Well, that's not entirely true. The potential customer wanted the hi res file for free, rather than purchase a print from his site.
Are you going to call those deck companies that came out, spent a couple hours laying out a plan, and ask them to email you a copy of their
layout so you and your neighbor can do it yourself?
OP is just bouncing this experience off the members here because that someone is trying to get something for nothing, even though he has options for them. (free lo res files, a full site to purchase prints, etc.) He put in the work, yet someone always seems to want more.
He's just asking opinions and if anyone else has had similar experiences.
The OP never said the customer wanted it for free. He said he offered the file at $200...which is basically saying go away to the customer.
My suggestion is to offer the customer the I age at the same price as the print...you still get a sale and just let the customer make their own prints.
There are many photographers out there selling digital files as that is what many customers want...why limit your customer base by not selling what they want.