vinmunoz wrote in post #18734473
Do refresh works even if it's a pilot error?
What is DJI Care Refresh?
DJI Care Refresh is a service plan that provides you with peace of mind, covering damage to your DJI product. DJI Care Refresh is valid for 12 months and offers up to two full replacements at additional charge if accidental damage occurs to your product during normal use. Each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.
Exclusions?
DJI Care Refresh does not cover the following:
1. Lost or partially lost aircraft, gimbal or accessories.
2. Stolen, forgotten, or abandoned product.
3. Damage caused by flight under unsuitable conditions.
4. Remote controller, battery of Inspire 2,Phantom 4 Pro series and Phantom 4 Advanced, and modification accessories.
5. Deliberate losses.
6. Abrasions and shell damage that do not affect the performance of the product.
7. Direct or indirect losses caused by force majeure.
8. Replacement requests for damage incurred outside the period of validity.
9. Extra fees resulting from technical enhancements or performance improvements.
10. Damage resulting from modifications that are not in accordance with manual recommendations, or the use of incompatible batteries and charger.
11. Damage resulting from the use of third party accessories, batteries or software.
12. A gimbal that is repaired or replaced in a non-official repair center.
13. A gimbal that is removed from the aircraft and replaced by another one in DJI’s official repair center.
For additional details, please check https://www.dji.com …e/djicare-refresh/info#s4