7D Mark II - Focus Discussions

Bianchi wrote in post #17439421
Which can put you out of vendor return period, and then you are stuck with it... Plus all the AGGADA

Also, why buy a brand new camera to have a tech take a brand new body apart? Might as well buy a refurb at refurb prices at that point.

huntersdad wrote in post #17439430
To be honest, I think the issue is something either so small that no one sees it, something that only affects certain modes or lenses or something that the techs just can't find.

I know the issues with the 70D were originally tied to lenses that were f/2.8 or faster, which means the huge number of people using the 18-55 or 18-135 kit lenses wouldn't have hit that issue at all. What's the percentage of XXD users who put on the kit lens on day 1 and never remove it?

huntersdad wrote in post #17439430
I bought one, had to wait 2 weeks to use it, sent it to Canon, returned still with issues and I exchanged it. Not impossible.

To be honest, I think the issue is something either so small that no one sees it, something that only affects certain modes or lenses or something that the techs just can't find. In my case, my issue was with my 600II. Canon VA doesn't even have a 600II to test with it and heaven knows how they test tracking to simulate moving birds. But, to me, doesn't matter. I sent you a camera with CPS confirmed issue, you didn't fix it, I'll exchange it, have the one you didn't fix back. FWIW, I do think they are going to find a serial number problem. Wish I could find the numbers for the 3 I have returned.

I agree getting a load of them returned will open some eyes. Between Doug Brown and myself, they have 6 coming back and I'm sure it's more than that.

But, I encourage everyone to take their time with the camera, make sure you read the AF guide for the 7D2 and understand the focus system is unlike any other system Canon has put out. You can't take it out of the box and go shoot. You need to dial in your lenses and play with it, see it react before really pushing it. As I have said before, when it locks, it locks and if you lock on the wrong spot, you're going to get bad results. Same with shutter speed, got to keep them fairly high if handholding.

This is good advice. My problem is that when you send this item back, you essentially have a refurb for a new paid price.

britt777 wrote in post #17439373
I chose to return because I didn't want to be out almost $2000. Like I said I have seen people on 3rd & 4th bodies and that seems to be a big problem with this body. I chose to take Frodges advice and get out why I still can.

I understand this, which is also why I mentioned just about everyone that sent theirs to Canon instead of the playing the return game have been happy. Yes there have been several people that choose to return, get another, return, get another.... How many people have you seen that sent to Canon to fix and was not happy after Canon worked on it once? I can only think of one person in this thread.

In the end it is your choice and your money, but to me the return game is not the way to go about this. Let Canon work on fixing the camera!

For what it is worth in this thread, a few years ago I sent my new malfunctioning 17-55mm lens back to Canon three times under warranty. Each time they said there was nothing wrong with it and each time it still malfunctioned. The lens fell into disuse, but finally I sent it back yet again. This time they "repaired" it, charged me $230, but again the malfunction was there. Sent it back a fifth time, and I think now they finally succeeded in fixing it.

The problems with Canon Service are that they don't read complaints carefully and they go through routine procedures that might not be relevant to your problem. In my case they checked autofocus at tabletop range because that's what they do, but my lens malfunctioned at far distances. It is very difficult to get their attention to what is actually the matter. A favorite tactic of theirs with lens issues is to ask you to send in the body (like my $2000 7D2), even after you have explained it malfunctions on all bodies.

I can see it both ways, but for me, after this experience, I would opt to send a malfunctioning item back within the return period if possible.

Is it true that if an item is return to vendor or big box retailers they can resale it like an open box item and offer 10% discount?
I will check frys or bestbuy later to see if there is anything like that.

The retailers I have dealt with say that they will accept returns provided they are complete with all packaging etc so it can be resold.

I know they sell as new items that have packaging that has been opened repeatedly and it is clear the contents have been rewrapped in their wrappings.

For that matter, when the item DOES come in a never-opened virginal package, they then open it and root around, I guess to get the warranty documentation.

As long as the items are mint and work properly, I'm OK with this, usually.

artyman wrote in post #17438788
Well Canon have already lost a sale, I was thinking about upgrading from my 7D, but I feel there are just far too many people many who have tried multiple copies, that there is definitely a problem with this model, so I've decided not to bother and just stick with my 7D.

