NDAPhoto wrote in post #18790126
As for the rerouting issue, it is frustrating but a result of your inability to receive shipments, no? You are assuming it is safer rerouting to your UPS Store, but not from Adorama’s perspective if the wrong person picks it up.
The rerouting issue with Adorama has been frustrating, yes, but like I stated earlier, I've found a way around that issue by simply providing a local UPS Store address as the shipment destination upon ordering. Even when I did that, however, the staff at Adorama has managed to make the simple ordering process a very frustrating experience, which I've detailed in my earlier post. In fact, my order was shipped in two separate packages with different arrival days. The first one came in without my name on the package, just the UPS Store address. Fortunately, there was my phone number that the staff at the UPS Store found. Assuming that the second package would arrive without my name on the package, as well, I had to call the UPS Store in advance to alert them of this. Sure enough, the second package also arrived without my name on the package. All unnecessary hassle. Yes, a mistake, and all human beings make mistakes. A simple apology, however, would have been a nice gesture. No such a thing. It's Adorama's choice to have whatever the policy, I totally respect that. I, as a customer, also have the choice to shop at whoever the merchants that work the best for my needs. Adorama isn't it, anymore.
The UPS Store, by the way, always checks your photo ID before handing out the package. Did this many many times and never an issue. On the other hand, porch thefts have increased like crazy around my neighborhood. I'd imagine that porch theft is and should be of greater concern to online merchants than potential and rare case of UPS shipments being fraudulently being re-routed. In fact, I don't know of a single person who was a victim of a UPS shipment being re-routed fraudulently whereas I do know of my neighbors's who have been victims of porch thefts.