B&H Customer Service

I can tell you that I have no hesitation of sending $10k Paypal gift to Buckeye1 to get the same products and the same warranty as from BH, but a lot cheaper. Seems like you’re fairly new here. There are a lot of honest sellers here, Buckeye1 is one of them. There is no place for scammers here. If you think Buckeye1 is a scammer then everyone here is scammers and I am no exception... Buy with confident

Can you explain what it was that I said constitute an attitude? You called me out to be a scammer without even checked.

You can ask the admins and many other members will tell you that I have helped many people here avoiding potential scams and even have those bad guys banned from the site.

Just because you don’t know me does not mean I have bad intentions. Just because you don’t think retailers will sell a new 1Dx II below $5500 does not mean it is not happening.

Buckeye1 wrote in post #18728917
Can you explain what it was that I said constitute an attitude? You called me out to be a scammer without even checked.

You can ask the admins and many other members will tell you that I have helped many people here avoiding potential scams and even have those bad guys banned from the site.

Just because you don’t know me does not mean I have bad intentions. Just because you don’t think retailers will sell a new 1Dx II below $5500 does not mean it is not happening.

I did call you a scammer. I very clearly said that you may be legitimate, but that I don't know you. That is not calling you a scammer.

I'm posting about a company's customer service and you choose that post to tell me you could have saved me money. I've heard that Canon controls pricing very closely and you're telling me you can beat one of their top seller's price by $500 and also include a battery. I'm not sure why I wouldn't be skeptical, but again, not saying you're a scammer.

Your approach seems very aggressive, sorry if you don't see it that way, I do.

Myduc1098 wrote in post #18728907
I can tell you that I have no hesitation of sending $10k Paypal gift to Buckeye1 to get the same products and the same warranty as from BH, but a lot cheaper. Seems like you’re fairly new here. There are a lot of honest sellers here, Buckeye1 is one of them. There is no place for scammers here. If you think Buckeye1 is a scammer then everyone here is scammers and I am no exception... Buy with confident

I don't understand why you guys think I called him a scammer... I didn't. I made a very clear statement that I don't know who he is. If you think I'll buy something from someone on a forum without investigating it a little, you're wrong. I'm glad you're happy with the service you get from Buckeye1.

Buckeye1 wrote in post #18728869
Lol...I sold more than ten 1Dx II between here and Fred Miranda. If any of those people didn’t get a genuine authorized dealer receipt, you would think someone would say something by now

Your money and your call though.

Please don't take my comments too personally- I'm not intending to attack you nor your business

Flynlow wrote in post #18728886
Like I said, you may be legitimate, but I've never heard of you and I was reporting about good customer service I received. You're not winning me over with the attitude, but at least you're confirming that I bought from the right place.

I never heard of him either, and I've been on this board for some years

Myduc1098 wrote in post #18728907
I can tell you that I have no hesitation of sending $10k Paypal gift to Buckeye1 to get the same products and the same warranty as from BH, but a lot cheaper. Seems like you’re fairly new here. There are a lot of honest sellers here, Buckeye1 is one of them. There is no place for scammers here. If you think Buckeye1 is a scammer then everyone here is scammers and I am no exception... Buy with confident

Again, I had no idea who he is. Your post helps a little.

Buckeye1 wrote in post #18728869
Lol...I sold more than ten 1Dx II between here and Fred Miranda. If any of those people didn’t get a genuine authorized dealer receipt, you would think someone would say something by now

Your money and your call though.

I'd go with Jack here- it does sound suspicious. He's been very polite. He hasn't called you a scammer. But you did start advertising on a thread complementing another vendor, and that isn't quite so polite in my opinion. And now you are on the verge of attacking another customer- he hasn't called you a scammer, and now you are asking him about your "attitude". Just let it go at this point.

Instead of going into threads like this, maybe post a link to your business' web page in your signature?

But the purpose of this forum IS to help people find good deals; you can read that for yourself.

He said my offer was sketchy and that no retailers can sell below certain price based on only his own knowledge. That surely imply that I am not legit.

