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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 19 Jul 2015 (Sunday) 18:54
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7D2 Metering Issue After Two Repairs

 
Submariner
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Oct 03, 2015 05:02 as a reply to  @ post 17666323 |  #46

God I despair, why put yourself through this!
Don't you have a Small Claims Court? Or something similar. If my camera was in warranty, if the first repair failed, I would simply inform them to replace the entire camera - as you have quite reasonably given them the opportunity to fix it , and they failed!

In the UK, in such a scenario, the Courts invariably will side with the customer - and Canon know this. They would capitulate, why....?
1. They dont want the extra expense
2. They dont want the bad publicity
3. They want to continue their "unfriendly customer attitude" - publicly exposing the fact, that a customer will easily win, means they will have to do the right thing for everybody. They will prefer to bury it.

If all customers took this attitude - Canon would change!

Sorry but grow some b@@@s and stand up for yourself.

They will cave as soon as the writ hits the desk, if not before.


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philk54
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Oct 07, 2015 22:49 |  #47

My 7D2 started doing the same thing last week. I'm going to send it to Canon, but based on your experience, I think I'll call them first. Perhaps we are on to an upcoming problem for other 7D2 owners.


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kesterc
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Oct 10, 2015 17:05 |  #48

Good luck!



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gschlact
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Oct 11, 2015 23:08 |  #49

Submariner wrote in post #17730884 (external link)
God I despair, why put yourself through this!
Don't you have a Small Claims Court? Or something similar. If my camera was in warranty, if the first repair failed, I would simply inform them to replace the entire camera - as you have quite reasonably given them the opportunity to fix it , and they failed!

In the UK, in such a scenario, the Courts invariably will side with the customer - and Canon know this. They would capitulate, why....?
1. They dont want the extra expense
2. They dont want the bad publicity
3. They want to continue their "unfriendly customer attitude" - publicly exposing the fact, that a customer will easily win, means they will have to do the right thing for everybody. They will prefer to bury it.

If all customers took this attitude - Canon would change!

Sorry but grow some b@@@s and stand up for yourself.

They will cave as soon as the writ hits the desk, if not before.

In USA it is my understanding that there is a $500 small claims court limit. Class Action, now that would put an end to multiple trips.




  
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pknight
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Oct 12, 2015 05:22 as a reply to  @ gschlact's post |  #50

I noticed a similar phenomenon several months ago. I was wondering what was wrong with my 7D2's metering. Then I discovered that what was wrong was me. I was accidentally bumping the AE lock button (which I seldom use) when back-button focusing. I moved AE lock to the DOF preview button (which I never use), and I haven't had this problem since!


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7D2 Metering Issue After Two Repairs
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