ShootProof, SmugMug, Zipped Digital Files, and iPhone Problem

Started a trial membership with ShootProof. Made a gallery and used my computer to test it as a client. Looked and worked fine. Later, client notified me that he could not download the digital files using his iPhone, but was able to using a computer. ShootProof confirmed that it was not possible to download the zipped digitals on the iPhone. Trying to find a solution for this that doesn't involve me having to send files to clients who have iPhones. Would there be an app that iphone users could get allowing them to receive and unzip files. Do other photo hosting sites like SmugMug have the same issue or even offer digital downloads.

I have Smugmug as well and they also send the entire gallery as a zipped file. You may want to give the client a code so that they can download individual images on their phone. When you download an individual file it's not compressed.

flowrider wrote in post #17730246
I have Smugmug as well and they also send the entire gallery as a zipped file. You may want to give the client a code so that they can download individual images on their phone. When you download an individual file it's not compressed.

I don't have smugmug. I use ShootProof.
My client tried to download just a few individual photos using his iPhone, as did I. Neither of us could do so. What code are you referring to.

Are the images paid for already? If so you can use a PIN or even no PIN at all. It's under the settings.

Larry Johnson wrote in post #17710408
........Later, client notified me that he could not download the digital files using his iPhone, but was able to using a computer. ShootProof confirmed that it was not possible to download the zipped digitals on the iPhone. Trying to find a solution for this that doesn't involve me having to send files to clients who have iPhones.

How about just telling your clients that they will have to use a real computer to download the files? Why put the burden on yourself to change things, when you can just have the clients do things in a way that work?

Customer Service

Tom Reichner wrote in post #17750951
How about just telling your clients that they will have to use a real computer to download the files? Why put the burden on yourself to change things, when you can just have the clients do things in a way that work?

Well, he ultimately had to do just that.
My main purpose for posting this was to find out if the same problem is true with similar services. I'm just beginning to sell and haven't really selected a service to host and deliver photos.

Have them pick favorites, and send them a phone app. Its a work a round. I have had the same issue. I direct my clients to use a desktop or I Pad. If they absolutely cant do that, Ill send them by email/cloud or send them a CD by snail mail. Most of the time, they find a way to get it done.