Lightoom vs Capture one Peformance

...or it is a real bug, and they cannot get Engineering to commit to a bug fix because it is a difficult fix to implement, perhaps entailing a re-write of part of the code, and that interferes with Product Marketing's planned enhancements in the next release per the schedule!

(been there...experienced that first hand)

Wilt wrote in post #18297250
...or it is a real bug, and they cannot get Engineering to commit to a bug fix because it is a difficult fix to implement, perhaps entailing a re-write of part of the code, and that interferes with Product Marketing's planned enhancements in the next release per the schedule!

(been there...experienced that first hand)

Yes good point and something Im not sure of either

All I know is that another area of Adobe support accessed my server again last night to download another copy of the test catalogue I set up on my NAS with images that had super bad brush tool lag( FYI I have myy server logging activity of this folder). That makes 4 different areas of Adobe now accessing this so somethings going on. The fact they are accessing this continually from different places makes me think they have found something and are now involving other areas other than just level 2 support.

ANyway will know something soon and when that happens will report back here with update


Clipper

Welll Ive received a reply back from second level support after Ii emailed them \\asking for an update given they had been able to upload a test catalogue from me what would be used for further testing of the bad system lag when multiple tools are used . Going by the email I recieved looks like the brush lagging is still with the Adobe development group. AT least its a start in the right direction now its progressed from 1st level to 2nd level and now being itested by the Adobe development group and who are to issue the respnce regarding whats wrong . ! CAn only hope that that the infamous Adobe big black hole stays closed long enough for the developers to do their work and fix these tool lag issues although Im not holding my breath on this.


Here is part of the reply from Adobe 2nd Level support I got today.



Dear Kevin thank you for your email.
Yes , we were able to download the test catalog from your server and have forwarded the same to the development team( waiting for the reply from the respective team).

We really appreciate we your patience and time!

Thanks & Regards
xxxxxx Sr. Technical Support Consultant | Customer & Employee Experience | Adobe Systems

Would be lovely to see them fix this. Both the brush and the spot retouch tools are horrendously laggy on my i7 with 32GB of RAM and an SSD catalog.

Sometimes its ok, other times it's nearly unusable.

Colorblinded wrote in post #18300584
Would be lovely to see them fix this. Both the brush and the spot retouch tools are horrendously laggy on my i7 with 32GB of RAM and an SSD catalog.

Sometimes its ok, other times it's nearly unusable.

well may be light at end of tunnel. I had Adobe contact me again today and the 2nd level support told me about the multiple access by adobe on my server to download the test catalogue I created for them as there have been different Adobe divisions wanting the folder...THE Adobe tech who originally wanted the test catalogue he told me it was now with Engineering . Last time I asked it was with Development. I thought that these were one in the same but apparantly not as this another division did another download of the test catalogue of my server 10 mins ago...that makes for about 5 different downloads of same catalogue by Adobe off my server in last couple of days. .....So looks like the whole damn co are looking at it ....

BTW the image edits in thetest catalogue are horrific. They are that bad that there is a good 4-5 seconds lag between using the brush and having it appear on the screen !! The fans go mental as well. Its just terrible.

The Adobe tech also asked me if the new update made it better and I said no...worse. Now when I start the catalogue up and click on an image I get a beach ball and it takes ages to render....Stays blurred for a good 30 seconds before it renders sharp. Terrible.

Here is what the tech said today

Just to let you know we have already forward your case with our Engineering group as you might have noticed the multiple download attempts on your server.

Thanks,
xxxxxx Sr. Technical Support Consultant | Customer & Employee Experience | Adobe Systems

Here are a couple of images from the test catalogue thats with Adobe Engineering where the lag is that bad the brush is basically usless.....Like lag is well over 5 seconds between actual brush stroke from the touchpad and it rendering on the screen. Not to mention the horrible fan on overdrive all the time while these images are open.

Also the fact you mention you have 32 gig of RAM vs my 16GIG makes me think its not a memory problem my side and more like GPU issues. Probably your side as well. Anyway we will get some more feedback Im sure now Ive let Adobe know the update still doesnt alleviate the problem of major brush tool lag

rgds

Yeah, and obviously while you're on Mac, I'm on Windows and having what sounds like similar problems.

I have a 1070 class card and I keep my drivers up to date via clean installs.

Well, hey!

I myself have been active/involved in software engineering, and as such, I've had to delve into the depths of stuff that can throw things off, I can relate!

As such, I do want to give credit to the Asobe/Lightroom "team", because I/we have seen them work over bugs over and over again. Just realize, I'm not talking about all the Photoshop do-hickeys, I'm referring specifically to the Lightroom team. from the beginning, I've seen them step up and address "bugs.

I'm just saying this because I've seen good results from folks coming out with bug reports, and I've seen the team working to resolve these bugs, I think that they really do work hard, and have earned some respect in that regard!

So, as far as the current issue, I'd say try to be patient, you really do have a dedicated team working on things, so I'm just saying this for a bit of a historical context!

Regarding Lightroom slowdowns etc

On the weekend I decided to again carefully compare Lightroom and PS ACR but this time I used the export as a smart object/File option in Lightroom export.

In previous tests I had either converted the Lightroom RAW with brush edits to a TIFF and then further edited in PS ACR or alternatively exported an unedited Lightroom RAW to PS and recreated the brush tool edits in PS ACR from scratch similar to how I had done this in Lightroom ACR . On both of these tests PS showed very little lag or spinning ball behaviour which pointed back to Lightroom being the culprit.

Anyway this new Lightroom resource Test had me exporting the Lightroom RAW files( with multiple brush tools that lagged badly) as a smart object/ file to PS. Then ffter importing to PS I opened file as a smart file in PS ACR. Opening as a smart object/file meant that the brushes and edits created in Lightroom also appeared in PS RAW. ANd this is where the similarity finished. The difference of performance was like light and day. PS ACR had absolutely minimum lag with all brushes operating perfectly ....not only this but there was no regular spinning beach ball or hanging till changes initiated caught up with themselves on the subsequent screen render . In addition to this whilst I was running PS I had lightroom still open and various other apps so it appeared RAM and GPU and app optimization/prioritiz​ation were all working as they should.

Ive passed this on to Adobe engineering today ( That PS ACR handles exactly same RAW file /edit config perfectly ) and hopefully they can now focus on getting some patches done ASAP

rgds

UPDATE

Just got this back a few Mins ago from Adobe Level 2 Tech support guy who is handling my case. Looks like there are other subscribers also dealing with engineering over this tool Brush lagging mess



Hi Kevin
Thank you so much for your Observation on the same. We have already sent your request to Engineering and they might add you in Pre-Release for upcoming versions of Lightroom. We are very much aware about the issue and has received quite a few request from other subscribers as well.
I apologize for the inconvenience caused, Hopefully it will be resolved in forth coming version of Lightroom.

Thanks,
XXXXXXXXXX| Sr. Technical Support Consultant | Customer & Employee Experience | Adobe Systems, Inc. |