Just because you have not heard of me means absolutely nothing. I have never heard of 1000 other members here, but it does not mean I should jump to conclusions without even take a minute to look.

Again, please help me learn a lesson by pointing out to me how I can be less offensive.

Buckeye1 wrote in post #18728938
But the purpose of this forum IS to help people find good deals; you can read that for yourself.

He said my offer was sketchy and that no retailers can sell below certain price based on only his own knowledge. That surely imply that I am not legit.

Just because you have not heard of me means absolutely nothing. I have never heard of 1000 other members here, but it does not mean I should jump to conclusions without even take a minute to look.

Again, please help me learn a lesson by pointing out to me how I can be less offensive.

Buckeye1, my intention was not to be mean to you or to insinuate that you're a scammer. I'm here talking about a specific retailer and telling everyone I like them. How would you feel if someone started a post about your great customer service and I told them I could beat your price? It just seems it's not the thread to do it on.

If you have a business name that is on a list of Canon dealers, please share it, maybe this thread will help you get more business. I've learned to be skeptical as anyone could go to Ebay, get an import model for $4500 and resell it. I know with a storefront like B&H I'm getting what I'm paying for. You would have to convince me. Doesn't mean it couldn't be done, but you have to understand you don't blindly get my trust.

Buckeye1 wrote in post #18728938
But the purpose of this forum IS to help people find good deals; you can read that for yourself.

He said my offer was sketchy and that no retailers can sell below certain price based on only his own knowledge. That surely imply that I am not legit.

Just because you have not heard of me means absolutely nothing. I have never heard of 1000 other members here, but it does not mean I should jump to conclusions without even take a minute to look.

Again, please help me learn a lesson by pointing out to me how I can be less offensive.

While ONE OF the roles for this forum is to help members get good deals, I am personally just as interested in hearing where I can get good service, not just good prices. That can be hard these days, including among 'discount sellers' in my experience.

The OP started this thread to tell such a story, one that could help others who may be considering using B&H for the first time. However, you jumped in - it seems - simply to say that YOUR business is better, then used sarcasm to suggest that some people maybe don't need to save money. For me, that displays an attitude that was unwarranted.

The guy was happy with the deal he got, so why take that pleasure from him just to promote your own business?

Buckeye1 wrote in post #18728938
But the purpose of this forum IS to help people find good deals; you can read that for yourself.

He said my offer was sketchy and that no retailers can sell below certain price based on only his own knowledge. That surely imply that I am not legit.

Just because you have not heard of me means absolutely nothing. I have never heard of 1000 other members here, but it does not mean I should jump to conclusions without even take a minute to look.

Again, please help me learn a lesson by pointing out to me how I can be less offensive.

For starters, just let it go. I feel you are digging a hole for yourself in this thread. People who might have considered your business may not do so now.

Someone stood up for you and explained that you were indeed legit. You should have simply thanked him, and just kept quiet after that.

This thread wasn't appropriate for your advertising because:

• He already got what he needed. B&H helped him already. He was no longer a customer for that product.
  
• This is a thread supporting B&H
  
• This forum isn't to help people find good deals. It's to generally help people improve their photography.
  
• You and your business should act in a fashion that cause people to post nice things about you, like Jack did for B&H, or people do for Adorama.
  

Neither was my post had intention to be mean, but you all read it that way. And I didn’t even use any word that seem offensive.

Buckeye1 wrote in post #18728960
For starter, I did not say he didn’t get great service. I just informed him that he could get better deal through another retailer.

And no, I would not be offended nor would I ccall out someone who has been a member for over 10 years that has more feedbacks than I have post, who is trying to help me save hundreds. If you read the original post, one of his excitement was that he was able to get the $500 savings deal. So it was not all about customer service.

Again, if you do some research on my feedbacks, you would see that my retailer friends offer excellent services. We even send out gears BEFORE we get paid.

If you do some research, some of my buyers get gears directly shipped to them by B&H too.

You don't get it, do you?

Congratulations, you win. I'll bow out of this thread. You also just lost a potential customer (me).

