Anyone with Lexar experience?

Avoid lexar right now. They are having warranty honoring issues.

I have 2 sd cards awaiting to be returned from warranty work....lexar has stated they cant send out a new sd card nor can they refund my money so i need to wait....i traditionally have one issue a year with my cards.

jmweb wrote in post #18813508
Avoid lexar right now. They are having warranty honoring issues.

I have 2 sd cards awaiting to be returned from warranty work....lexar has stated they cant send out a new sd card nor can they refund my money so i need to wait.

.
It is amusing to me that anyone would actually do work to an SD card. . With such a small, insignificant, inexpensive item, one would think they'd just toss it away and send you a new one!

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jmweb wrote in post #18813508
....i traditionally have one issue a year with my cards.

That seems really unusual with me. . I've shot for 13 years now, roughly 100,000 frames per year, with several different bodies and many different CF and SD cards, and never had an issue with any card. . Ever. . Do you think that maybe you are doing something with the way you shoot or the way you download that is causing you so many card problems?


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jmweb wrote in post #18813508
Avoid lexar right now. They are having warranty honoring issues.

I have 2 sd cards awaiting to be returned from warranty work....lexar has stated they cant send out a new sd card nor can they refund my money so i need to wait....i traditionally have one issue a year with my cards.

It would be interesting to know some specifics before making the generalization that Lexar is at fault. For instance I would pose the following questions:

Who are you dealing with specific to the warranty claim? [I note you are in Canada so things might be different than in the USA.]

How was the card originally purchased? eBay, Amazon...?

What specific model of card is giving you issues? Some Lexar cards only have a two year warranty; some are lifetime and there are lots of cards in between. [Again, USA]

If you have "one issue a year with my cards" then I suspect operator error may be a factor. I have about 20 cards (mixed CF & SD) used in phones, cameras, GPS units, Android tablets, etc. Some of these cards are pushing 15 years old and many still are used and I've never had a failure. Some are Kingston, a few Lexar, but most are Sandisk because I like buying directly at a Best Buy. I'm betting there are many on this forum that could make pretty much the same statement concerning the longevity of their storage media!

https://www.nytimes.co​m …ina-investment-cfius.html

https://petapixel.com …d-up-by-us-govt-approval/

CFIUS is holding things up or Longsys is playing games with plausible excuses (their reasons for not fulfilling RMAs have been shifting). Either way, don't buy Lexar and expect warranty support in the near future.

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I would never think of using "warranty support" for something as insignificant and cheap as a memory card. . If anything were to happen with a memory card, I'd just toss it away and use a different one.

Warranties are usually thought of in terms of items that cost many hundreds, or thousands, of dollars ....... cars, refrigerators, DSLRs, high-end lenses ........ not $99 or $29 semi-disposable items. . Yeah, I know there are memory cards that cost hundreds of dollars, but even among professional photographers, very, very few people use such things.

I mean, if your toaster or coffee maker broke, would you actually bother turning it in for warranty service? . Let's not be ridiculous! . Of course not! . A CF card or an SD card is even less significant than these cheap kitchen items, so of course most people would never bother to go through the trouble.

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Mike Deep wrote in post #18813631
https://www.nytimes.co​m …ina-investment-cfius.html

https://petapixel.com …d-up-by-us-govt-approval/

CFIUS is holding things up or Longsys is playing games with plausible excuses (their reasons for not fulfilling RMAs have been shifting). Either way, don't buy Lexar and expect warranty support in the near future.

The OP is in Canada so things may be different but I find it absolutely amazing that our (USA) government has to approve the warranty T&C's of a foreign entity.

Right up there with brewpubs unable to create new beverages during the govt slowdown due to the approval process for new labels.

I haven't delved into the law, but I'm having a hard time believing Longsys can sell and ship product, pay marketers and distributors, and generally proceed with promoting the Lexar brand, but is left unable to replace or refund defective products. It smells like a convenient excuse.

I have doubts about how the current Lexar product would be these days. As far as annual failures that seems high. In my eyes a warranty is a warranty if they state a period of acceptance that the item falls within. The SanDisk cards I have are "Lifetime". I have a similar experience as John, a handful of failures since '05.

Per a previous post I have never had a card failure since converting to digital and I too shoot quite a bit.
I only use best quality Lexar or Sandisk cards purchased from B&H. To insure long card life I would be careful when handling cards. Don't remove card while its being written to. It's preferable to power off camera when changing cards. Watch out for static in the winter. Always keep loose cards in their plastic holders. Just common sense items.

Warranty is still a warranty, either you have one and support it or don't have one. It is another story to say you have one but don't honor it. Many people, especially American do choose a product based on its warranty and after sale support. If you need it for SD cards, more power to you.

Tom Reichner wrote in post #18813522
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It is amusing to me that anyone would actually do work to an SD card. . With such a small, insignificant, inexpensive item, one would think they'd just toss it away and send you a new one!

.

That seems really unusual with me. . I've shot for 13 years now, roughly 100,000 frames per year, with several different bodies and many different CF and SD cards, and never had an issue with any card. . Ever. . Do you think that maybe you are doing something with the way you shoot or the way you download that is causing you so many card problems?

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I dunno the internal policies of Lexar however in the past when I've had issues, they mail me out another one.

In this case, Lexar has offered to refund the $$$ or replace it. Both options aren't available right now tho due to the article posted.

John from PA wrote in post #18813540
It would be interesting to know some specifics before making the generalization that Lexar is at fault. For instance I would pose the following questions:

Who are you dealing with specific to the warranty claim? [I note you are in Canada so things might be different than in the USA.]

How was the card originally purchased? eBay, Amazon...?

What specific model of card is giving you issues? Some Lexar cards only have a two year warranty; some are lifetime and there are lots of cards in between. [Again, USA]

If you have "one issue a year with my cards" then I suspect operator error may be a factor. I have about 20 cards (mixed CF & SD) used in phones, cameras, GPS units, Android tablets, etc. Some of these cards are pushing 15 years old and many still are used and I've never had a failure. Some are Kingston, a few Lexar, but most are Sandisk because I like buying directly at a Best Buy. I'm betting there are many on this forum that could make pretty much the same statement concerning the longevity of their storage media!

I'm dealing with Lexar directly. I only use 1000x and 2000x 128gb cards. Considering they are willing to refund or send me a new card (in due time, whenever that happens), it's a pretty safe bet that Lexar agree's there's an issue here.

With cards that can now cost $150 to $200 we will probably see more warranty claims. I've never (luckily) had a card fail and if I did would not consider a claim when the cards were so cheap - no longer. I wonder if the new technology of faster and larger capacity is pushing the limits of reliability. You can now get 3000x speed cards and 1TB capacity. Wow. I still have a few 4 and 8gb cards laying around.

jmweb wrote in post #18815054
I'm dealing with Lexar directly. I only use 1000x and 2000x 128gb cards. Considering they are willing to refund or send me a new card (in due time, whenever that happens), it's a pretty safe bet that Lexar agree's there's an issue here.

Are you dealing with SDXC or compact flash?

John from PA wrote in post #18815187
Are you dealing with SDXC or compact flash?

SD.

I've NEVER had a CF card fail...yet...