We all have issues at times with photo gear. At times, service needs to be contacted concerning the issue. What I have noticed on the Canon forms, is some people crying about Canon service being awful because they don't answer emails. They must receive thousands of emails everyday. We have a wonderful invention. It's call a PHONE. Call them. They answer every time. Smartphones are very good at making phone calls. They are capable of letting you talk to people. They do more than let you play games and access social media. So please stop complaining about Canon, or other companies, not responding to emails. Call them. You'll probably be amazed at how quickly your question will be answered.
Let the flaming begin.
