7D Mark II - Focus Discussions

Archibald wrote in post #17768091
That's wasted effort on your part, because there's no way they will look at them all.

They are running a business and have to make a profit. A man-hour costs money. My guess is that in total they won't spend more than an hour on most cases.

I can scroll through more than 800 images in less than an hour. I do it every weekend after shooting football games; this includes tagging and zooming in to view sharpness.

They need to get it right or they will continue working on the same camera over and over again, which, as you state, they are in the business to make a profit.

Methodical wrote in post #17768128
I can scroll through more than 800 images in less than an hour. I do it every weekend after shooting football games; this includes tagging and zooming in to view sharpness.

They need to get it right or they will continue working on the same camera over and over again, which, as you state, they are in the business to make a profit.

Ha, as if. Canon is not going to spend an hour looking at your pictures. Five minutes maybe.

Yes, they need to get it right. But if you can't describe the problem more concisely than by giving them 800 pics, then you are in more trouble than Canon is.

Maybe they should spent 5 mins training there tech to repair there camera's and not depend on the general public to have to decipher the problem. They have been around long enough to design programs to analyze any given image taken from a canon camera. yes it would be right full of human fault !! but maybe there ability to repair would not be under scrutiny at every turn. if they were able to tweak my camera into $2000 bucks worth of junk,...maybe they could reverse the mistakes they made in the five mins they need to look at images I took.

Archibald wrote in post #17768145
Ha, as if. Canon is not going to spend an hour looking at your pictures. Five minutes maybe.

Yes, they need to get it right. But if you can't describe the problem more concisely than by giving them 800 pics, then you are in more trouble than Canon is.

The point of sending so many images is to let Canon know that the focusing is bad and here are 800 reasons and you can look at how many you want and you can start wherever you want as it doesn't matter - 800 images should not be bad no matter my technique. This is the point of it to get the point across to Canon.

Pictures are subjective. I never send them. I just want my gear set to factory spec.

Methodical wrote in post #17768154
The point of sending so many images is to let Canon know that the focusing is bad and here are 800 reasons and you can look at how many you want and you can start wherever you want as it doesn't matter - 800 images should not be bad no matter my technique. This is the point of it to get the point across to Canon.

If you try to flood them, they might see it as an attempt at harassment. Furthermore, it indicates a confused customer.

I would suggest to send them two or three pics that illustrate exactly what the problem is. If you don't know exactly what the problem is, then spend time to figure that out. It's in your interest even more than it is in Canon's interest.

If you can save Canon time by quickly showing them the critical symptoms, and no more, that gives the Canon techs more time to resolve the problem.

Pondrader wrote in post #17768153
Maybe they should spent 5 mins training there tech to repair there camera's and not depend on the general public to have to decipher the problem. They have been around long enough to design programs to analyze any given image taken from a canon camera. yes it would be right full of human fault !! but maybe there ability to repair would not be under scrutiny at every turn. if they were able to tweak my camera into $2000 bucks worth of junk,...maybe they could reverse the mistakes they made in the five mins they need to look at images I took.

I understand your pain. I too have had my share of frustrating dealings with Canon service.

I have learned that you need to be patient, even if you are in a hurry, and calm, even though you are furious, and you need to take time to analyze your problem, even if you don't deserve to waste time on that.

Methodical wrote in post #17768128
They need to get it right or they will continue working on the same camera over and over again,

This is true, but getting the same tech a second or third time around to pick up on the same problem where they left off will be near impossible and I don't believe you could even request it. They are probably a hundred + returns to process a day !
Therefore, your return is just a new camera with a new problem on a new day. The object is to move it along, 'cause time is money.

We call these people "techs" and I want to think the best, but having worked in a factory environment, I have a different picture in mind....

Not sure many of them are thrilled or interested working on a $2 -7K camera that a guy sends in with his $2K lens complaining that the pictures he is taking seems to blur the 2nd & 3rd primary feathers of your bird in flight pic !
I'd be willing to bet the cost of your gear represents 2 or 3 months take home wages for the average tech.
They are only regular people doing an hourly job.

