Orlit RT 610 problems

The RT 610 worked pretty well with the new TR-Q6 RT transmitter Saturday, using a mix of Canon and Yongnuo speedlights. Unfortunately it didn't work near as Well Sunday. The speedlights kept losing connection with the TR-Q6 RT and I had increasing trouble reconnecting them. Toward the end of the shoot I could not get the speedlights to reconnect and in desperation I switched back to my ST-E3-RT transmitter.

HelenOster wrote in post #18458802
Was sent to the manufacturer on September 17th. We are awaiting their response. We will not be posting anything until we hear back from the manufacturer.

So how is the checking going with the manufacturer ? still trying to deny the obvious ?

HelenOster wrote in post #18458802
Was sent to the manufacturer on September 17th. We are awaiting their response. We will not be posting anything until we hear back from the manufacturer.

so, Jinbei unlike Godox did provide the firmware update for Sony controller ( Jinbei TR-Q6 Digital Flash Trigger with TTL for Sony AKA Adorama ORLIT TR-Q6 TTL 2.4Ghz Studio Flash Trigger - Sony AKA TR-Q6S) ... you all remember the saga when TTL bug for Sony transmitter is not still fixed by Godox for like 1 years now ... Jinbei at least apparently did something in ~1-2 month... but how they fared ? today I finally have time to test (raw files, rawdigger, all the proper way) with TR-Q6S updated to v2 and 610 strobe updated to v3.1:

also when we finally can get downloadable manuals for Orlit products reflecting current firmware ? whatever is available for example here = https://www.adorama.co​m …tManuals/ORLFRT​610Q6S.pdf is totally not for the current firmware = menu 4, 5 descriptions are missing

Still having problems with mine, using either the Orlit or Canon transmitter.

now we do one more test for ORLIT TR-Q6S (Sony TTL), now we compare the same scene with face detection on Sony A7R2 and compare how Jinbei/ORLIT TTL for Sony fares vs Sony exposure metering w/o flash (ideally they shall match, that's the whole point of face detection + TTL flash situation)

raw data for TTL flash exposures = https://www.amazon.com …qIuoltPqMEcvQO0​ubNHKqqSJf
raw data for non flash exposures = https://www.amazon.com …9ReReCoIiTumnLJ​2bDxduIXe6

how rawdigger was used to measure exposure

now you saw me referring to on camera flash... do you want to see the gold standard of TTL, the one that Chineese upstarts try to emulate with their primitive firmware ? here we go (same scene, same patch, just a normal firmware) :

as a side note... I decided to test Sony TTL also with ORLIT RoveLight RT 800AC TTL - just in case to see how it goes w/ it , so I purchased it from Adorama (I purchase all products I test on my own dime) - the item came today with flash tube cracked - not sure if that was done by somebody who installs tube/dome in strobe before packing it in Orlit box (in Adorama or in Jinbei) or it is a sloppy packing done by Adorama before mailing the purchased item to a customer (how you can put the Orlit carton box in the Adorama shipping box w/o bubble padding it all around when the item has glass components beats me) ... what is cheaper mail it back to Adorama (it seems I have to pay for the shipping cost now) or simply spend extra $30 to buy a replacment flash tube... one good thing about Orlit (Jinbei) vs FlashPoint (Godox) is that spare flash tubes are way cheaper.

My 610 seems to be working fine, no issues with limited use so far. But I cannot for the life of me get the Orlit TR-Q6 trigger to work with the RT-600C speedlight as well. It only seems to work with the RT 610.

I'm mentioning this because the manual offers no help, there's no help available on line for troubleshooting the trigger, and the only option is to call the Adorama Help number in the manual. Well, I've been calling the number for days, and after waiting on hold for 10 minutes each time, it sends me to a voicemail that no one checks.

So the lack of customer service for when things go wrong has turned me off of future Orlit/Adorama purchases.

PhotogNY wrote in post #18505231
My 610 seems to be working fine, no issues with limited use so far. But I cannot for the life of me get the Orlit TR-Q6 trigger to work with the RT-600C speedlight as well. It only seems to work with the RT 610.

I'm mentioning this because the manual offers no help, there's no help available on line for troubleshooting the trigger, and the only option is to call the Adorama Help number in the manual. Well, I've been calling the number for days, and after waiting on hold for 10 minutes each time, it sends me to a voicemail that no one checks.

So the lack of customer service for when things go wrong has turned me off of future Orlit/Adorama purchases.

Have you tried the email: brands@adorama.com? For some reason calls are not getting through.....

This may help with the trouble-shooting:

The Orlit Q6 transmitter for Canon has 2 modes: RT and RF.

