Sigma Repair Amazingly Fast... maybe too fast?!

I sent in for repair a Sigma 18-250 lens, that was sort of out of warranty, the gearing for the zoom was all screwed up and twisting the lens no longer operated the zoom.

I sent it UPS to arrive on Tuesday this week, and I was just notified by UPS that Sigma is sending a package to me. Looks like it was sent the same day that my damaged lens was received.

What do you guys think happened... (I have to wait the 3 day holiday weekend to get the package from UPS)
1) They fixed it and sent it back in 1 day... unlikely too fast
2) They refused to fix it... Wouldn't they call me and offer me a price to repair it before sending it back?
3) They just swapped the broken one for another one (a refurb I would imagine)... seems most likely, but do they do this?
4) ?!?!?

I double checked the address, I did send it to the right place. I wasn't expecting them to honor the warranty, but I figured they would call with a repair price, and I would let them scrap it, I already replaced it.

(The sort of out of warranty explanation.... When I purchased the lens, more than a year ago, the warranty was only 1 year. Not long after I purchased it, Sigma changed to 3 year warranties. When I called, they said it wouldn't hurt to send it in, they might honor the new 3 years, even though I purchased it as 1 year)

Any ideas, or experiences....What do you expect I will find when I pick it up from UPS?

It got delivered early... turns out, I get to answer my own question, for those who may someday be interested.

Drum roll please.......
#1!!! They received the lens Tuesday sometime, and by 4 pm that same day it was fixed and on its way back. They also honored the 3 year warranty, despite that it was only a 1 year warranty when I bought it. With shipping (I sent it ground they sent it back to me 3 day) I took exactly 1 week to send in and get fixed and come back.

Nice work Sigma... Very, very pleased.

I had a similar experience over here. Had a back focusing 120mm-400mm. Even though I'd had the lens 1year 9 months they extended the warranty to 3 years and fixed it. I sent it on the Monday and I had it back Thursday morning. Fantastic service.

If you think about repair services it is very easy for a provider to provide promp service and therefore reap the benefits. Simpy eliminate large backlogs and work to maintain mimimal backlog. If a tech gets sick, OK, backlog may grow, but others can pick up the slack for a day or two.

That has always amazed me, how companies get so far behind, and then don't even try to catch up. If I order an item, it should not take 4-6 weeks for processing, or 12+ weeks for a rebate, etc.

sigma has caused so much misery in the photographic world that it's good to see them toss the occasional bone

ed rader wrote in post #17698333
sigma has caused so much misery in the photographic world that it's good to see them toss the occasional bone

ed rader wrote in post #17698333
sigma has caused so much misery in the photographic world that it's good to see them toss the occasional bone

you mean alot like you and your constant Canon nut swinging