I've had my website at SmugMug for 10 years.
In the beginning I liked SmugMug, but a few years ago they forced everyone to switch to the "new SmugMug" ..... which sucks for me. . With the new SmugMug, they changed the category / gallery / sub-gallery structure, so now my galleries are all messed up - they no longer have a sensible hierarchy to them. . I know that there are ways to get it set up the way I want it - the way it used to be. . But actually doing this is difficult.
I am not good at reading or following detailed instructions - I do much better when someone shows me how to do something, or when someone on the phone walks me through things step-by-step.
Most unfortunately, SmugMug does not have phone support. . That's right - I can't just call SmugMug and have an expert walk me through the process as I do each step. . They do have great email support, and are very responsive when it comes to responding to emails. . However, I am just not a person that does well following written instructions - it's like doing that requires my brain to work harder than it wants to, and so I just never end up getting around to doing it. . So, because of the lack of phone support, I have decided that I would like to leave SmugMug and set up a website somewhere else instead.
I watch Tony & Chelsea Northrup a lot, and they are sponsored by SquareSpace ...... so I thought that I would check out SquareSpace as a SmugMug replacement.
I got on the SquareSpace website and started to read about transferring domain names, and it got a little complicated - like, as I read I realized that if I was going to understand what they had written, my brain was going to have to go into some mode where it has to think real hard in order to understand, and I just don't do that "think hard" thing.
So I thought I'd just give SquareSpace a call and ask someone there to explain it to me. . I looked and looked for their support phone number, and couldn't find it. . I suspect that, just like SmugMug, they don't have phone support, and that if you have detailed questions you have to either correspond with them via email, or you have to read paragraphs of instructions and explanations ..... which I just don't do.
So, my question is, what website hosting service has good phone support where you can just call them up and ask them how to do things? . . Of course, I want to talk with someone who speaks English as a first language, so that I don't have any difficulty understanding them.
I did Google this, but came up with no valid results, so that is why I am turning to the forum membership as I seek information that can help me find what I am looking for.
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