I spent I think $10k with him in one chunk. $12k? I forget. Saved quite a bit and got it quickly. Came with a receipt from an authorized dealer and everything was just as he said it would be. Nothing wrong with bh of course, but money not spent is money in the bank All my new gear purchases going forward will go through him as much as I can.

I would say this thread isn’t the place for the discussion though

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In sales, when people are aggressive, that is offensive. . It's kind of like getting junk mail, or seeing billboards along the highway, or seeing ads on the side margins of webpages - all of that is offensive. . If someone uses a thread to market their service or business, that is often considered offensive ...... unless, of course, it is in the classified section.

Buckeye - I didn't realize that you were an authorized Canon dealer. . It'd probably be a good idea to say so in your advertisements or in your signature or something.

__________ __________ __________ __________ __________ __________ __________ __________


As far as B& H customer service is concerned, I have had many excellent experiences with them.

I once bought a Sigma 150-500mm from them, when it first came out. I simply didn't like the lens. The Sigma colors weren't as good as the colors I was used to from my Canon L glass, and it wasn't built as solidly as the Canon L stuff I was used to. After two weeks of very hard use, I called and asked if I could return it for a full refund. "No problem", they said. So I mailed it back to them and got a full refund a few days later.

On many dozens of occasions I have called B&H just to ask technical questions about some of the gear they have. Sometimes I end up buying whatever it is that I am calling about, and sometimes I don't. No matter, on every occasion their people are glad to talk with me about the gear and answer all of the many detailed questions that I have, even if it takes 20 to 30 minutes to thoroughly answer everything in a way that I can understand.

B&H will always ship things the way I ask them to. It usually doesn't matter who they use for shipping, or how long it takes for an order to get to me, but on the few occasions where it did matter, they were glad to use whatever shipper I requested. They have shipped things to various hotels and buddies houses for me, as I often need to receive things at whatever place I am staying at the moment. Never once have I had a shipping problem, despite my many different shipping needs.

Only once was a B&H sales rep rude to me - in early November of last year. He was kinda short with me and not bending over backwards to do whatever I asked. So I told him that his attitude was problematic, and said that I would not allow him to process my order because of his rudeness, and insisted that I immediately be transferred to another rep. He tried to defend himself, but I just said that no, he was impolite, and that I don't have to stand for that, and please put another rep on immediately because I would not talk with him any further. He complied, and the next guy on the phone was as nice and courteous as ever and my order was processed in first class fashion.

I am a very high maintenance customer - I demand excellent customer service, and with B&H, I get it.


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Thank you Lyle and Tom for your input. I apologize for all that I have offended here...note to self.

Lyle Krannichfeld wrote in post #18728975
I spent I think $10k with him in one chunk. $12k? I forget. Saved quite a bit and got it quickly. Came with a receipt from an authorized dealer and everything was just as he said it would be. Nothing wrong with bh of course, but money not spent is money in the bank All my new gear purchases going forward will go through him as much as I can.

I would say this thread isn’t the place for the discussion though

This is good news. Hopefully this works out for others and they too save money, and I truly mean this.

I have been wrong before and may be wrong now. However, I have always heard that Canon tightly controls their pricing with legitimate dealers. It seems correct to me as they all price the 1DX2 at $5999 and sometimes offer a deal for $5499. I've heard that some authorized Canon dealers sell of their excess kits (camera w/ lens) against Canon's wishes, then someone splits up the kit and sells the camera an lens separately and can sell them for less. Thus it did come from a legitimate dealer at one time and should be covered under warranty.

Now Buckeye says he could have saved me $600 and that includes a spare battery. It seems sketchy... sorry, but I'm skeptical of something that seems too good to be true. I'm not saying he's a scammer (and it sounds like he's not at all), but I'm saying I would check it out thoroughly before making such a big purchase. When you say, "If you don't want to save, that's fine", I'll counter with I don't have that much money to risk. As I stated in the beginning, I'm happy with my purchase and the extraordinary service I received.

In the end, I'll stick with B&H for now.

And on that note, I'll bow out as well. When you're in deep, no need to keep digging!