Hi Marianne, I too am looking for options. I am currently using SmugMug but am getting progressively disgruntled by their service.
For a hobbyist photographer, SmugMug may be adequate but as a pro I am finding it has a lot of limitations. First let me describe what I love about SmugMug;
- Price - For one, their price point. As an image hosting site with unlimited space for uploading images, they probably lead the pack in this respect.
- Fulfilment - With a few image processing companies to choose from, getting prints to customers is super easy. Set your profit margin and they take care of the rest.
- Personal URL - Their mid tier and up price point allows you to have your own personal URL.
- Templates and interface - While the majority of their templates are similar, the underlying structure of site editing is simple (once you get past the learning curve). Layout is created with compartmented modules. Need text, add a text block. Need and image, add an image block, etc.
Now for the things I don't like that I find are limiting to running a professional website;
- Template and interface - Yes, I am repeating. Though relatively simple, that simplicity doesn't allow for more creative layout of content. But that's easy to overlook. Their online editor, though, is archaic and oversimplified. You can't add tables, bullet or numbered lists and paste and copy is crude, destroying any formatting done elsewhere.
- Dated templates - While simple, the templates are starting to look dated. No parallax scrolling, no multi-content front page. No graphs, icon links, no Font Awesome integration.
- Dated and limited image support - We are entering a multimedia world. My studio does 360° products I can't showcase. There is limited video integration. No virtual video support.
- Limited file support - While their fulfilment service customarily takes JPGs, there are no allowances for delivering other file formats. Many of my clients prefer TIF format or even PSD. Can't share those through SmugMug. Likewise with PFD files if you're looking to add e-books to your service.
Many of these items are things I never thought I would need when I initially signed up for their service. Now, in hindsight, I wish someone had mentioned them to me. Hope this sheds a little light and maybe someone knows of a service that resolves some of these issues as well.