ScPhotoMom wrote in post #17434408
Here is my most recent update.
On February 6th, the customer service representative told me that the technicians could not find anything wrong with my camera. I asked for test shots, taken by the lab and in the field, to be sent to me with exif data intact. The customer service representative said he would put in that request. On February 13th, I called the service representative to ask him where my images were. He said that the lab had still not sent them. I said,
"It is my impression that you are merely reading a script of preset things to say to placate angry customers. I am sure you are a nice guy but I'm pissed. I have owned this camera since the day it released and it has spent more time in your facility than in my hands. If this would have been a car, it would have been labeled a lemon by now and a new car given. I fully believe the reason the lab has not sent the images requested yet is because they cannot produce images any better than the ones I sent in. At this point, I deserve nothing less than a brand new camera shipped directly to me, next day delivery."
He said that in order to send a new camera, that they had to be able to find an issue with the camera I had sent in. They are unable to recreate my issues and he would just have them send my camera back next day delivery and it would be here on Saturday February 14th.
I then told him that when the camera arrived, I would test it in every manner available. I would then take it to my college photography teacher who has been shooting for 30 years and have him test it every way possible. If the camera still showed the same performance, I would sell every canon product I owned and switch to nikon or sony, as well as spend the rest of my life telling every single person I meet what a SH***Y camera canon is and what SH***Y service canon provides and how bad they ****ed me over.
He said yes mam, I understand.
I hung up and was shaking I was so mad.
The camera did not come Saturday. This morning I called back up there and talked to my customer service rep to find out why. He said "hmm, it should have come, let me call you back." He calls me back about 20 minutes later and tells me that the lab did find something wrong with my camera. The "mirror box" had a malfunction and a part had to be ordered. I sort of loudly stated, "Thank goodness!! Im not crazy!!"
I then told him that they could keep the unit they currently had as I am requesting a brand new factory sealed unit to be sent to me immediately. He sort of stuttered over how to respond so I told him, "per our conversation Friday, you stated that she only way for me to get a new unit was for them to find something else wrong with it, which would essentially mean it was just a bad unit. This camera has now been in four times and is now having the second thing replaced in order to "make it work" which means it was defective straight out of the box. I did not pay $2000 for a defective product and want a new unit shipped to me next day."
He said the lab was not open so he could not make contact with them today to figure out what to do. I told him I had already told him what he was going to do, which was send me a new unit to replace the reject he sent me. He said he would have to talk to his supervisors in the facility he is at and he would be in touch with me by this afternoon.
If I haven't heard from him by 4pm, I will call back. And may god have mercy on his soul if he tells me they have not already mailed me a brand new factory sealed unit.
But it wasn't me, it was the camera!!
