Primary reason #1 why I will never use Sony products

you never here stuff like this about Canon CPS- Not the first that I have heard about the horrible customer service and tech support

https://www.youtube.co​m/watch?v=apCc5JD4PYs

umphotography wrote in post #17938408
you never here stuff like this about Canon CPS- Not the first that I have heard about the horrible customer service and tech support

https://www.youtube.co​m/watch?v=apCc5JD4PYs

And Matt seems to be a very reasonable, patient guy. For him to be upset by Sony's "service" speaks volumes. Although I'm sure there have others have had bad experiences with Nikon and Canon. But probably very infrequently.

Man, Sony really sux.

Recently my SD card slot broke on my Sony A7, they repaired it for no cost when it wasn't warrantied or a recall. In my case, I'm happy with Sony. I was expecting a hefty invoice, pleasent surprise!! All I was out was shipping cost to send them the camera.

Well concerning my interest in maybe a Sony A6000. lens selection is horrible and menues are horrible other than that I'll never say I would'nt buy one someday.....

You should love this: Sony professional services...by invitation only!

https://photography-on-the.net …showthread.php?​p=17839270

Sony users being salty on my thread, lol: https://photography-on-the.net …showthread.php?​p=17940330

I don't get how some folks keep claiming that these are isolated incidents: http://www.yelp.com/bi​z/precision-camera-enfield. Like an ostrich in the sand.

About the only way Canon could have given me worse service was smashing my camera with a hammer in front of me. It happens with any company. The first time I ordered a lens from B&H it arrived very badly packaged. First and last order from Adorama I got message saying lens would be several weeks delay, would I like to wait or cancel. I replied "cancel" then sourced a lens locally. Next day Adorama billed me and advised me lens had been shipped. So then I had 2 of the same lens. My skin is about an inch thick now

Choderboy wrote in post #17940422
About the only way Canon could have given me worse service was smashing my camera with a hammer in front of me. It happens with any company. The first time I ordered a lens from B&H it arrived very badly packaged. First and last order from Adorama I got message saying lens would be several weeks delay, would I like to wait or cancel. I replied "cancel" then sourced a lens locally. Next day Adorama billed me and advised me lens had been shipped. So then I had 2 of the same lens. My skin is about an inch thick now

And this is Canon's problem how? Sounds like a dealer problem.

3 problems, separate events.
1: Canon service.
2: B&H packaging.
3: Adorama communication.

Choderboy wrote in post #17940430
3 problems, separate events.
1: Canon service.
2: B&H packaging.
3: Adorama communication.

Which part was Canon's service?

I only mentioned bad service, no specifics. OK, rant mode activated.
I bought a 100D and everytime I went to use it I would either get low batt warning or it would not even turn on. Did thorough testing over a couple of weeks and proved the body was draining the battery and would totally deplete a fully charged battery in about 7 days. Took to Canon with details of all testing. 8 to 10 weeks they said. I called them at 10 weeks, they said they would call me back. Called again at 11 weeks, same response. Called at 12 weeks, still having got no call back, or email, or any attempt to contact me. Their response: " no fault found, need more details"
I threatened to go to consumer authority and they agreed to give me a new camera as a gesture of good will. I told them if they did not apologise for the good will comment and admit it was unacceptable of them to make no attempt to contact me after my first two contacts with them that I would still go to consumer authority. They apologised and admitted I was correct and there was no excuse for failing to contact me and they were giving me a new camera due to their own poor performance.
They also either lied or were just plain incompetent regarding technical details of my own testing and conclusions but I avoided that argument as I knew I did not need to bother, they failed and they knew it.

My previous experience with Canon was a stripped tripod thread in a 1D2n. $140 plus labour, 8-10 weeks. Part would need to be ordered. I asked if I could pay up front for the part and bring camera in once part arrived. No. Leave for 8-10 weeks only option.

Recent experience, problem with tripod ring on 100-400 II. Just the ring, no foot, no plate with tripod thread $690, part only.

This is Canon Australia. They no longer have a customer counter. If you live next door, bad luck, you have to ship to them. They moved to a mew building with much better ecpodure and have a huge Canon sign. I'm sure potential customers are reassured by their modern looking headquarters, they are in for a rude shock if their product has a problem though.

Choderboy wrote in post #17940484
I only mentioned bad service, no specifics. OK, rant mode activated.
I bought a 100D and everytime I went to use it I would either get low batt warning or it would not even turn on. Did thorough testing over a couple of weeks and proved the body was draining the battery and would totally deplete a fully charged battery in about 7 days. Took to Canon with details of all testing. 8 to 10 weeks they said. I called them at 10 weeks, they said they would call me back. Called again at 11 weeks, same response. Called at 12 weeks, still having got no call back, or email, or any attempt to contact me. Their response: " no fault found, need more details"
I threatened to go to consumer authority and they agreed to give me a new camera as a gesture of good will. I told them if they did not apologise for the good will comment and admit it was unacceptable of them to make no attempt to contact me after my first two contacts with them that I would still go to consumer authority. They apologised and admitted I was correct and there was no excuse for failing to contact me and they were giving me a new camera due to their own poor performance.
They also either lied or were just plain incompetent regarding technical details of my own testing and conclusions but I avoided that argument as I knew I did not need to bother, they failed and they knew it.

My previous experience with Canon was a stripped tripod thread in a 1D2n. $140 plus labour, 8-10 weeks. Part would need to be ordered. I asked if I could pay up front for the part and bring camera in once part arrived. No. Leave for 8-10 weeks only option.

Recent experience, problem with tripod ring on 100-400 II. Just the ring, no foot, no plate with tripod thread $690, part only.

This is Canon Australia. They no longer have a customer counter. If you live next door, bad luck, you have to ship to them. They moved to a mew building with much better ecpodure and have a huge Canon sign. I'm sure potential customers are reassured by their modern looking headquarters, they are in for a rude shock if their product has a problem though.

Sounds like I won't be moving to Australia anytime soon. Sorry to hear your experiences. Are there any better camera companies / repair centers in Australia that you can switch to? Or do you cope with Canon some other way? Perhaps a local repair shop? Any solutions for your situation?

Third party repairer did a good job and fast for my 100-400 problem. He was not surprised at my tales of Canon service but did say Canon are better at supplying spare parts compared to Nikon.
I will never buy a new 1 series again and will more likely buy used or grey market rather than new Australian stock. No point getting my knickers in a not and switching brands, that will just cost me more. Realistically it seems Canons poor service will create a need for repair techs to set up shop and the advantage there is they care about their reputation. Canon service centre would be like so many other businessss these days in that as long as they can sell their doctored powerpoint presentations to management showing they are meeting KPIs, actual performance is irrelevant.
At the time of my 100D problem I was working in an industry that was doing just that.