Nov 29, 2015 17:58 | #1 I have a Rovelight that the sync port is not functioning. I called Adorama where I bought it a few months ago and the lady told me they did not work on them so I ask her who was authorized to perform repairs and she said no one. I said its only three months old, she said I was out of luck. I am really upset, I have wasted my money. Anybody got any ideas that might help me? Website
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PhilF Cream of the Crop  5,737 posts Likes: 608 Joined Jan 2010 Location: Valencia, CA More info | Nov 29, 2015 18:27 | #2 manufacturer's warranty is 1 year. http://philfernandezphotography.com
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LeftHandedBrisket Combating camera shame since 1977...  More info Post edited over 7 years ago by Left Handed Brisket. | Nov 29, 2015 18:33 | #3 hard to imagine that being the case, i'd call back and talk to another rep. Kinda seems like there have been a few instances of things not going right with adorama lately but with some persistence things eventually get sorted out. Maybe wait until regular 9-5 business hours before calling back. PSA: The above post may contain sarcasm, reply at your own risk | Not in gear database: Auto Sears 50mm 2.0 / 3x CL-360, Nikon SB-28, SunPak auto 322 D, Minolta 20
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MalVeauX "Looks rough and well used"  More info | Nov 29, 2015 19:09 | #4 mdaddyrabbit wrote in post #17800924  I have a Rovelight that the sync port is not functioning. I called Adorama where I bought it a few months ago and the lady told me they did not work on them so I ask her who was authorized to perform repairs and she said no one. I said its only three months old, she said I was out of luck. I am really upset, I have wasted my money. Anybody got any ideas that might help me? Contact Helen Oster.
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CyberDyneSystems Admin (type T-2000)  More info Post edited over 7 years ago by CyberDyneSystems. | Nov 29, 2015 19:24 | #5 mdaddyrabbit wrote in post #17800924 I have a Rovelight that the sync port is not functioning. I called Adorama where I bought it a few months ago and the lady told me they did not work on them so I ask her who was authorized to perform repairs and she said no one. I said its only three months old, she said I was out of luck. I am really upset, I have wasted my money. Anybody got any ideas that might help me? I agree that you somehow ended up talking to the wrong person as far as real answers go. If the warranty is one year, you should be covered. Question is, do you have to talk to the manufacturer to get the warranty coverage. Best bet as mentioned is to continue to pursue it Via Adorama,. maybe at the same time try to contact manufacturer. My guess is that Adorama is the only US distributor. GEAR LIST
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PhilF Cream of the Crop 5,737 posts Likes: 608 Joined Jan 2010 Location: Valencia, CA More info Post edited over 7 years ago by PhilF. (2 edits in all) | Adorama told me to return the unit to them if it's still under warranty. http://philfernandezphotography.com
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Nov 29, 2015 19:32 | #7 Yup that doesn't sound right. 1 year warranty and they have always taken care of me. ~Steve~
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HelenOster That's me!  4,593 posts Likes: 635 Joined Jul 2008 Location: New York More info | Nov 30, 2015 06:44 | #8 mdaddyrabbit wrote in post #17800924 I have a Rovelight that the sync port is not functioning. I called Adorama where I bought it a few months ago and the lady told me they did not work on them so I ask her who was authorized to perform repairs and she said no one. I said its only three months old, she said I was out of luck. I am really upset, I have wasted my money. Anybody got any ideas that might help me? OMG....ALL Flashpoint products have at least a 12-month warranty!!!
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HelenOster That's me! 4,593 posts Likes: 635 Joined Jul 2008 Location: New York More info | Nov 30, 2015 06:46 | #9 CyberDyneSystems wrote in post #17801036 I agree that you somehow ended up talking to the wrong person as far as real answers go. If the warranty is one year, you should be covered. Question is, do you have to talk to the manufacturer to get the warranty coverage. Best bet as mentioned is to continue to pursue it Via Adorama,. maybe at the same time try to contact manufacturer. My guess is that Adorama is the only US distributor.
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HelenOster That's me! 4,593 posts Likes: 635 Joined Jul 2008 Location: New York More info | Nov 30, 2015 06:47 | #10 Left Handed Brisket wrote in post #17800969 hard to imagine that being the case, i'd call back and talk to another rep. Kinda seems like there have been a few instances of things not going right with adorama lately but with some persistence things eventually get sorted out. Maybe wait until regular 9-5 business hours before calling back. I'm guessing a 'seasonal staffing' issue; but not really an excuse......
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Nov 30, 2015 20:27 | #11 Got an email today with directions for full replacement or my money back. I think maybe the person I spoke to originally didn't know any better. I am so relieved that they are going to take care of this. I saved for a long time to buy this light. Website
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Dec 08, 2015 19:22 | #12 I received a refund on my credit card today. Thanks Adorama for helping me! Very pleased. Website
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HelenOster That's me! 4,593 posts Likes: 635 Joined Jul 2008 Location: New York More info | Dec 14, 2015 08:41 | #13 mdaddyrabbit wrote in post #17812116 I received a refund on my credit card today. Thanks Adorama for helping me! Very pleased.
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