CANT VIEW FILES ????????

Hi, new on here but wondered if I might be able to get some help??

I took some shots on my Canon Eos 760D this evening, great landscape shots but now ive tried to download them onto the pc and they all have ? instead of images.

Im using Eos software to download and view so I dont think its the RAW JPEG view issues on software


Has anyone got any ideas????

Thanks

Is this a new camera? And is this the first time you have used it? If it is new, and you didn't update the Canon software from an old camera the RAW files will not be recognised and you get the big ? on the thumbnail. Because of the way that RAW files work, storing the unprocessed sensor data, the format has to be different for EVERY camera model. So while new software is usually backwards compatible with all the old bodies (DPP 4 is only backwards compatible with a limited number of older bodies, but needed for new ones) old versions do not recognise new cameras.

Anyway as far as Canon cameras/software is concerned the ? is used for incompatible RAW files for that software version. None of the Canon software is database driven, unlike Adobe Lightroom, so doesn't need to be told the location of files.

Alan