nekrosoft13 wrote in post #17831703
I gotta ask, I read few nightmare stories about Sony customer service and repair centers, that they don't even have their own repair centers that its all out sourced. That repair cost is extremely high.
Anyone had any personal experience? is it something that I should be worried about?
I had a "mixed bag" experience.
They do outsource their repairs to precision camera in the United States. The main issue that I had with them is that the communication is really awful. I accidently knocked over an a7 with 70-400 mounted on the LaEA4, breaking it at the mount. They wouldn't repair the adapter, but I got a new a7 under warranty. I wasn't expecting a replacement since the damage was my fault.
I never got any emails despite requesting for email updates. They are also hard to reach on the phone and will not call back. You basically have to keep calling until you get somebody. My replacement came about 2 months after I initially sent in my stuff, so the turnaround isn't very quick. I utilized Canon repair several times and always had extremely quick service with great communication. My results were in my favor, so I can't really complain too much at the end of the day.