If Canon doesn't sort this pretty sharpish it stands to lose a lot of customers. You expect honesty from a manufacturer of their calibre.

I'm with you. Was ready to upgrade but will wait now till this is resolved. Will continue on with my 7D

First it quite easy to establish if a returned camera was repackaged by the shutter count, and I was told they are not suppose to do that, they need to be returned to Canon.

Recently there was a well know vendor who offered the 7DII on Ebay for a couple hundred less. Everyone on a forum that went for it had the focus issue. There was much verbal chatter that they were the ones returned for focus issues... because many claimed they bought new directly from that same vendor and returned them, and there were many.

Tenacjed I looked at the only two images you have in your gallery from the 7DII, they look quite nice and in focus. Glad Canon was able to resolve your issue.
However I disagree with your comment "just about everyone that sent theirs to Canon instead of the playing the return game have been happy."

I understand what Frodge said " My problem is that when you send this item back, you essentially have a refurb for a new paid price.

I also understand what Tenacjed said " to me the return game is not the way to go about this. Let Canon work on fixing the camera!"

Boils down to Personal Decision, and how you view it !!

'

I have a 10 page focus issue of drama out of my canon mark II. After three and a half months of fighting with canon, five trips to the repair facility and two repairs later, I finally demanded a new unit factory sealed in box. They tried everything they could to prevent replacing my unit that refused to focus. Finally I requested copies of images with exit data intact, taken by the lab techs, to prove to me it wasn't the camera. After a week of being unable to produce "good images" to send to me, they finally found the second issue that warranted it being called a "lemon." My new unit was supposed to arrive today but got held up in the storms in Tennessee. Hopefully I'll have it by tomorrow, but monday at latest.

ScPhotoMom wrote in post #17439891
Finally I requested copies of images with exit data intact, taken by the lab techs, to prove to me it wasn't the camera.

Smart thinking. . We're you dealing with CPS or regular customer service?

you, are some kind of hero in my books, you go girl. These 7dii problems makes me paranoid. . I think mine is ok but it ain't perfect, drives me crazy.

Im not sure what CPS stands for to be honest. I originally called the 1-800-ok-canon number and after getting no where for the first 3 months and sending my lens in for the 4th time, I called back and asked to be escalated to some one with more knowledge and authority. I was moved up a level and went back and forth with that guy for two weeks as he made communications with the lab who could not produce images any better than mine. When they finally admitted there was another issue with the camera on top of the "electrical" adjustments made the second trip in thanks to some info given by another one of the members here, the guy I've been communicating with over the last two weeks said he would talk to his superiors and it would take three signatures to get my new camera out to me. So as far as who I was really talking to or what level he was at, I'm honestly not sure.

Wow, I hadn't been on this thread since it started back in November and it seems this grew quite a bit. For the record, I am one of those who sent the 7D2 to Canon NJ (just after Big Country got his back and confirmed the fix...I call him a trailblazer) and I am happy I did. Mine came back better than when it went in. Mine front focused and was very noticeable. Canon NJ confirmed this and I only informed them that AF was inconsistent. Because I had good experiences in the past with Canon fixing my 1D3 AF issues (we all know the problems this body suffered) and 1D4, I had no intentions of trading The II in to search for a new one and instead my gut feeling and prior experience made me send to Canon. My 600II needed about 45% less Maf adjustment after it came back, so they made some adjustment. I felt comfortable knowing that since Canon fixed my 1Ds, they would do the same with The II. Also, I figured their adjustment would make the "within specs" range tighter. I am a happy customer.

I know someone mentioned that once Canon touches it, it becomes a refurbished product. I can tell that I would buy a refurbished product before new one if I could because I know they have done specific QC checks and more than likely made adjustments, vs sampling some for QC off the assembly line. Plus, the cost would be better, too.

I can understand those that are/were not willing to deal with the issue. I just felt good about it and went with my gut feeling, which turned out great for me. I am now back using a 1.6 crop body after about a 5 year hiatus. Oh, but those 1D bodies are still doing their thing though.

Al

Bianchi wrote in post #17439883
First it quite easy to establish if a returned camera was repackaged by the shutter count...

How do you check the shutter count??