more to help you when you're barely willing to help me?


Canon EOS 7D | EF 28 f/1.8 | EF 85 f/1.8 | EF 70-200 f/4L | EF-S 17-55 | Sigma 150-500
Flickr: Real-Luckless (external link)

  
  LOG IN TO REPLY
Amamba
Goldmember
Avatar
3,679 posts
Gallery: 8 photos
Likes: 50
Joined Nov 2007
Location: SE MI
     
Nov 21, 2014 09:51 |  #70

Luckless wrote in post #17285190 (external link)
Modern retail jobs are mostly focused on moving product from the store room to the display floor, and making sure people don't wander off without paying for it. After that their job is mainly about lifting stuff and pointing customers to the products they're looking for (or the ones management is trying to sell). Actually helping customers is kind of a bonus if they can, but not really all that important. Most customers either already know what they want, or are completely clueless.


And the employer didn't hold a gun to their head, but have you tried starving or freezing to death? I hear they're fun things to do.

Also, if all you're paying me is barely enough to feed myself and stay alive, and you don't want to offer any more than that, then you can bet that I have little interest in doing anymore than the barest minimum needed to meet your job description. Why should I do any more to help you when you're barely willing to help me?

Well, since flagging down one of these clowns in all but impossible most of the time, I don't think they are really meeting their job description.

As I said, it all depends on management. If the shift manager could care less about his employees attitude, they will be nowhere to be found when needed and rude if they do have to tend to customers. If the management cares, so do the employees, regardless of how they are being paid.

Next time you order something in a restaurant and the food arrives late, cold and not quite what you've ordered, just remember that the cook and the waitress feel underpaid; I am sure you'd be OK with this.


Ex-Canon shooter. Now Sony Nex.
Life Lessons: KISS. RTFM. Don't sweat the small stuff.
My Gear List (external link)

  
  LOG IN TO REPLY
andrikos
Goldmember
Avatar
1,905 posts
Likes: 9
Joined Sep 2008
Location: Stuttgart, Germany
     
Nov 21, 2014 09:52 |  #71

20droger wrote in post #17285148 (external link)
Store clerks are people?!!

Not in AZ*! ;)

* lived there a long time.


Think new Canon lenses are overpriced? Lots (and lots) of data will set you free!

  
  LOG IN TO REPLY
andrikos
Goldmember
Avatar
1,905 posts
Likes: 9
Joined Sep 2008
Location: Stuttgart, Germany
     
Nov 21, 2014 09:54 |  #72

Amamba wrote in post #17285166 (external link)
Yes, and surprisingly, many still have this thing called "work ethics". Nobody held a gun to their head forcing them to take the job, if they don't want to do it they should quit and let someone else take their place, if they are agreeing to do it for the price they should treat it just like any other job, if they feel they are being underpaid and they have valuable skill they can try and renegotiate their pay.

You wouldn't think it right if a roofing company did a poor job on your house because they gave you a lower price, or if a car shop changed brakes on your car for half a price and they failed in two weeks. Why should an employer be OK with people not doing the job they are being paid to do, just because they feel they are not being paid enough ?

You're not forced to go an extra mile if you feel you're not being paid enough - but at the very least you have to do the job you're being paid to do. Which in my experience a good 2/3rd of BestBuy employees don't seem to be able to manage. They walk around like zombies and are clearly annoyed when a customer asks them a question. But it's been years since I set my foot in one.

There are places where this kind of attitude will get you fired in a week. But then Best Buy and others clearly don't care, so it's really a management problem.

Agree with you 100%.
I don't set foot in chain stores/restaurants/etc​.
I boycotted *walmart way before it was cool.

* does not deserve capitalization


Think new Canon lenses are overpriced? Lots (and lots) of data will set you free!