Lets take a step back and understand why:
Canon created the 600-EX-RT flash which uses its RT radio system. The RT radio system was designed for controlling SPEEDLIGHTS only.

Orlit expanded the line with its own (large) RT monolight units, however these units offer functions not available on speedlights, for example, 1/10 of
a stop adjustment, and modeling lamps. While the units will work in RT radio system mode to allow integration with RT speedlights, for maximum
function when used with Orlit transmitters and strobes ONLY, you want to use RF mode, which allows these controls.

By default the Orlit TR-Q6-C will be in RF mode, for providing maximum function with Orlit monolights. BUT FOR INTEGRATING WITH SPEEDLIGHTS
(FROM CANON OR ORLIT) YOU WILL NEED TO BE IN RT MODE. The easiest way to determine if the transmitter is in RF or RT mode is to be aware that RF mode does not use IDs.

If the transmitter is displaying ONLY channels on the bottom right, it is in RF mode. To switch to RT mode for integrating with speedlights, press the
power button briefly. The channel display will now cycle between the channel symbol and the ID symbol. You are now in RT mode. Use the CH
button to set both the channel and ID. Remember that the channel and ID must be the same on the transmitter and all units. For maximum stability,
use ID 0000 (00) or 0001 (01) only.

Once the unit has “linked” to the remote lights using Canon’s RT protocols, the unit will display a Radio Tower icon. This functions like the green LINK
indicator on Canon flashes.

deejjjaaaa wrote in post #18505143
as a side note... I decided to test Sony TTL also with ORLIT RoveLight RT 800AC TTL - just in case to see how it goes w/ it , so I purchased it from Adorama (I purchase all products I test on my own dime) - the item came today with flash tube cracked - not sure if that was done by somebody who installs tube/dome in strobe before packing it in Orlit box (in Adorama or in Jinbei) or it is a sloppy packing done by Adorama before mailing the purchased item to a customer (how you can put the Orlit carton box in the Adorama shipping box w/o bubble padding it all around when the item has glass components beats me) ... what is cheaper mail it back to Adorama (it seems I have to pay for the shipping cost now) or simply spend extra $30 to buy a replacment flash tube... one good thing about Orlit (Jinbei) vs FlashPoint (Godox) is that spare flash tubes are way cheaper.

If you contact the customer service team:service@adorama.c​om they will send you a pre-paid label to return it

HelenOster wrote in post #18505781
Have you tried the email: brands@adorama.com? For some reason calls are not getting through.....

This may help with the trouble-shooting:

Thanks so much Helen for trying to help. You're the best.

I did indeed also email as well as call. No one responded to either my phone calls or emails.

The information you provided was great, but unfortunately didn't help to solve the problem. By the way, is the information you provided accessible anywhere else? I noticed the manual doesn't contain much practical troubleshooting info, and there's not much content out there on this to find answers. I really wish someone would make a practical walk through video to help solve these issues.

Helen, Tx a bunch for that info!

HelenOster wrote in post #18505785
If you contact the customer service team:service@adorama.c​om they will send you a pre-paid label to return it

I think I 'd not bother to return the whole strobe (big box) - I purchased a separate flash tube for $30 already... once it arrives I will confirm that strobe is working and then I shall see if I can just exchange the cracked flash tube that arrived installed in the strobe - less hassle that way (smaller box to haul)

my beef though is that (1) packing still shall be better and (2) somebody must at least attempt to visually inspect the item that costs few hundred $ before shipping ... once I extracted the strobe from Orlit box I can immediately hear the sound of what turned to be few glass shards from the cracked flash tube inside the protective dome ... some retailers offer "white-glove deliver/installation service" so I'd like to have an option to pay few bucks more when I want "white-glove total bubble wrap packing and at least visual inspections of what is inside the box" before actual shipping, so that relatively expensive items will not come packed like they are now... that Adorama replaces defective items was never questioned.

PhotogNY wrote in post #18505983
No one responded to either my phone calls

out of curiosity (to see how in the world I can get the version of firmware installed in TR-Q6S = shame on Jinbei for that annoying issue, the firmware version is never displayed) I called the support ph# for Orlit products ... my experience was the following - I called during regular business hours EST - 2 times I went into their voice mail after waiting... the 3rd time my call was answered... now that Adorama person did not know off the bat that TR-Q6S does not display the version of firmware, so he had to put me on hold and find this out from somebody else there - the hold was short though, like 2-3 minutes... so call them few times, you might get a human being - but I suggest to find a fellow Canon user somewhere first who might have the same setup - may be Orlit's Facebook group ?