Account

Months ago, my password was apparently reset without my permission.
Actually, I'm curious if your database charset or login rules changed and couldn't handle the password I was using?

Anyway, I was unable to recover my account. *** I even sent an e-mail requesting assistance, for which I got no response. ***

I didn't want to make a new account.
That was a while ago, now this one has had much more activity; is there any way of getting the "v2" removed from my name, and killing the old account?

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Please take into account that I did everything I could, including trying to contact you, to resolve this rather than making a new account. My goal wasn't to circumvent your rules (and why would I make it obvious with "v2?")

Thanks!

icor1031v2 wrote in post #17992054
Months ago, my password was apparently reset without my permission.
Actually, I'm curious if your database charset or login rules changed and couldn't handle the password I was using?

All old passes were preserved on platform update.

We do not have any support email active. Whom did you email?

Just FYI: we have a strict "permanent ban" policy of double-accounts. In this case as there was no usage overlap and no intent to hide the facts, I'll let it pass. I also checked IP usage for both accounts and they were a positive match.

I have renamed your old account to icor1031(old) and banned it permanently.

Your current account is now renamed to icor1031

Pekka wrote in post #17992079
All old passes were preserved on platform update.

We do not have any support email active. Whom did you email?

Just FYI: we have a strict "permanent ban" policy of double-accounts. In this case as there was no usage overlap and no intent to hide the facts, I'll let it pass. I also checked IP usage for both accounts and they were a positive match.

I have renamed your old account to icor1031(old) and banned it permanently.

Your current account is now renamed to icor1031

It was so long ago that I'm not sure what happened. I'll log out and try to remember what I used, moments.

And thank you

Password reset wasn't working.

Pretty sure I used this: