7D Mark II - Focus Discussions

britt777 wrote in post #17439197
Just got off the phone with canon and after discussing the focusing system, they said I had a very good understanding of how it works and everything seemed set up perfectly. I sent in 4 images and they said it definitely seems to be a camera issue!!!! Shipping back to B&H today. What a bummer...tried everything I could to make this camera work. If the AF system could just work it would be an amazing camera....oh well not trying my luck with another body as I've seen to many others on their 3 & 4th, just don't have that kind of time....Very sad

why not send it in to Canon to be serviced? Seems like they would be able to take care of it, especially since they agree that there is a problem?

Triplexbee wrote in post #17439144
My tuppence worth.

Day 1 with camera and 100-400ii straight out the box, rushed out to shoot with this new, focus on anything uber sports/wildlfe god in the making. Got home, 90% crud.
Day 2 spent MA
Day 3 day in the field 50% crud.
Day 4 day in the field 20% crud

Almost all of the crud after dialling in are attributable (sadly) to technique. As I am adjusting to the way this camera works and likes to be worked, I can only see the crud factor dropping further.

I'm not sure we are at the recall stage yet.

There are at least two different things going on here.
1. People that are not used to their new cameras an gettig better and better percentages of keepers as they use the body.
2. People that have bad cameras, th have had multiple bad cameras, that have oof shots like the football jersey above.

rejay14 wrote in post #17438522
Interesting..what is eat signal? Tell me more about AF adjust please. Please excuse the internet if I sound sarcastic, it's not meant that way...

BTW: compariosn images. The first is the 7DII, second is 5D3. Same settings in camera, all manual. I think these speak volumes:

We need your help so that we can help you.
Image posting to the Forum without a link to the Original jpg doesn't help us decipher sharpness / focus issues.
1. had you MFA'ed your lens on the 7dii? (5diii values are irrelevant) . The MFA places the focal plan where intended.
2. what shutter speed and focal length on the image you shared?
3. was IS (image stablization) on or off?
4. First / second shutter priority, Focus or Release?
5. the image is soft for sure, but it appears there might be some front focus as well as some motion (IS / technique / other?) Shutter speed, FL, and IS values will help.
6. which Case were you set on and what were parameter values?

Don't give up yet.

TenaCJed wrote in post #17439204
why not send it in to Canon to be serviced? Seems like they would be able to take care of it, especially since they agree that there is a problem?

No offense, but these are close to $2000. This has to be the worse thing owners with bad copies can do. Because once they're out of their return period, the continue carousel of sending the body in and fetti it returned seems never ending. Let the dealers send them back.

Canons research and quality control shouldn't be done in the customers dime.

Frodge wrote in post #17439257
No offense, but these are close to $2000. This has to be the worse thing owners with bad copies can do. Because once they're out of their return period, the continue carousel of sending the body in and fetti it returned seems never ending. Let the dealers send them back.

Sorry, but you are on the negative side of this issue, and just continue to tell people to avoid it all together. Now that is your opinion, and you are more than welcome to it.

I have seen plenty of people on this forum do exactly what I was asking about, and were very happy after they did this. I myself did this as well, and so far I have seen improvement after receiving it back, only went out once so far.

To me the whole sending it back to dealer over and over does not really help, and adds to the frustration. It seems that most people that have sent theirs in to Canon instead have been much after with the ending result!

I agree with sending it to Canon. If they don't fix it then return it. But giving up on it shouldn't be an option.

Should you send it to Canon, make sure you include sample images - printed or on disc. Give them as much info as possible to work with.

huntersdad wrote in post #17439279
I agree with sending it to Canon. If they don't fix it then return it. But giving up on it shouldn't be an option.

Should you send it to Canon, make sure you include sample images - printed or on disc. Give them as much info as possible to work with.

How can to test this, realize you have a problem, send it to canon, get it returned, retested all in the return window? I think the dealers should be keeping track of why the are being returned and sending them back on pallets. I think canon would get the message when a place like b&h send 200 back at a time. Much more effective. I also think a lot of you guys have much more expendable money than I do

Frodge wrote in post #17439292
How can to test this, realize you have a problem, send it to canon, get it returned, retested all in the return window? I think the dealers should be keeping track of why the are being returned and sending them back on pallets. I think canon would get the message when a place like b&h send 200 back at a time. Much more effective. I also think a lot of you guys have much more expendable money than I do

I bought mine at a high volume retailer. They told me none of theirs had been returned.

