Xplor 600 Battery Problem

Last and hopefully final update. Just received my replacement strobes from Adorama. They sent entirely new units to replace the faulty ones. I charged both batteries and tested the bulbs, both units seem to be working great! Hopefully these batteries will not develop the same issue, time will tell. I have to give Adorama high marks for how well they handled this. I will chalk up the 100ish dollars I had to pay for shipping as a lesson learned, I should have messaged Helen here first as it seems the normal CS email link isn't what I should have used. Again, Adorama stood by their product and gave me zero hassles about replacing these strobes and that is refreshing in this day and age. Also thank you to Helen who is fast to offer help on these forums whenever anyone needs it.

Great news that you have now working batteries back. I wish you much pleasure from your flashes and lot of great pictures.

I can't grasp the idea that that the normal way to get support would not correct.

Helen is the Adorama Camera Customer Service Ambassador and oils in a way the interaction between support and the costumers. Normal is, that the oil is already in place and that is looked for the fasted and best solution for both parties.

Thanks yo the ambassador the knowledgement of the specific problem was brought forward. If it was to me that kind of information should pop-up as soon someone of support calls up information about the flash or battery.
Support then know to ask for more specific information before determining the way to handle the support request.

mmmfotografie wrote in post #18378104
Great news that you have now working batteries back. I wish you much pleasure from your flashes and lot of great pictures.

I can't grasp the idea that that the normal way to get support would not correct.

Helen is the Adorama Camera Customer Service Ambassador and oils in a way the interaction between support and the costumers. Normal is, that the oil is already in place and that is looked for the fasted and best solution for both parties.

Thanks yo the ambassador the knowledgement of the specific problem was brought forward. If it was to me that kind of information should pop-up as soon someone of support calls up information about the flash or battery.
Support then know to ask for more specific information before determining the way to handle the support request.

What happened: I messaged CS using the "Contact Us" link on Adorama's website. I included a description of the issue. I was told to download the generic RMA form from their site (the one that requires no "RMA Number" and for customer to pay shipping).

What SHOULD have happened: I should have not used the website "Contact Us" link, instead I should have emailed "brands@Adorama.com" directly. Alternately, in an ideal world, after using the "Contact Us" link the rep should have referred me to the brands dept for an RMA.

Regardless, Adorama resolved the issue and had great service. Sometimes procedures get missed and I imagine Adorama processes hundreds of returns daily. Sometimes things go off script.

mmmfotografie wrote in post #18378104
Great news that you have now working batteries back. I wish you much pleasure from your flashes and lot of great pictures.

I can't grasp the idea that that the normal way to get support would not correct.

Helen is the Adorama Camera Customer Service Ambassador and oils in a way the interaction between support and the costumers. Normal is, that the oil is already in place and that is looked for the fasted and best solution for both parties.

Thanks yo the ambassador the knowledgement of the specific problem was brought forward. If it was to me that kind of information should pop-up as soon someone of support calls up information about the flash or battery.
Support then know to ask for more specific information before determining the way to handle the support request.

You are correct - I've made the CS Manager aware that 'Own Brand' functionality queries should be directed straight to brands@adorama.com

I've also messaged the web team to ask if there's a way to add this info to 'own brand' product pages - without cluttering the pages too much.

Helen, I have seen it mentioned in many threads before that the Xplor600 batteries do not indicate charge level correctly in the batteries (when pressing the test button) or on the strobe screen (they always show as full, until the unit shuts off from a dead battery). My unit has always been that way. As has my spare battery. Has the issue ever been addressed or fixed?

Thank you.

I had the same problem and after the last firmware update for the AD600, I had not the problem anymore.

A good indication is how long your battery is taking to charge. If it seems to take ages then your battery is still good.

SereneSpeed wrote in post #18379269
Helen, I have seen it mentioned in many threads before that the Xplor600 batteries do not indicate charge level correctly in the batteries (when pressing the test button) or on the strobe screen (they always show as full, until the unit shuts off from a dead battery). My unit has always been that way. As has my spare battery. Has the issue ever been addressed or fixed?

Thank you.

My best suggestion is that you contact the Brands Team directly: brands@adorama.com