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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 04 Dec 2016 (Sunday) 10:21
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Canon 24 - 105 L lens Needs some advise

 
Bob ­ F
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Dec 04, 2016 10:21 |  #1

I have this lens that is displaying a message with my new Canon Mk4 and wanted to see if anyone can give me direction to go. Message error...Err 01 Communications between the camera and lens is faulty clean the lens contacts I have done the contact cleaning a couple times now with no success please advise


5D MkII, 7D , 12G , Rebel & EOS 1V HS
100 f2.8 macro, 180 macro L,16-35 f2.[COLOR=black]8L,24-105 f4.0L,70-200 f2.8L IS, 100-400L Lensbaby Control freak
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Bassat
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Dec 04, 2016 12:02 |  #2

Info that may help:
Which MkIV, 5D or 1D?
Does the lens do this on other cameras?
Does the camera do this with any other lens(es)?
Is the battery charged (>25%)?
Did this combination (camera/lens) EVER work properly?
Do you ALWAYS (every time) get the error message, or does it work sometimes?
How are you cleaning the contacts?


Tom

  
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CheshireCat
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Dec 04, 2016 12:52 |  #3

Try it on another camera. If it does the same, then send the lens in for repair.
You may also try with your extension tubes and tell us what happens.


1Dx, 5D2 and some lenses

  
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Bob ­ F
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Dec 04, 2016 15:31 |  #4

Thanks for your advice. I have a 5D mk4 and this is the 1st time the 24 - 105 has been used on the camera I have used the 70 -200 all week with no issues at all. This seems to be the only lens that is affected, Any thoughts on the best Canon repair location??? Thank again


5D MkII, 7D , 12G , Rebel & EOS 1V HS
100 f2.8 macro, 180 macro L,16-35 f2.[COLOR=black]8L,24-105 f4.0L,70-200 f2.8L IS, 100-400L Lensbaby Control freak
550ex,580ex,Canon extension tubes
Canon Angle Finder C,Multiple Filters and growing daily

  
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Vendee
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Dec 04, 2016 15:36 |  #5

Its probably a failure of the internal ribon cable. It moves each time you zoom and eventually the cable breaks. Its quite a common problem with this lens and I had mine replaced about two years ago. Its a job for Canon and not particularly cheap I'm afraid to say.


| EOS 6D| EOS 3 |EF 24-105mm f/4L|EF 70-200mm f/4L IS |EF 40mm f/2.8 STM | EF 50 f/1.8 II | Speedlite 430EX II |Pentax MX |Pentax ME Super|Pentax K1000|Kiev 4A|Yashica 24
My stuff:- www.giverin.co.uk (external link)

  
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Bob ­ F
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Dec 04, 2016 15:42 as a reply to  @ Vendee's post |  #6

Thank you for your insight Is this repair worth it based on a 5 year old lens?


5D MkII, 7D , 12G , Rebel & EOS 1V HS
100 f2.8 macro, 180 macro L,16-35 f2.[COLOR=black]8L,24-105 f4.0L,70-200 f2.8L IS, 100-400L Lensbaby Control freak
550ex,580ex,Canon extension tubes
Canon Angle Finder C,Multiple Filters and growing daily

  
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Charlie ­ Victor
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Dec 04, 2016 15:57 |  #7

Yes, it is the failed ribbon cable with almost complete certainty.
My 24-105 L experienced the same failure, also at the five year mark.
Since it is a stellar lens and apart from this failure worked as superbly as it did on Day One, I elected to pay the £220 repair fee of Canon UK authorised repairer H. Lehmann.


Canon 5D iv and 7D / EF 16-35mm f/4 L / EF 24-105mm L / Sigma 50mm f/1.4 EX DG / EF 70-200mm f/2.8 L II / EF-S 10-22mm / 580 EX II / Yongnuo YN-568EX II
Canon G1X mark iii
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JeffreyG
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Dec 04, 2016 19:40 |  #8

Bob F wrote in post #18203260 (external link)
Thank you for your insight Is this repair worth it based on a 5 year old lens?

Yes. I have a 9 year old 24-105 that just had a failing aperture mechanism. I had Canon fix it, which cost me $225 including my CPS discount. To me it is worth it because my 24-105L is sharp and I like the lens.

And that's all despite also owning the 24-70/2.8 II.


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I use a Canon 5DIII and a Sony A7rIII

  
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Bob ­ F
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Dec 04, 2016 20:18 |  #9

I really appreciate your guidance on this lens. Thought it might be shot but will send off to Canon for repair. I use this lens as my walk around lens when in different cities. Has served me well over the years...


5D MkII, 7D , 12G , Rebel & EOS 1V HS
100 f2.8 macro, 180 macro L,16-35 f2.[COLOR=black]8L,24-105 f4.0L,70-200 f2.8L IS, 100-400L Lensbaby Control freak
550ex,580ex,Canon extension tubes
Canon Angle Finder C,Multiple Filters and growing daily

  
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Tapeman
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Dec 04, 2016 20:49 |  #10

I had the ribbon cable replaced by Canon. It was worth it for me as I use the lens a lot. As I recall it was about $230. four years ago.


Canon G1X II, 1D MKIV, 5DSR, 5DIV, 5D MKII, 16-35/2.8L II, 24-70/2.8L II, 70-200/2.8L IS II, IS, 100-400/4.5-5.6 L IS II, 500/4 L IS II, 24-105/4 IS, 50/2.5 macro, 1.4x MKII, 1.4X MKIII, 2X MKIII,580EX II, 550EXs(2), ST-E2.
Gitzo 1228, 1275, 1558, Lensbaby 3G. Epson 3880, Bags that match my shoes.:)

  
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oingyboingybob
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Dec 05, 2016 03:06 |  #11

As others have mentioned it is probably the ribbon cable that is faulty. As an alternative to paying Canon to repair it you can find these ribbon cables elsewhere...there are listings on eBay right now at a considerable saving and the procedure for replacement can also be obtained if you search, there was a short while ago an individual offering the complete repair - again with a big saving. It depends whether you are confident enough to DIY. There is of course a risk of ending up with a plastic bag full of 24-105L bits however I would personally give it a go.


Canon: EOS 1DX, 70-300 f4-5.6 mkii, 24-105L, 16-35 f4L
Sigma: 150-600C
Tamron: SP 45mm Di VC

  
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Canon 24 - 105 L lens Needs some advise
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