Canon 5D Mirror Severely Scratched

Just to update, I came back from going out of town for thanksgiving to a Fedex package on my desk at work.

I was pleased to find my 5D! Not only had the they replaced the entire mirror assembly, but they had graciously thrown in a new focus screen to boot! Funnily enough, in the "reason for repair/symptoms" field on the printout, they had noted "improper user service". The viewfinder was cleaned to perfection, the sensor looks flawless and of course the mirror assembly and matte focus screen are like new.

I understand that the mirror falls under Canon's recall/replacement extended warranty service, but I am still very pleased that they were kind enough to replace everything! Just another reason why I love Canon, and I'm very excited to put the body to good use in the coming weeks!

This is very cool. Good to hear good customer service stories in the midst of all the horror stories.

I mean at this point I'm sure they have enough mirror assemblies and focus screens laying around to cover whatever number of 5Ds they predicted would come back during the recall, but it is certainly refreshing to see a company hand out what would be a $200-or-so service at no cost to a customer.