Front Row Insurance Claims Handling Stories . . .

Has anyone had to place a claim with Front Row Insurance?

If so, can you share the basic details of the claim, and advise me as to how Front Row handled it?

And, having placed a claim with them (which was either paid out or rejected), do you continue to use them?

Interested to hear anything about them as well. They seem rather new to the photography insurance angle. But the prices look pretty good. I am tempted to give them a shot.

I would also be interested in this, as I have switched my insurance to them earlier in the year.

but I suspect with the service being around for less than a year, there may not be many with claims yet.

Following. Considering that by not renewing my PPOC membership I'll lose the special rates with Harvard Insurance, I'm interested in exploring new options.

I, too am interested. My inland marine policy with Liberty Insurance has gotten out of hand (cost).

But it is important to note these things:

1. Front Row is not an insurance company. They are a broker.
2. Claims are not (finally) filed with Front Row. They help process the claim, but are a monitor and advocate - a liaison - between you and the insurance company you choose.

So if you use Front Row to create a new policy, it would be important to check the company you will actually be insured by not Front Row.

Edit: one thing I did not discover is if the brokerage fee reoccurs annually. The test policy I ran included a $100 brokerage fee by Front Row. However, I was unable to determine if that brokerage fee is due upon each annual renewal with the insurance carrier.

Picture North Carolina wrote in post #17914825
I, too am interested. My inland marine policy with Liberty Insurance has gotten out of hand (cost).

But it is important to note these things:

1. Front Row is not an insurance company. They are a broker.
2. Claims are not (finally) filed with Front Row. They help process the claim, but are a monitor and advocate - a liaison - between you and the insurance company you choose.

So if you use Front Row to create a new policy, it would be important to check the company you will actually be insured by.

Ah! Very good information. I'll have to try to find out what company is doing their Canadian insurance.

After having an automotive claim handled very badly by State Farm (single vehicle accident), and a few years later an R.V. claim (we drove our travel trailer into a tree) that was handled amazing well and blindingly fast by Intact, I'm more concerned about how claims are handled than anything else. It only pays to save on insurance when the insurance actually pays!

Chubb Insurance Company of Canada is who the actual policy would be provided by. I'll see what information I can turn up with regards to their claims processing on Google.

Edit: Chubb was purchased by ACE in 2015, though the Chubb name is being used.

Good deal. If you can, find out if that Front Row brokerage fee is recurring every year. That would be a big issue.

As to your auto, never much liked State Farm nor Natiowide. Years ago I was rear-ended by a driver. I had nationwide insurance. So did he. Talk about going thru he** ! It was like Nationwide was fighting itself. I put them to the curb long ago.

On camera insurance, it's always been very hard to find companies that will carry independent inland marine policies. I plan to seriously check out Front Row and who they are brokering for in the U.S. and hopefully put Liberty Insurance to the curb soon, too.

Thanks for a useful heads-up post.

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Picture North Carolina wrote in post #17914825
I The test policy I ran included a $100 brokerage fee by Front Row. However, I was unable to determine if that brokerage fee is due upon each annual renewal with the insurance carrier.

$100 a year brokerage.......holy crap!!!
I would hope/expect to pay about $100 for the entire year's premium ($8 to $10 a month seems reasonable), so having a $100 brokerage fee on top of that would basically be doubling the total cost of having insurance. Cripes!

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Tom Reichner wrote in post #17914989
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$100 a year brokerage.......holy crap!!!
I would hope/expect to pay about $100 for the entire year's premium ($8 to $10 a month seems reasonable), so having a $100 brokerage fee on top of that would basically be doubling the total cost of having insurance. Cripes!

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I missed that. My quote was just under $400 CAD, with one million liability and a couple of the add-ins. I didn't note the brokerage fee.

neacail wrote in post #17914997
I missed that. My quote was just under $400 CAD, with one million liability and a couple of the add-ins. I didn't note the brokerage fee.

Mine was $580, for up to 2M and without any add-ins. Adding, erm, add-ins I got it up to $700, which is still less than the ~$800 I'm paying with Harvard Western. Problem with Harvard Western is the deducible –$1000–, which in the praxis wouldn't really cover lenses that cost less than that should something happened to one of them.

I didn't go for the 5M coverage as the damage to third parties coverage remains at 2M, though I think some crown corporations require the professionals they hire to be covered for 5M. Wonder if you can upgrade after you've purchased a policy.

Alveric wrote in post #17915058
Mine was $580, for up to 2M and without any add-ins. Adding, erm, add-ins I got it up to $700, which is still less than the ~$800 I'm paying with Harvard Western. Problem with Harvard Western is the deducible –$1000–, which in the praxis wouldn't really cover lenses that cost less than that should something happened to one of them.

I didn't go for the 5M coverage as the damage to third parties coverage remains at 2M, though I think some crown corporations require the professionals they hire to be covered for 5M. Wonder if you can upgrade after you've purchased a policy.

Upgrading after the fact would be nice. I know that many places require 2 mil in coverage. But, as I think most liability lawsuits tend to be frivolous in nature, I don't think I need the 2mil right now.

My husband owns a flooring installation company, and he's had one liability lawsuit against him for a relatively small sum. There was no judgement against him, but he offered a settlement. His liability insurance was through Saskatechwan Mutual, and the claim process was an absolute nightmare the whole way through the process. We had to pay for all of hubby's legal fees out of pocket, and the case dragged on for over a year. Saskatchewan Mutual did pay up eventually (legal fees and settlement, minus the deductible) but it took six months after everything was settled.

Tom Reichner wrote in post #17914989
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$100 a year brokerage.......holy crap!!!
I would hope/expect to pay about $100 for the entire year's premium ($8 to $10 a month seems reasonable), so having a $100 brokerage fee on top of that would basically be doubling the total cost of having insurance. Cripes!

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A year, every year ? ? ? Unacceptable.

So tell me, what would stop a person from running a quote, discovering who the insurer is, then contracting with them directly?