I don't think any one of them is really looking too deeply or is particularly interested in getting to the root of your (our, my) problem.
(Is it almost break time ? Man am I hung over.... ) They will once again, run the standard tests because the screen says, when the issue is this, you do that. If it passes their procedure within spec, they will push #4 on the computer screen which prints "electrical adjustment" on the slip and it goes down the line to shipping and out the door...... and if you're a CPS member there is even less time to really look at things because they promised to get it back to you in the blink of an eye.

For my money, they could keep the goods for a month if I got it back doing all it's tricks 100 %.

Average consumer (me) calls it a day after a couple go-rounds satisfied or not and it's case closed.

Everyone is right in there point of view, it is to bad we don't have standards that they can reverse back to. Next time I will live with the bum wheel knowing that way more than a sticky grindy feeling could come my way. if they had put the back cover on mine and sent it home I would not have a problem. They tweeked it out and cleaned a clean sensor, then went for lunch leaving my camera open I'm sure, I took out more dust and hairs than you can shake a stick at and there was never any of that in there when it left my care. on the second trip someone tried to clean the specks off and left tons of scrapes and marks on the interior on the black inside the camera.

Pondrader wrote in post #17768187
Everyone is right in there point of view, it is to bad we don't have standards that they can reverse back to. Next time I will live with the bum wheel knowing that way more than a sticky grindy feeling could come my way. if they had put the back cover on mine and sent it home I would not have a problem. They tweeted it out and cleaned a clean sensor, then went for lunch leaving my camera open I'm sure, I took out more dust and hairs than you can shake a stick at and there was never any of that in there when it left my care. on the second trip someone tried to clean the specks off and left tons of scrapes and marks on the interior on the black inside the camera.

I'm reading this shaking my head. How can a competent organization inflict such harm to your camera? I can't really believe it. If what you say is true, the matter should be taken to a higher level - AFTER documenting your claims, if possible. Otherwise it's just your word against theirs.

Still shaking my head in disbelief.

Exactly..I too was shaking my head as I used a straw to suck the hairs out of my camera, I did mention this at the time. right here on this thread !! and your right about the treatment of this camera ..Ive been so patient up to this point. you use the word Competent very loosely I do suppose.

itw wrote in post #17768172
This is true, but getting the same tech a second or third time around to pick up on the same problem where they left off will be near impossible and I don't believe you could even request it. They are probably a hundred + returns to process a day !
Therefore, your return is just a new camera with a new problem on a new day. The object is to move it along, 'cause time is money.
.

Yes, this agrees with my experience. The only thing to add is that the tech writes a report (not shared with the customer) that goes on file. The tech that gets the return accesses that report, and the info in that report might help the repair the second (or 3rd) time around.

If you contact Canon (phone is usually best), then they will often share with you what is in that report. You will end up talking to a trained Canon rep, never the tech that worked on the camera. Canon won't let you talk to the techs.

What scares me more than anything is that my rear wheel is starting to sound and feel a little bit 'notchy'. Please god don't let it fail!!

Mine did not fail out right, the notches went away then it got stiff I just kept using it, then some of the notch feeling came back. but it never stopped functioning. But like I said I would never send it in again for anything but a catastrophic failure. I was afraid it would fail outright like today as my warranty is done...today. Its easy for others to make fun and poke at you its not there $2000 buck's

Pondrader wrote in post #17768221
Exactly..I too was shaking my head as I used a straw to suck the hairs out of my camera, I did mention this at the time. right here on this thread !! and your right about the treatment of this camera ..Ive been so patient up to this point. you use the word Competent very loosely I do suppose.

You must have swallowed some of those hairs if you sucked them up with a straw. They weren't fox hairs, were they?

More seriously, did you check the S/N to confirm that this was really your 7D2?