Approve the Cookies
This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and our Privacy Policy.
OK
Index  •   • New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Guest
New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Register to forums    Log in

 
FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 18 Apr 2018 (Wednesday) 12:36
Search threadPrev/next
sponsored links
(this ad will go away when you log in as a registered member)

Dead 5D Mark IV

 
Headspin
Member
85 posts
Likes: 5
Joined Dec 2006
Location: Rochdale
     
Apr 18, 2018 12:36 |  #1

Hi,
My 6 month old 5D Mark IV won't switch on (different batteries tried and so on), anyway I bought this on Ebay new but but basically grey market so no official warranty (I know - I am stupid). The supplier did offer a 1 year international "warranty" in the sale but after sending it back to them seems like bs as they now tell me they only cover return shipping and labour, not parts. They diagnosed a dead PCB and want £205 for the part. After doing some Google research it appears that the Mark iv does have reports of a 'won't turn on' due to pcb power issues. You cant do hard reset like on Mark III as it has no internal battery!

Whilst it looks like I am going to have to pay for a new PCB I am concerned that Mark IV may have an issue with this part and may well happen again??? Has anyone had this or similar issues?
Thanks
Rob


www.nicecatmedia.com (external link)

  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)
johnf3f
Goldmember
Avatar
3,888 posts
Gallery: 1 photo
Likes: 571
Joined Apr 2010
Location: Wales
Post edited 3 months ago by johnf3f.
     
Apr 18, 2018 17:53 |  #2

Lodge a complaint via E Bay - you never know?

Not a legal eagle but would the "Sale of Goods Act" apply?


Life is for living, cameras are to capture it (one day I will learn how!).

  
  LOG IN TO REPLY
nrowensby
Goldmember
Avatar
3,993 posts
Gallery: 143 photos
Likes: 219
Joined Oct 2007
Location: Columbia, SC
     
Apr 18, 2018 18:00 |  #3

PayPal buyer coverage now goes out 6 months... So there's always that depending on which side of the 6 months you're on.


Real Name: Nick
--Nick's Marketplace Feedback--
[Insert witty quote here]

  
  LOG IN TO REPLY
Choderboy
I Chimp, therefore I am
Avatar
5,014 posts
Gallery: 93 photos
Likes: 2083
Joined Jul 2005
Location: Sydney, Australia
     
Apr 18, 2018 19:59 |  #4

Me, I'd just pay. Regarding it happening again, why worry? You have no control over it. So sell it when you get it back repaired or continue on. Any device can fail at anytime. There is a chance Canon have addressed the problem and the PCB you receive will be a new one with fix applied. Only Canon knows if this is true.


Dave
https://www.flickr.com​/photos/12185187@N00/ (external link)
1DX2, 1D4, 1DS2. Canon, Sigma lenses
Image editing OK

  
  LOG IN TO REPLY
john ­ crossley
Goldmember
Avatar
2,210 posts
Likes: 659
Joined Nov 2009
Location: The Rhubarb Triangle
     
Apr 19, 2018 00:40 |  #5

Headspin wrote in post #18609132 (external link)
Hi,
My 6 month old 5D Mark IV won't switch on (different batteries tried and so on), anyway I bought this on Ebay new but but basically grey market so no official warranty (I know - I am stupid). The supplier did offer a 1 year international "warranty" in the sale but after sending it back to them seems like bs as they now tell me they only cover return shipping and labour, not parts. They diagnosed a dead PCB and want £205 for the part. After doing some Google research it appears that the Mark iv does have reports of a 'won't turn on' due to pcb power issues. You cant do hard reset like on Mark III as it has no internal battery!

Whilst it looks like I am going to have to pay for a new PCB I am concerned that Mark IV may have an issue with this part and may well happen again??? Has anyone had this or similar issues?
Thanks
Rob

Considering that you saved about £1000 by buying from the grey market, you might as well pay the £205 to get it repaired.


Some days I'm the dog, some days I'm the lamppost.

