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Thread started 05 Oct 2017 (Thursday) 08:38
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5DIV- Custom settings won't stick!

 
Trout ­ Bum
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Oct 05, 2017 08:38 |  #1

Anyone else experiencing this?
I've been using the C1-3 settings on my former MkII and current MkIV for years, and find them invaluable. But with the latter, some of the settings (ISO, etc) are changing even though I always make sure to register them before turning the camera off. Thought it was my imagination at first, but no. I even had the “beep” become enabled yesterday, which I haven't had turned on for my cameras since my 4D. Getting very frustrating and annoying and I anticipate sending it in to Canon once my “season” is over.
What gives??


Mark
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John ­ from ­ PA
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Post edited over 6 years ago by John from PA. (2 edits in all)
     
Oct 05, 2017 08:59 |  #2

If you are certain you are doing things correctly, then I'd flash the firmware or upgrade if you haven't. Write down anything really custom as you will likely have to reprogram the custom settings. The guts of the camera is a computer, dedicated yes but like any PC a problem can develop that a reboot or firmware reflash will fix. The firmware can be found at https://www.usa.canon.​com …subtab=download​s-firmware (external link).

The latest version is 1.04 from April but again if you are certain you are doing things correctly do a reflash.




  
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Trout ­ Bum
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Oct 05, 2017 09:22 as a reply to  @ John from PA's post |  #3

Firmware is current, but if you're suggesting a re-install I'll try it. Thanks.


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John ­ from ­ PA
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Oct 05, 2017 11:57 |  #4

There was a thread about two weeks back where someone with a 7D had an LCD problem (Canon 7d lcd screen will not come on; see https://photography-on-the.net …showthread.php?​p=18459387). The person got quite a bit of help, all of which was unsuccessful and was about to return the camera for service. He reflashed the firmware and the problem was eliminated. His firmware, before and after, was the same version.




  
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apersson850
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Post edited over 6 years ago by apersson850.
     
Oct 05, 2017 16:45 |  #5

Trout Bum wrote in post #18466443 (external link)
Thought it was my imagination at first, but no. I even had the “beep” become enabled yesterday, which I haven't had turned on for my cameras since my 4D.

Well, maybe you are hallucinating the whole thing. There has never been any EOS 4D either... :-P  :p :-D

Sorry, I just couldn't resist... :rolleyes:


Anders

  
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ejenner
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Oct 05, 2017 23:02 |  #6

Just in case, if you can remove the clock battery in the 5DIV, I would do that as well as the main battery, re-install them and then to a firmware update (even to the same firmware).

Apart from going back to a previous firmware and then to the current, that is the most amount of 'reset' that I think you can do.

If you do end up sending it in, trying to get something repeatable could help tremendously if Canon can't immediately detect an error.


Edward Jenner
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whitelands
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Oct 06, 2017 03:19 as a reply to  @ ejenner's post |  #7

5Div has only a main battery, no "clock" battery.




  
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Trout ­ Bum
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Oct 06, 2017 07:46 |  #8

apersson850 wrote in post #18466758 (external link)
Well, maybe you are hallucinating the whole thing. There has never been any EOS 4D either... :-P  :p :-D

Sorry, I just couldn't resist... :rolleyes:

Good catch. Guess it was a 40D— I hope!


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Trout ­ Bum
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Oct 06, 2017 07:49 |  #9

Can I really expect to lose all my settings? That would be a major PIA— Don't recall that happening with firmware upgrades I've done.


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apersson850
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Oct 06, 2017 08:28 |  #10

In most cases, when you do a firmware upgrade, the new firmware can handle the old data in the camera and continue with that.
But if you downgrade the firmware, then the older firmware doesn't always understand the newer data structure (read: if it has changed). Thus it may protect the settings data integrity by simply return to factory defaults.


Anders

  
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ejenner
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Oct 06, 2017 20:16 |  #11

apersson850 wrote in post #18467149 (external link)
In most cases, when you do a firmware upgrade, the new firmware can handle the old data in the camera and continue with that.
But if you downgrade the firmware, then the older firmware doesn't always understand the newer data structure (read: if it has changed). Thus it may protect the settings data integrity by simply return to factory defaults.

Actually this is a good point. To be completely safe, you should reset to default settings before downgrading software. I believe Canon actually tests it this way so defaults are backwards comparable, even if the default does not exist in the older software (I got this from magic Lantern forums), we had to downgrade the 5DIII software at one point to use Magic Lantern.

If you send it to Canon and they do anything with it, they will reset it to defaults anyway.


Edward Jenner
5DIV, M6, GX1 II, Sig15mm FE, 16-35 F4,TS-E 17, TS-E 24, 35 f2 IS, M11-22, M18-150 ,24-105, T45 1.8VC, 70-200 f4 IS, 70-200 2.8 vII, Sig 85 1.4, 100L, 135L, 400DOII.
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John ­ from ­ PA
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Oct 09, 2017 14:50 |  #12

Trout Bum wrote in post #18467130 (external link)
Can I really expect to lose all my settings? That would be a major PIA— Don't recall that happening with firmware upgrades I've done.

Print and use the content at https://photographylif​e.com …canon-5d-mark-iv-settings (external link) as a guide and write down your settings, then write down your "Custom" stuff as well. The reflash. It probably will retain things, but you have your settings written down just in case.




  
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5DIV- Custom settings won't stick!
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