7D Mark II - Focus Discussions

Archibald wrote in post #17768204
I'm reading this shaking my head. How can a competent organization inflict such harm to your camera? I can't really believe it. If what you say is true, the matter should be taken to a higher level - AFTER documenting your claims, if possible. Otherwise it's just your word against theirs.

Still shaking my head in disbelief.

I can say that everytime and I mean every camera I sent a camera in for a cleaning it came back with an eye lash on the sensor or something on the sensor. What's up with that? I'm about to send my 1D3 in and see if they keep up the trend. All in all, they do a good job, so no complaints, other than the eye lash.

Methodical wrote in post #17768527
I can say that everytime and I mean every camera I sent a camera in for a cleaning it came back with an eye lash on the sensor or something on the sensor. What's up with that? I'm about to send my 1D3 in and see if they keep up the trend. All in all, they do a good job, so no complaints, other than the eye lash.

If there is any logical cause for it, it would probably be caused by something like the cleaning causes an electrostatic charge and that attracts the eyelash. Other than that, the eyelash probably comes from after the cleaning. They may clean the sensor and the inside of the camera, but then put the camera cap back on after it has been laying off to the side somewhere in a less clean location.

Pondrader wrote in post #17767510
Ya no kiddng, I have my doubt's though. Mine is up for its third trip back. Yesterday I shot 869 images of my fav target's, out of the 869 images I think I got less than 40 in focus and of those the detail is ify at best. I did get one or two decent shots but the light had to just right and some how it pulled out a shot. I'm going to take everyones advice and full there server with examples of my problem. It seems if I ajust say case 5 the hole thong falls apart. i don't really know how to explain it.

On the ground at 10 feet,..I call this a mess. I took 12 images they are varying deg of focus around this. I switched to one shot because i could see on the back of the camera it was not good and got the same result.

Maybe I just need to reset the camera before every shoot to square the camera away lol

This is LR set to zero on everything and exported as a jpeg

Hosted photo: posted by Pondrader in
./showthread.php?p=177​67510&i=i114868309
forum: Canon Digital Cameras

Hosted photo: posted by Pondrader in
./showthread.php?p=177​67510&i=i206531288
forum: Canon Digital Cameras

Curious, was this in Raw or jpeg and if raw, did you happen to try looking at it in Dpp? If jpg, did the picture style glitch and get a lower sharpness setting? It is so weird, it seems to have the right focal plane, accuracy if you will, but losing sharpness which can only be caused by movement somewhere in the system.
And we know 1/400 was plenty with your experience. I really wonder if there is an IS issue with the lens or communication issue between lens and body.

Also, I don't think I recall telling us whether you have tried your camera with a different lens like the 70 300mm that we know has let you get sharp shots. Is it too producing the same softness?

I don't know if this suggestion Co, especially to late, but I suggest you send the lens with the camEra to help hedge that this is the last necessary trip and they test it with lens at 30 feet in Case 5.

Guy

gschlact wrote in post #17768913
Curious, was this in Raw or jpeg and if raw, did you happen to try looking at it in Dpp? If jpg, did the picture style glitch and get a lower sharpness setting? It is so weird, it seems to have the right focal plane, accuracy if you will, but losing sharpness which can only be caused by movement somewhere in the system.
And we know 1/400 was plenty with your experience. I really wonder if there is an IS issue with the lens or communication issue between lens and body.

Also, I don't think I recall telling us whether you have tried your camera with a different lens like the 70 300mm that we know has let you get sharp shots. Is it too producing the same softness?

I don't know if this suggestion Co, especially to late, but I suggest you send the lens with the camEra to help hedge that this is the last necessary trip and they test it with lens at 30 feet in Case 5.

The EXIF of Jeff's pic (read by exiftool-9.98) reveals the image was converted from CR2 to JPEG. The EXIF then bizarrely continues saying the JPEG was converted to CR2, and then the CR2 to JPEG. This might just be a bunch of computer nonsense, but just maybe there were issues during processing. So I agree with gschlact to have a look with DPP and/or any other pic viewer or editor, starting with the original CR2 file. Also I would investigate the behavior of the body with other lenses.

gschlact wrote in post #17768913
Curious, was this in Raw or jpeg and if raw, did you happen to try looking at it in Dpp? If jpg, did the picture style glitch and get a lower sharpness setting? It is so weird, it seems to have the right focal plane, accuracy if you will, but losing sharpness which can only be caused by movement somewhere in the system.
And we know 1/400 was plenty with your experience. I really wonder if there is an IS issue with the lens or communication issue between lens and body.

Also, I don't think I recall telling us whether you have tried your camera with a different lens like the 70 300mm that we know has let you get sharp shots. Is it too producing the same softness?

I don't know if this suggestion Co, especially to late, but I suggest you send the lens with the camEra to help hedge that this is the last necessary trip and they test it with lens at 30 feet in Case 5.

Guy

Interesting

I live in Toronto and if it would help I'm not that far from the Canon service center in Mississauga - I also own a 7D2 and 100-400II and would be happy to personally do a tripod test using both Cameras and both lenses to see if there are obvious differences between the setups. Also unfortunate as my wife and daughter were very close to Minden this weekend at a friend's cottage doing the halloween thing and I could have given them the camera and lens to test locally.

When I looked at the picture, I kept thinking it looks like it has been shot through a pantyhose to soften the image - i.e. old school blurr - or like the lens's IS is doing a perfect softening blurr.

