NBEast wrote in post #18398679
I cancelled Smugmug last week (a work account; I'm still happy with my personal account). I was very surprised to learn they don't honor the remaining subscription time!
Seems to me; they should either refund the unused prorated amount or keep it open for the prepaid time remaining.
I didn't actually need it to remain open; it's just the principle of the matter.
Does anyone know the California law on subscriptions & fee retainment for early cancellation? At the least; I'd expect them to be obligated to have an option to keep it open until expiration.
Like it or not, I suspect it is legal in virtually all states. Smugmug is very clear on cancellation of their subscription at https://www.smugmug.com/about/terms. In the paragraphs below, I've added "bold" and underlining for emphasis.
By way of example and not in limitation of the foregoing, if you request the termination of your Subscription and you have two months remaining in your Subscription Term, such termination is effective immediately and you will not have access to the Subscription Services for the remaining two months of such Subscription.
All Subscription Fees are nonrefundable. Upon termination, cancellation or discontinuation of your Subscription for any reason, you will not be entitled to receive a refund for any Subscription Fees or other amounts previously charged to you, or for any unused portion of any Subscription Fees if such termination, cancellation or discontinuation occurs prior to the expiration of the applicable Subscription Term.