Canon DPP and Windows 10 Issue.

I upgraded to Windows 10 on my laptop yesterday. When I attempt to open DPP I get this message. I have my display set to maximum resolution 1366 x 768. Is this the end of Canon DPP for me?

Make sure you are using DPP version 4.3.1 which was just released on 20 August. It specifically addresses some display issues so may take care of your issue.

One source to download the "updater" version is http://www.usa.canon.c​om …ns_kit#DriversA​ndSoftware. In using "updater" versions some previously installed copy of DPP needs to be present on your PC.

I would also check for updated drivers for whatever graphics card or onboard graphics your laptop is using.

John from PA wrote in post #17683366
Make sure you are using DPP version 4.3.1 which was just released on 20 August. It specifically addresses some display issues so may take care of your issue.

One source to download the "updater" version is http://www.usa.canon.c​om …ns_kit#DriversA​ndSoftware. In using "updater" versions some previously installed copy of DPP needs to be present on your PC.

Thanks John,,, installed version 4.3.1 but didn't solve the problem.

This error has been around for a long time. If I remember correctly, you should be able to click on the DPP icon, select properties and uncheck display scaling, or something like that. I don't have DPP in front of me so I cant check what it is actually called. I'm working from old memory.

Although Windows 8, same issue discussed at http://community.usa.c​anon.com …n-in-Windows-8/td-p/20925. It might be worth going through the various remedies that people have tried; many were successful in clearing up the issue.

Thanks everyone. I think it's time to move on. I only use DPP for tweaking and converting RAW images. All major JPG editing is done in Photoshop CS6. Light Room seems the go nowadays.

gjl711 wrote in post #17683690
This error has been around for a long time. If I remember correctly, you should be able to click on the DPP icon, select properties and uncheck display scaling, or something like that. I don't have DPP in front of me so I cant check what it is actually called. I'm working from old memory.

This is the answer...

Right-click on the DPP executable and choose properties...
Click the compatibility tab and under settings check if unchecked, or uncheck if checked the property in the settings section Disable display scaling on high DPI settings...
Click OK

Done...

Moonshiner wrote in post #17689933
This is the answer...

Right-click on the DPP executable and choose properties...
Click the compatibility tab and under settings check if unchecked, or uncheck if checked the property in the settings section Disable display scaling on high DPI settings...
Click OK

Done...

Thanks,, I've already try this. No success.

Odd... Mine works just fine on Windows 10... I think if you put it on the link that launches DPP you might do better...

it might pay to reset the settings for DDP,

You can do this by going to C:\Users\xxxxxx\AppDat​a\Local\CANON_INC\Dpp4​Main.exe_Url_vcq5bfqto​2tiamirodhemakyhdd0nni​v (where xxxxxx is the name of your account on your PC)

there is a config file that you can delete. this will delete any custom settings that have been setup. this means you will have to do setup any settings again.

if this doens't work then I would recommend deleting the following directorys.

C:\Users\xxxxxx\AppDat​a\Local\CANON_INC

C:\Users\xxxxxx\AppDat​a\Roaming\Canon_Inc_IC

both of these directorys are created when you start using DDP and are safe to delete.

Once you reopen DDP it will recreate both of these folders.

If that doesn't work then I would recommend you download the latest (it's free so it it pays to keep it updated) delete the above folders and then reinstall.

If you've upgraded to windows 10 through a previous version of Windows, then I would strongly suggest creating a Windows 10 install disk on a thumb drive, back up all your documents, and then format the drive and do a clean install.

They've almost gotten the upgrade process to a point where it is fully reliable, (and it has been very reliable all the way back from the old windows 1 or 2.x days, assuming you never really used any third party software.) but we still have too many third party developers 'being clever' with their software, and we're still prone various errors that crop up from different things.

Upgrading now, before you've spent months finding different little settings and such that you like on Windows 10, will save you time in the long run.

Good luck with your system.

Luckless wrote in post #17698104
If you've upgraded to windows 10 through a previous version of Windows, then I would strongly suggest creating a Windows 10 install disk on a thumb drive, back up all your documents, and then format the drive and do a clean install.

They've almost gotten the upgrade process to a point where it is fully reliable, (and it has been very reliable all the way back from the old windows 1 or 2.x days, assuming you never really used any third party software.) but we still have too many third party developers 'being clever' with their software, and we're still prone various errors that crop up from different things.

Upgrading now, before you've spent months finding different little settings and such that you like on Windows 10, will save you time in the long run.

Good luck with your system.

Thanks, but not worth the effort. Just couldn't be bothered with DPP any more.

have you tried my recommendation?

DPP does work with Win10. it's working on my machine with no issues. I also did an upgrade so it's not that would have broken it.

Mark0159 wrote in post #17699059
have you tried my recommendation?

DPP does work with Win10. it's working on my machine with no issues. I also did an upgrade so it's not that would have broken it.

Thanks Mark. Latest version downloaded and installed, uninstalled and reinstalled. No joy.