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Thread started 05 Jul 2015 (Sunday) 22:12
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Reinstalling LR 6

 
pknight
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Jul 05, 2015 22:12 |  #1

I need some advice on reinstalling LR 6. I have been having multiple problems with LR 6 and 6.1 on my desktop computer. They range from pulling up the Adobe catalog web site rather then the LR Help site when I press F1, to being unable to assign keywords to multiple images, to freezing and forcing me to reboot the computer. I have no problems with the program on my laptop. I have been trying to get some advice from Lightroom Forums, but the only tip I received was to turn off the GPU, which did not help.

I have decided that I need to reinstall LR 6 and the 6.1 update. Before doing this, I have a couple of questions that I hope someone here can answer.

First, do I need to uninstall LR 6 before installing it again? I have the catalog backed up and could uninstall the program, but if I don't need to I won't bother.

Second, would I need to deactivate (sign out of) the installation on my desktop before installing it again? I would need to do this if I were uninstalling the program, but would I need to deactivate if I install over the current copy?

Thanks for any advice and help you can offer. :-)


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bumpintheroad
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Jul 05, 2015 22:24 |  #2

You should export the LR catalog(s) to an external HDD so you can import them once you have reinstalled
http://tv.adobe.com …e-lr-to-another-computer/ (external link)

Yes, you need to deactivate LR on your computer
https://helpx.adobe.co​m …-deactivate-products.html (external link)

Yes, you should uninstall LR6 before reinstalling to resolve any problems.
You should also remove the files and folder structure under C:\Users\[User name]\AppData\Roaming\​Adobe\Lightroom.

Then install and update LR6. If the problem is resolved you can then activate LR6 and import your catalog.


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tonylong
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Jul 05, 2015 22:50 |  #3

I don't know if it's really necessary to de-activate and uninstall LR before just re-installing it!

If there are seriously underlying problems, perhaps, but you could likely get away with just doing a "fresh" installation and it would "pick up" your working catalog...


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bumpintheroad
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Jul 06, 2015 00:58 |  #4

When I upgraded from LR5 to LR6 I had major stability problems. I turned out I needed new Cuda drivers but I didn't figure that out until after I uninstalled and reinstalled LR, and found it wouldn't let me activate. I had to call Adobe to get the activation problems sorted out.

I'm still having activation trouble with Perfect Effects 9 but their limited support hours makes it difficult for me to contact them. Which reminds me of another issue: if you have any plug-ins installed you may have to deactivate their licenses too before uninstalling LR.


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Reinstalling LR 6
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