  
  LOG IN TO REPLY
Luckless
Goldmember
3,064 posts
Likes: 187
Joined Mar 2012
Location: PEI, Canada
     
Nov 21, 2014 10:31 |  #73

Amamba wrote in post #17285225 (external link)
Well, since flagging down one of these clowns in all but impossible most of the time, I don't think they are really meeting their job description.

As I said, it all depends on management. If the shift manager could care less about his employees attitude, they will be nowhere to be found when needed and rude if they do have to tend to customers. If the management cares, so do the employees, regardless of how they are being paid.

Next time you order something in a restaurant and the food arrives late, cold and not quite what you've ordered, just remember that the cook and the waitress feel underpaid; I am sure you'd be OK with this.

I've been to a few places like that. I tend not to go back, and instead spend my money else where that can provide the quality and level of service I want. Sure, it costs me more, but I'm getting what I pay for.


Canon EOS 7D | EF 28 f/1.8 | EF 85 f/1.8 | EF 70-200 f/4L | EF-S 17-55 | Sigma 150-500
Flickr: Real-Luckless (external link)

  
  LOG IN TO REPLY
Road ­ Dog
Goldmember
1,342 posts
Gallery: 175 photos
Best ofs: 1
Likes: 1300
Joined Jul 2014
Location: St. Augustine, Florida
     
Nov 21, 2014 11:33 |  #74

I've worked at both the retail and manufacturer levels, and I can tell you that a very, very big reason for poor attitudes amongst sales people is the crappy attitudes that customers have, and customers who come in and "clerk" the sales staff (ask questions) only to go buy online.

Nothing is as perfect as we wish it would be. But my rather extensive person experience (the better part of 20 years) has taught me that, if customers would be a little less condescending and, well, prickish, the sales folks would care more about helping them.

The guys I used to work with would bust their ass for eight bucks an hour because they knew the customers appreciated it. Those customers who walked in like they were Christ off the cross (and, my God, there were so many of them) would be dealt with accordingly. There's one rule of retail that customers are never told: The level of service you're provided is inversely proportional to the amount of attitude you bring through the door...


Just shut up and smile...
My Current Line-Up

  
  LOG IN TO REPLY
20droger
Cream of the Crop
14,685 posts
Likes: 27
Joined Dec 2006
     
Nov 21, 2014 13:31 |  #75

andrikos wrote in post #17285235 (external link)
Agree with you 100%.
I don't set foot in chain stores/restaurants/etc​.
I boycotted *walmart way before it was cool.

* does not deserve capitalization

And here I thought that in Germany the capitalized the name of everything!!!

Here in Benson, AZ, we have two choices: buy from Walmart; or drive 50 miles to the next town.




  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)

24,596 views & 0 likes for this thread
Is it any wonder shops are closing down...
FORUMS Photography Talk by Genre General Photography Talk 
AAA
x 1600
y 1600

Jump to forum...   •  Rules   •  Index   •  New posts   •  RTAT   •  'Best of'   •  Gallery   •  Gear   •  Reviews   •  Member list   •  Polls   •  Image rules   •  Search   •  Password reset

Not a member yet?
Register to forums
Registered members may log in to forums and access all the features: full search, image upload, follow forums, own gear list and ratings, likes, more forums, private messaging, thread follow, notifications, own gallery, all settings, view hosted photos, own reviews, see more and do more... and all is free. Don't be a stranger - register now and start posting!


COOKIES DISCLAIMER: This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and to our privacy policy.
Privacy policy and cookie usage info.


POWERED BY AMASS forum software 2.1forum software
version 2.1 /
code and design
by Pekka Saarinen ©
for photography-on-the.net

Latest registered member is AnthonyLL
762 guests, 237 members online
Simultaneous users record so far is 15144, that happened on Nov 22, 2018

Photography-on-the.net Digital Photography Forums is the website for photographers and all who love great photos, camera and post processing techniques, gear talk, discussion and sharing. Professionals, hobbyists, newbies and those who don't even own a camera -- all are welcome regardless of skill, favourite brand, gear, gender or age. Registering and usage is free.