Let me know if I can help

PM me or email me at mail@pauloneil.com

Thanks for the offer Paul thats very kind of you. My shooting buddy works right there as well and has dropped the camera off every time so far. He also has the 7DII and 100-400LII and we have compared them extensively side by side and on the computer, I have put his lens on my camera and vice versa.

This effect can be seen on the back of the camera as well and shooting both at the same target and comparing there is a major difference. Then the camera reset and a larger improvement can be seen until a little time and or adjustments like moving the shooting case to any other, Then the problem reapears. The Images are imported into lightroom CC straight from the camera and with all sliders at zero. I know I have said this all before but its probably back a few pages. then exported as a jpeg,..we all know theres no way to post a raw. so its as close as one can get. its not my lens I use it on other camera's, it was a super shooting camera before canon adjusted what ever they adjusted in the camera software or its hardware some problem on the board that is beyond adjustment but will only be resolved with replacement of that part. This all can be reproduced as myself and a buddy have done. its not about trickery as Archibald imply's or a willingness to pull the wool over anyones eye's. I from the start have stood on a soap box screaming about how good my copy off this camera has been and I have always shut up those criticizing the 7DII with images that were beyond good.... thats what I prefer to do.

Guy I hear ya but theres no way I'm boxing the lens and shipping it down there. If Canon cant fix a camera they broke then its a very sad state of affair's.

Archibald.... after seeing your comments in the last few pages. if you never put a second thought into this problem again it would be much obliged

I'm re-evaluating my thoughts about joining Canon Canada CPS again.

digital paradise wrote in post #17769089
I'm re-evaluating my thoughts about joining Canon Canada CPS again.

I haven't looked but is there a service centre out west? If Jeff could send it somewhere other than the disaster the Mississauga centre seems to be. The only person I know personally that sent their camera to Mississauga had their camera returned without the body cap. He had to call and get them to send him one. So much for attention to detail.

Rod

Nope. There is only one in Toronto. There used to be 2. One in Calgary and the other in MTL.

Pondrader wrote in post #17769078
Thanks for the offer Paul thats very kind of you. My shooting buddy works right there as well and has dropped the camera off every time so far. He also has the 7DII and 100-400LII and we have compared them extensively side by side and on the computer, I have put his lens on my camera and vice versa.

This effect can be seen on the back of the camera as well and shooting both at the same target and comparing there is a major difference. Then the camera reset and a larger improvement can be seen until a little time and or adjustments like moving the shooting case to any other, Then the problem reapears. The Images are imported into lightroom CC straight from the camera and with all sliders at zero. I know I have said this all before but its probably back a few pages. then exported as a jpeg,..we all know theres no way to post a raw. so its as close as one can get. its not my lens I use it on other camera's, it was a super shooting camera before canon adjusted what ever they adjusted in the camera software or its hardware some problem on the board that is beyond adjustment but will only be resolved with replacement of that part. This all can be reproduced as myself and a buddy have done. its not about trickery as Archibald imply's or a willingness to pull the wool over anyones eye's. I from the start have stood on a soap box screaming about how good my copy off this camera has been and I have always shut up those criticizing the 7DII with images that were beyond good.... thats what I prefer to do.

Guy I hear ya but theres no way I'm boxing the lens and shipping it down there. If Canon cant fix a camera they broke then its a very sad state of affair's.

Archibald.... after seeing your comments in the last few pages. if you never put a second thought into this problem again it would be much obliged

Pondrader, check out this thread over on Fred Miranda. A gentleman is having some weird goings on with his 7D2 and the 100-400II and his TC. May not be the same issue, but interesting never the less.

http://www.fredmiranda​.com …/topic/1395077/​1#13271735

Methodical wrote in post #17770296
Pondrader, check out this thread over on Fred Miranda. A gentleman is having some weird goings on with his 7D2 and the 100-400II and his TC. May not be the same issue, but interesting never the less.

http://www.fredmiranda​.com …/topic/1395077/​1#13271735

I think he may be one of the group praising Canon Canada service so I'm going to follow that one.

Interesting read Al, it's super tough to pinpoint this issue's, I called Toronto and of course they would like to have me send them Images.

Pondrader wrote in post #17770434
Interesting read Al, it's super tough to pinpoint this issue's, I called Toronto and of course they would like to have me send them Images.

Did you tell them you have 800+?
In any case, good luck!

Felt more like the guy was trying to get me off the phone lol. I don't think I have much luck these days. spend more time thinking about this stupid camera than shooting good stuff. not exactly how I like to work.

Pondrader wrote in post #17770471
Felt more like the guy was trying to get me off the phone lol. I don't think I have much luck these days. spend more time thinking about this stupid camera than shooting good stuff. not exactly how I like to work.

Archibald said the very same thing. They have a pretty good smooth talker who also told me my brand new 70-200 II goes to +20 when I had to MFA at +14 so they sent it back. Canon USA said it was not right and encouraged me to send it in and found a mis-calibratad board.

I read so much good feedback about TO but I have not seen any. I don't get it. I hate to say this but when it comes to fixing broken battery doors they are great. When it comes to critical focus issues? The only successful event I had with them was when they replaced the mode dial for the locking one on my 7D.

I hope they are reading this. For what I have to go through I would pay $500 a year for good reliable service. I would jump on platinum service in a heart beat but I'm not a pro.