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Thread started 26 Apr 2017 (Wednesday) 08:41
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Lightroom not responding.

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lonerider519
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Apr 26, 2017 08:41 |  #1

Morning everyone.
I started having problems with lightroom that was downloaded for my cloud account. It seems that i can bring in a image into the software do all the editing i want then save the image . Now the problem lies when i try to open the next image to edit as i click on the image the screen goes black and it says that lightroom not responding. The only thing that i can do is to open task manger to close lightroom then open it up and do another edit then i have to go though the same thing by shutting down and reopening. This is on my desktop, the laptop works fine. Thanks for any help that you can give me.

Canon 7D Mark2 gripped,Canon 6D gripped, Canon 60d gripped,EF 70/200 F2.8 L IS 11 USM EF-100-400 F4-5.6L IS II EF 50 f1.8 ,EF 100 2.8 usm ,EFS18-135, EF 24-105 F4 L usm ,Tamron 70-300 SP 4_5.6 Sigma 150-500 , Manfrotto 190x prob with a Jobu jr.3 , Manfrotto 681b monopod. flickr (external link)

  
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rrblint
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Apr 26, 2017 09:24 |  #2

Have you tried uninstalling and reinstalling?

Mark

  
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lonerider519
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Apr 26, 2017 09:54 as a reply to  @ rrblint's post |  #3

Not yet hoping there is another way as we shouldn't have to keep installing the software.

Canon 7D Mark2 gripped,Canon 6D gripped, Canon 60d gripped,EF 70/200 F2.8 L IS 11 USM EF-100-400 F4-5.6L IS II EF 50 f1.8 ,EF 100 2.8 usm ,EFS18-135, EF 24-105 F4 L usm ,Tamron 70-300 SP 4_5.6 Sigma 150-500 , Manfrotto 190x prob with a Jobu jr.3 , Manfrotto 681b monopod. flickr (external link)

  
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Wilt
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Apr 26, 2017 10:33 |  #4

You should not need to 'keep installing' software, but perhaps the program files on the PC got somehow corrupted once.

You need to give me OK to edit your image and repost! Keep POTN alive and well with member support https://photography-on-the.net/forum/donate.p​hp
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lonerider519
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Apr 26, 2017 10:43 as a reply to  @ Wilt's post |  #5

I have only been using it for a couple of weeks and so far am not inpressed with having to keep posting and asking for help.

Canon 7D Mark2 gripped,Canon 6D gripped, Canon 60d gripped,EF 70/200 F2.8 L IS 11 USM EF-100-400 F4-5.6L IS II EF 50 f1.8 ,EF 100 2.8 usm ,EFS18-135, EF 24-105 F4 L usm ,Tamron 70-300 SP 4_5.6 Sigma 150-500 , Manfrotto 190x prob with a Jobu jr.3 , Manfrotto 681b monopod. flickr (external link)

  
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Apr 26, 2017 10:45 |  #6

Check your preferences to see if you have GPU acceleration setting checked. If it's checked, uncheck the box and see if that fixes your issue.




  
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Wilt
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Apr 26, 2017 10:46 |  #7

I presume you are using Lightroom CC on subscription. If it is any comfort at all, I have been using Lightroom v1, then v2, then V3, all without any need for re-loading ever. I just upgraded myself to LR5.7 to support the 7DII, thus far (one month) without incident.

You need to give me OK to edit your image and repost! Keep POTN alive and well with member support https://photography-on-the.net/forum/donate.p​hp
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lonerider519
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Apr 26, 2017 11:07 as a reply to  @ Wilt's post |  #8

I had lightroom 5 as a stand alone and never had any issues until i bought the subscription.

Canon 7D Mark2 gripped,Canon 6D gripped, Canon 60d gripped,EF 70/200 F2.8 L IS 11 USM EF-100-400 F4-5.6L IS II EF 50 f1.8 ,EF 100 2.8 usm ,EFS18-135, EF 24-105 F4 L usm ,Tamron 70-300 SP 4_5.6 Sigma 150-500 , Manfrotto 190x prob with a Jobu jr.3 , Manfrotto 681b monopod. flickr (external link)

  
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lonerider519
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Apr 26, 2017 11:07 as a reply to  @ DGStinner's post |  #9

Thanks will try it as soon as i get home from work,

Canon 7D Mark2 gripped,Canon 6D gripped, Canon 60d gripped,EF 70/200 F2.8 L IS 11 USM EF-100-400 F4-5.6L IS II EF 50 f1.8 ,EF 100 2.8 usm ,EFS18-135, EF 24-105 F4 L usm ,Tamron 70-300 SP 4_5.6 Sigma 150-500 , Manfrotto 190x prob with a Jobu jr.3 , Manfrotto 681b monopod. flickr (external link)

  
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rwolson
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Apr 26, 2017 15:29 |  #10

I ran into some bizarre problems at one point a few months back. I found my DD id logged off the Adobe site. Logged back in and worked fine. Worth a shot!




  
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rwolson
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Apr 26, 2017 15:38 |  #11

I looked for some error logs which may help identify your issue. The link may contain some useful info about log files - https://helpx.adobe.co​m …g-files-location-ccm.html (external link) I don't know if Adobe writes runtime errors to the logs or only during the initial install; worth a look.

Re: my comment above about logging into CC. The issue maybe related to syncing with your cloud account, but I'm only guessing.




  
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lonerider519
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Apr 26, 2017 17:20 as a reply to  @ rwolson's post |  #12

thank you i will check them out.

Canon 7D Mark2 gripped,Canon 6D gripped, Canon 60d gripped,EF 70/200 F2.8 L IS 11 USM EF-100-400 F4-5.6L IS II EF 50 f1.8 ,EF 100 2.8 usm ,EFS18-135, EF 24-105 F4 L usm ,Tamron 70-300 SP 4_5.6 Sigma 150-500 , Manfrotto 190x prob with a Jobu jr.3 , Manfrotto 681b monopod. flickr (external link)

  
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lonerider519
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Apr 26, 2017 18:26 as a reply to  @ DGStinner's post |  #13

No such luck in lightroom i can not go into preferences if i click once nothing happens and when i click a second time it just freezes up on me.

Canon 7D Mark2 gripped,Canon 6D gripped, Canon 60d gripped,EF 70/200 F2.8 L IS 11 USM EF-100-400 F4-5.6L IS II EF 50 f1.8 ,EF 100 2.8 usm ,EFS18-135, EF 24-105 F4 L usm ,Tamron 70-300 SP 4_5.6 Sigma 150-500 , Manfrotto 190x prob with a Jobu jr.3 , Manfrotto 681b monopod. flickr (external link)

  
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lonerider519
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Post edited over 6 years ago by lonerider519.
     
Apr 26, 2017 19:18 |  #14

I just reinstalled lightroom and when i went into preferences it did the same thing as before it froze up so i am back at square one. But on a happy note i can get into preferences on my laptop but it is running good with the gpu box checked. I guess i should leave well enough alone on the laptop.

Canon 7D Mark2 gripped,Canon 6D gripped, Canon 60d gripped,EF 70/200 F2.8 L IS 11 USM EF-100-400 F4-5.6L IS II EF 50 f1.8 ,EF 100 2.8 usm ,EFS18-135, EF 24-105 F4 L usm ,Tamron 70-300 SP 4_5.6 Sigma 150-500 , Manfrotto 190x prob with a Jobu jr.3 , Manfrotto 681b monopod. flickr (external link)

  
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Damo77
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Apr 27, 2017 04:08 |  #15

Can you do this (external link) for us? It might help us help.

Damien
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Lightroom not responding.
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