  
  LOG IN TO REPLY
Headspin
THREAD ­ STARTER
Member
85 posts
Likes: 5
Joined Dec 2006
Location: Rochdale
     
Apr 19, 2018 05:01 |  #6

Thanks Guys

Wrong side of the 6 months (more like 7), I knew I was taking a risk buying grey and should have read the warranty small print properly! I will pay the part cost and lesson learnt. I did email Canon asking if they knew of any PCB issues but they report that they aren't aware of any so hopefully I was just unlucky!


www.nicecatmedia.com (external link)

  
  LOG IN TO REPLY
TeamSpeed
01010100 01010011
Avatar
33,523 posts
Gallery: 79 photos
Best ofs: 2
Likes: 3740
Joined May 2002
Location: Northern Indiana
     
Apr 19, 2018 05:30 as a reply to  @ Headspin's post |  #7

It is not a common problem. There a few reports, but out of thousands upon thousands of units, there will be flaws that end up being posted on the internet.


Past Equipment | My Personal Gallery (external link) My Business Gallery (external link)

  
  LOG IN TO REPLY
dexy101
Goldmember
Avatar
2,331 posts
Gallery: 91 photos
Likes: 929
Joined Jan 2011
Location: Scotland
Post edited 3 months ago by dexy101.
     
Apr 19, 2018 07:49 |  #8

Personally id just send it into canon and get them to replace it. They sorted my grey market 1DX but wouldn't honour the warranty as it was a grey market purchase but they did do the repair at a cost to me.

Plus if it does happen to go again then you may have warranty on the new part they replaced rather than fitting one yourself unsure if it will break again.


Flickr (external link)
Gear List
1DX Mark II - 5D Mark IV - 70-200mm f/2.8L IS II - 100mm f/2.8L 135L - 17-40L 50mm 1.8 stm 35mm 1.4 Sigma Art

  
  LOG IN TO REPLY
thc1979
Senior Member
Avatar
519 posts
Gallery: 13 photos
Likes: 178
Joined Jun 2014
Location: East of England
     
Apr 19, 2018 13:00 |  #9

I don't understand all this grey market = no warranty stuff. Canon still made the camera, it's not like it's a Chinese knock off.

But as said above, you save a sh*t load of money in the first place :-)




  
  LOG IN TO REPLY
gjl711
According to the lazy TF, My flatulence rates
Avatar
54,331 posts
Likes: 1725
Joined Aug 2006
Location: Deep in the heart of Texas
     
Apr 19, 2018 14:22 |  #10

thc1979 wrote in post #18609752 (external link)
I don't understand all this grey market = no warranty stuff. Canon still made the camera, it's not like it's a Chinese knock off.

Whats not to understand. Warranties are not free. The cost is included in every camera purchased. It's how Canon covers the cost for warranty work. When you buy gray you don't feed into the warranty pool, thus, no warranty work.


Not sure why, but call me JJ.
I used to hate math but then I realised decimals have a point.
.
::Flickr:: (external link)
::Gear::

  
  LOG IN TO REPLY
TeamSpeed
01010100 01010011
Avatar
33,523 posts
Gallery: 79 photos
Best ofs: 2
Likes: 3740
Joined May 2002
Location: Northern Indiana
Post edited 3 months ago by TeamSpeed.
     
Apr 19, 2018 15:10 |  #11

thc1979 wrote in post #18609752 (external link)
I don't understand all this grey market = no warranty stuff. Canon still made the camera, it's not like it's a Chinese knock off.

But as said above, you save a sh*t load of money in the first place :-)

Every country or consortium of markets have different consumer laws, and thus different warranties. Canon then adjusts the costs of a camera sold in those markets to cover the warranty costs in that area.

So buying a lower priced camera out of the warranty area to save money means you won't be able to get warranty coverage in the area you are in.

If you sold item XYZ, and in one area, you had to cover all repair costs for 3 years vs 3 months elsewhere, would you not charge more in the one area over the other for XYZ?


