My wife and I just had a baby boy and we wanted to hire a fantastic local photographer to capture some images worthy of printing large and hanging in our home for years. We picked our favorite in a 50 mile radius and had our shoot recently. Last night, we received the images and after going through them, both my wife and I are VERY disappointed. Sure, there's a handful that are nice, but compared to the work we've seen this photographer put out (all over the website, facebook, hospital, pediatrician and OB offices - this photographer is the high end, amazing photographer in the area), our images are very ordinary. In fact, I feel like I could have made them (and we hired someone because we wanted work much better than my capabilities can produce).
So... I'm not really sure what to do. The photographer and I talked for months and built a great rapport.
Pricing wise, this photographer charges a session fee (which we've already paid) and then charges by the image. So, all we've paid thus far is the session fee so we're not out much. I'm honestly not sure I want to buy many, if any of the images and I certainly don't feel like the images are worthy of the cost. Sadly, as we debate this my son is getting older and changing by the day so it feels like we've missed out on that part of his life in terms of images to keep.
I don't know how, or even if I should express to the photographer that we're disappointed with the work received - especially given the rapport we've built. Any advice on what to do?