Thank you for your feedback. Did you ever raise these issues with me directly, ie, the damage to the packaging, and the loss of your rebate? Or did anyone in the CS team help you with this at all?
If not, then please do email me, with your order number: email@example.com
No I did not contact Adoroma customer service about the damaged boxes because I could not find any damage to the lenses themselves that would dictate me doing so. Both of the lenses seem to be working fine at the moment and I have definitely tested both very thoroughly and have been using the image stabilized lens almost daily for the last month with no issues so I think we are good to go.
I bought a 70-200L f/2.8 IS lens 6-7 years ago that had its stabilization knocked completely out of whack during shipping. I called Canon and they put me through to a service tech who said they saw that from time to time with lenses when being shipped. He had me cycle the camera on and off while working the IS and it finally cleared up and was still working great when I sold it last Summer.
It is just not the sellers that need to do a better job but the factory service centers as well. I have sent lenses and cameras to both Sigma and Canon as well as several lenses to Tamron. When I send them I always make sure they are securely and protectively packed well. When I get the items back they are always in smaller boxes with very little packing material. So if they thought their items could be damaged on a regular basis through shipping then it seems they would take a little more caution themselves in packing the items for return shipping after service.
I have bought over 100 lenses in the past 32 years, most of which have been shipped to me. I can only attribute shipping as the cause of problems with the one lens that I previously mentioned. As I also previously mentioned, in my previous post, I attribute most of the issues that I have had with the 7 lenses this year are more than likely problems with quality control rather than any damage that may have been caused during shipping but, as I will mention below, I have seen a difference in the way sellers pack items for shipping so maybe some issues today could be attributed to shipping damage.
What I have seen over the past few years is Adoroma and other sellers shift from using packing peanuts (we all hate them) and bubble wrap to using the larger air filled plastic bags. These larger air filled bags do not allow you to completely surround items unless the shipping boxes are quite large. This forces shipping personel to pack items alot less securely than before. There are some items that these large air filled bags may work great for but when you need to completely surround an item to protect it then the packing peanuts or bubble wrap is needed. EDIT: or some alternative to peanuts or bubble wrap.
What I found in the lenses that were shipped to me this year is the lens boxes are shoved to one side while the air filled bags are then placed in the shipping box to try and keep the lens box in place. Often these boxes arrive bulging at the seems because the airbags are so big that using one less would not provide adequate packing but by using the one bag the box is now too full. By shoving the lens box to one side of the shipping box does not protect it from impact damage as any impact to the shipping box is transmitted directly to the lens box. That was the case with my lens and the reason for the lens box being damaged.