I saw something at B&H: UPS throwing every package

Erik S. Klein wrote in post #17676228
UPS wears brown for a reason.

I won't ship anything that I value with UPS or the USPS.

So what you guys use? Fedex can't be any better.

bobbyz wrote in post #17678233
So what you guys use? Fedex can't be any better.

FedEx is far better and more respectful of other people's stuff than UPS. Not perfect, but much better. USPS doesn't even factor in here.

The biggest difference, in my experience, is that FedEx actually honors their insurance. UPS does what they can to dodge payment and the USPS has such a customer-hostile process in place that you're usually willing to walk away rather than try to navigate it... If you do the earliest you'll ever be compensated is 90 days from filing.

I've had multiple claims with all three and FedEx pays quickly and fairly and usually returns the damaged items as well.

I had a FedEx package delivered with damaged contents, called in a claim and had the driver pick it up the next day. The following day (two days after delivery) I was able to dive over to the FedEx depot and collect a check as well as my damaged item...

UPS will delay, criticize packaging, argue value and whatever else they can do to frustrate you into going away.

I have a FedEx account and use it for whatever I can. I use UPS only when the shipper insists. I use the USPS for disposable items only.

I guess it depends where you live, and who delivers. UPS comes to my door, and rings the bell, and then leaves, if it does not need to be signed for. FedEx comes up the driveway, and leaves the packages in front of the garage door. No ringing the bell. No nothing. This happens all the time. Could be the same driver. Do not know. Never get to see the person.

mikeinctown wrote in post #17676225
if you think the UPS guy tossing stuff into the truck is bad, check out what they did to an order shipped to me a couple weeks back.

IMAGE LINK: https://flic.kr/p/xfUh​pq 20150720_101429 by mikeinctown, on Flickr

That's impressive! I'd like to hear their excuse for how it happened by accident. (Like that's ever going to happen!)

I have to complete disagree. My UPS driver is very respectful and professional. I can even text him if necessary. On the other hand the FedEx driver in our community drives like a mad man and tosses the packages on the doorsteps

TheFloridaShooter wrote in post #17687987
I have to complete disagree. My UPS driver is very respectful and professional. I can even text him if necessary. On the other hand the FedEx driver in our community drives like a mad man and tosses the packages on the doorsteps

I base my opinion on a wider sample than one driver from each company.

Just because the last guy to touch your package is respectful and professional doesn't mean that it wasn't tossed onto the truck, into the cargo container, back into the next truck, into the sorting bin and so on.

Even with today's automation most packages are handled by a half dozen or more people between source and destination.

In my experience, based on the condition of arrivals, FedEx does a much, much better job of respecting other people's property than does UPS. The USPS doesn't even come close.

Funny story: The local USPS offices used to be open plan meaning that the space behind the counter was open to the rest of the facility and customers could see the USPS workers "work." It got to a point where the post office was fielding numerous complaints about idle workers, mishandled packages and so on. Their solution? Build a wall between the customer area and the rest of the facility...

But you're right about FedEx drivers being maniacs. That may well be universal...

Erik S. Klein wrote in post #17688688
I base my opinion on a wider sample than one driver from each company.

Just because the last guy to touch your package is respectful and professional doesn't mean that it wasn't tossed onto the truck, into the cargo container, back into the next truck, into the sorting bin and so on.

Even with today's automation most packages are handled by a half dozen or more people between source and destination.

In my experience, based on the condition of arrivals, FedEx does a much, much better job of respecting other people's property than does UPS. The USPS doesn't even come close.

Funny story: The local USPS offices used to be open plan meaning that the space behind the counter was open to the rest of the facility and customers could see the USPS workers "work." It got to a point where the post office was fielding numerous complaints about idle workers, mishandled packages and so on. Their solution? Build a wall between the customer area and the rest of the facility...

But you're right about FedEx drivers being maniacs. That may well be universal...

I can only speak about my experience. We buy practically everything online these days. and haven't had a missing or damaged package from UPS since we've been living at our current address, That's over eleven years The same can be said of FedEx up until last week when a package from B&H, of course, was delivered to my next door neighbor in error. I know horror stories abound, but I've never seen any myself.

TheFloridaShooter wrote in post #17687987
I have to complete disagree. My UPS driver is very respectful and professional. I can even text him if necessary. On the other hand the FedEx driver in our community drives like a mad man and tosses the packages on the doorsteps

+1, but, my FedEx does not come close to my door.

It should be notesd that there are two fedex divisions. The fedex overnight is top notch and are held to a higher standard. Fedex parcel drivers are independent contractors and as such tend to vary greatly in performance. I had a friend who contracted with fedex parcel and he didn't speak particularly favorably about the company and the quality of the contractors they attracted. Ultimately it deoends grearly on your local driver.

wow this is crazy

NASS Photo wrote in post #17690007
+1, but, my FedEx does not come close to my door.

Well, look at the bright side, at least it's not flying as far before crashing back to Earth!

Should of captured it on video! Needs to be addressed, every time!

On the subject of bubble wrap, I happen to know the owner of most of the UPS Stores in my immediate area. He encourages people to bring in the shipping material from packages and when possible he will reuse them as opposed to having them end up in a landfill. One time I brought in a decent amount of bubble wrap and he would not accept it. Turns out that if the bubble wrap was ever used for an air shipment, then it has likely been deflated to some extent and doesn't offer optimum protection. This is even more critical if the outgoing parcel is going by air as opposed to ground. All this could be his opinion but I know I prefer to ship things wrapped in multiple layers of protective wrap which has also been taped to help retain the item within the wrap.

Erik S. Klein wrote in post #17690311
Well, look at the bright side, at least it's not flying as far before crashing back to Earth!

That is true. At least B&H uses UPS to deliver my stuff. That is where most of my money goes. The companies that my wife uses use FedEx. No complaints here regarding B&H, or, UPS.