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Thread started 18 Apr 2015 (Saturday) 21:09
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Canon refund issues? Just me, or common?

 
boufa
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Apr 18, 2015 21:09 |  #1

I purchased a refurb lens a few months ago directly from canon. While it was in transit to me, I noticed that it went on sale. I contacted Canon and wanted to see what they could do. I was willing to refuse delivery, thus forcing a return, and purchase another one that very day... or any number of other options. The CS person assured me that it would create unnecessary paperwork, etc, and that she could issue a credit to me for the difference in price just as if I had bought it 2 days later. I was assured that the credit would post to my original form of payment within 60 days.... 60 days!!! really, they are going to take 60 days to issue a refund... well, ok, it was from an account that I really don't use, so I was't in a hurry. Its now been 70+ days and still no refund...

Is it just me, or is this common for Canon.. are they more timely than this, and I am simply unlucky, or is getting the money that they promised you nearly impossible. I though they were better than this. I have made several purchases from them in the past, and never had any issues, but then again I have never done a refund through them before either?

What are you experiences?

(FYI, I send the Customer service an email on the issue, we'll see what happens there)


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LisaBlue85
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Post edited over 4 years ago by LisaBlue85.
     
Apr 18, 2015 21:27 |  #2

I actually had the same situation, bought a refurb lens & before I received it, the price dropped. I called CS & they put a refund request in. I was told all the refunds are done at one time, and it does take a while, but not THAT long. I think mine took 6-8 weeks. I would call, not email them, that's a really long time to wait.




  
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LisaBlue85
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Apr 18, 2015 21:34 |  #3

Forgot to add... It was actually credited back to my bank card, no notification, just showed up




  
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Canon refund issues? Just me, or common?
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