Past Equipment | My Personal Gallery (external link) My Business Gallery (external link)

  
  LOG IN TO REPLY
Headspin
THREAD ­ STARTER
Member
85 posts
Likes: 5
Joined Dec 2006
Location: Rochdale
     
Apr 21, 2018 10:09 as a reply to  @ dexy101's post |  #12

Yep, if I had known that I would have to pay for the part then I would have just sent to a Canon repair centre. When I contacted the Ebay vendor they said to send it back to them for repair, 4 weeks later (and lots of emails from me), I got the news about the part! By this time I just needed the camera back. I have been assured I will now get the 'fixed' camera back next week.
Cheers
Rob


www.nicecatmedia.com (external link)

  
  LOG IN TO REPLY
thc1979
Senior Member
Avatar
519 posts
Gallery: 13 photos
Likes: 178
Joined Jun 2014
Location: East of England
     
May 06, 2018 13:51 |  #13

gjl711 wrote in post #18609791 (external link)
Whats not to understand. Warranties are not free. The cost is included in every camera purchased. It's how Canon covers the cost for warranty work. When you buy gray you don't feed into the warranty pool, thus, no warranty work.

You make it sound like I should have known about it all, which I clearly didn’t otherwise I wouldn’t have said I didn’t understand :-)

Thanks for the explanation though, it makes sense now.




  
  LOG IN TO REPLY
Tom ­ Reichner
"I am a little creepy"
Avatar
12,154 posts
Gallery: 140 photos
Best ofs: 1
Likes: 2923
Joined Dec 2008
Location: Omak, in north-central Washington state, USA
     
May 11, 2018 09:57 |  #14

Headspin wrote in post #18610841 (external link)
Yep, if I had known that I would have to pay for the part then I would have just sent to a Canon repair centre. When I contacted the Ebay vendor they said to send it back to them for repair, 4 weeks later (and lots of emails from me), I got the news about the part! By this time I just needed the camera back. I have been assured I will now get the 'fixed' camera back next week.
Cheers
Rob

.
So, how'd it go?

Did you get your camera back when they said you would?

Did they just charge you for the part, as they had promised?

Any details would be appreciated. . Also, I'd like to know which eBay dealer you bought the camera from.

Thanks


.


"Your" and "you're" are different words with completely different meanings - please use the correct one.
"They're", "their", and "there" are different words with completely different meanings - please use the correct one.
"Fare" and "fair" are different words with completely different meanings - please use the correct one. The proper expression is "moot point", NOT "mute point".

  
  LOG IN TO REPLY
TeamSpeed
01010100 01010011
Avatar
33,523 posts
Gallery: 79 photos
Best ofs: 2
Likes: 3740
Joined May 2002
Location: Northern Indiana
     
May 14, 2018 08:35 as a reply to  @ post 18625392 |  #15

Did you mean to post this in this thread?


Past Equipment | My Personal Gallery (external link) My Business Gallery (external link)

  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)

1,947 views & 9 likes for this thread
Dead 5D Mark IV
FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
AAA
x 1600
y 1600

Jump to forum...   •  Rules   •  Index   •  New posts   •  RTAT   •  'Best of'   •  Gallery   •  Gear   •  Reviews   •  Member list   •  Polls   •  Image rules   •  Search   •  Password reset

Not a member yet?
Register to forums
Registered members may log in to forums and access all the features: full search, image upload, follow forums, own gear list and ratings, likes, more forums, private messaging, thread follow, notifications, own gallery, all settings, view hosted photos, own reviews, see more and do more... and all is free. Don't be a stranger - register now and start posting!


COOKIES DISCLAIMER: This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and to our privacy policy.
Privacy policy and cookie usage info.


POWERED BY AMASS forum software 2.1forum software
version 2.1 /
code and design
by Pekka Saarinen ©
for photography-on-the.net

Latest registered member is Bill_NY
793 guests, 394 members online
Simultaneous users record so far is 6430, that happened on Dec 03, 2017

Photography-on-the.net Digital Photography Forums is the website for photographers and all who love great photos, camera and post processing techniques, gear talk, discussion and sharing. Professionals, hobbyists, newbies and those who don't even own a camera -- all are welcome regardless of skill, favourite brand, gear, gender or age. Registering and usage is free.