gjl711 wrote in post #17987999
I think that this has been pretty well known for a long time. Mac's appeal has never been value.
This really depends on what one considers to be "of value".
I am someone who really needs a lot of instant, on-demand customer support. With Apple products, I get Apple Care, which means that any time I have a problem I just call Apple Care and I get to talk to a real live person. This person actually lives here in the US, and speaks English as a first language, and does not have any kind of difficult-to-understand accent.
Whenever I can't figure something out I just call the number and a person walks me thru the issue step-by-step. The last time I did this it was to get help downloading the Photoshop Elements program that I had just bought. I tried to download the program on my own, but kept getting this stupid error message from the Adobe website. Whenever I get any kind of error message, that's it! I really don't know how to respond to an error message because they invariably say something that I do not understand - so that is when I call Apple for help.
The Apple support person spend an hour and 40 minutes on the phone with me, because she wanted to be absolutely sure that the Adobe program fully downloaded and that I understood where to find the Photoshop icon on my screen, so that I could open it. The support person was personable, friendly, and conversational, as well as being helpful and knowledgable. THIS is the primary reason that I choose to buy Apple products; all the speed in the world won't do me any good if I don't have any idea what things to click on to get a program to work.
This extremely high level of customer care and support represents VALUE to me. So I buy Apple because of value. Apple continues to give me the things that I value the most, hence they get my continued business.
"Your" and "you're" are different words with completely different meanings - please use the correct one.
"They're", "their", and "there" are different words with completely different meanings - please use the correct one.
"Fare" and "fair" are different words with completely different meanings - please use the correct one. The proper expression is "moot point", NOT "mute point".