It seems to me the problems with products are hyped up here at POTN - as well as the good things. Stay cool. There are problems, but not that many.

TenaCJed wrote in post #17439263
Sorry, but you are on the negative side of this issue, and just continue to tell people to avoid it all together. Now that is your opinion, and you are more than welcome to it.

I have seen plenty of people on this forum do exactly what I was asking about, and were very happy after they did this. I myself did this as well, and so far I have seen improvement after receiving it back, only went out once so far.

To me the whole sending it back to dealer over and over does not really help, and adds to the frustration. It seems that most people that have sent theirs in to Canon instead have been much after with the ending result!

It all depends on your risk appetite, and how you value time. If your time is valuable, and you have a low risk appetite, then sending it in is a bad idea. There are plenty of people who've had issues persist through multiple repair attempts.

LonelyBoy wrote in post #17439301
It all depends on your risk appetite, and how you value time. If your time is valuable, and you have a low risk appetite, then sending it in is a bad idea. There are plenty of people who've had issues persist through multiple repair attempts.

I think this about explains it all. I agree 100%

TenaCJed wrote in post #17439204
why not send it in to Canon to be serviced? Seems like they would be able to take care of it, especially since they agree that there is a problem?

I chose to return because I didn't want to be out almost $2000. Like I said I have seen people on 3rd & 4th bodies and that seems to be a big problem with this body. I chose to take Frodges advice and get out why I still can.

Ok let me brake it down >>> return to Vendor or Canon if having issues

1) Know your return policy from the vendor you purchased from

2) If you decide to have Canon take a look, make sure there will be enough time to return to vendor, if the problem is not resolved after receiving back from Canon

3) Otherwise your stuck with it

Bianchi wrote in post #17439375
Ok let me brake it down >>> return to Vendor or Canon if having issues

1) Know your return policy from the vendor you purchased from

2) If you decide to have Canon take a look, make sure there will be enough time to return to vendor, if the problem is not resolved after receiving back from Canon

3) Otherwise your stuck with it

Exactly. I only had 6 days left to return to vendor so I chose to just return. Not enough time to have serviced. Nor do I have the time or patience as LonelyBoy stated.

LonelyBoy wrote in post #17439301
It all depends on your risk appetite, and how you value time. If your time is valuable, and you have a low risk appetite, then sending it in is a bad idea. There are plenty of people who've had issues persist through multiple repair attempts.

Which can put you out of vendor return period, and then you are stuck with it... Plus all the AGGADA

Frodge wrote in post #17439292
How can to test this, realize you have a problem, send it to canon, get it returned, retested all in the return window? I think the dealers should be keeping track of why the are being returned and sending them back on pallets. I think canon would get the message when a place like b&h send 200 back at a time. Much more effective. I also think a lot of you guys have much more expendable money than I do

I bought one, had to wait 2 weeks to use it, sent it to Canon, returned still with issues and I exchanged it. Not impossible.

To be honest, I think the issue is something either so small that no one sees it, something that only affects certain modes or lenses or something that the techs just can't find. In my case, my issue was with my 600II. Canon VA doesn't even have a 600II to test with it and heaven knows how they test tracking to simulate moving birds. But, to me, doesn't matter. I sent you a camera with CPS confirmed issue, you didn't fix it, I'll exchange it, have the one you didn't fix back. FWIW, I do think they are going to find a serial number problem. Wish I could find the numbers for the 3 I have returned.

I agree getting a load of them returned will open some eyes. Between Doug Brown and myself, they have 6 coming back and I'm sure it's more than that.

But, I encourage everyone to take their time with the camera, make sure you read the AF guide for the 7D2 and understand the focus system is unlike any other system Canon has put out. You can't take it out of the box and go shoot. You need to dial in your lenses and play with it, see it react before really pushing it. As I have said before, when it locks, it locks and if you lock on the wrong spot, you're going to get bad results. Same with shutter speed, got to keep them fairly high if handholding.