My 5d4 hit the pavement

While on vacation in Yellowstone I had a misfortune of a gust of wind come up and blew my camera over that was mounted on a tripod with my 150 -600 sigma sport. I now have a crack in the case of the camera near the dial on the top. The camera and lens seem to still be functioning as I continued to use it for the rest of the trip. I am wondering what I need to do to get it fixed and should I get my lens checked out? I assume I will have to send my camera in to Canon. I am wondering what the cost will be. I have both the camera and lens insured.

Nascar Nut wrote in post #18875387
While on vacation in Yellowstone I had a misfortune of a gust of wind come up and blew my camera over that was mounted on a tripod with my 150 -600 sigma sport. I now have a crack in the case of the camera near the dial on the top. The camera and lens seem to still be functioning as I continued to use it for the rest of the trip. I am wondering what I need to do to get it fixed and should I get my lens checked out? I assume I will have to send my camera in to Canon. I am wondering what the cost will be. I have both the camera and lens insured.

Canon will be able to answer that for you.

Yup, off to Canon. Will probably need a new case. Insides should be ok I'm guessing.

Nascar Nut wrote in post #18875387
I assume I will have to send my camera in to Canon .....

john crossley wrote in post #18875404
Canon will be able to answer that for you.

gjl711 wrote in post #18875409
Yup, off to Canon. Will probably need a new case. Insides should be ok I'm guessing.

I am wondering, why does it seem that most people think immediately of Canon when they think of having a Canon camera repaired? . It seems like sending a camera or lens beck to the manufacturer is the first (and sometimes only) option that people consider when their gear breaks. . Yet Canon can be a bit persnickety and high-priced, compared to other repair options. . The repairs I've gotten from Canon are actually the worst and most expensive repairs, while my local guy is reasonable in both scope of service and price of service.

Don't folks realize that there are a lot of local, independently owned camera repair shops around? . My first thought would be to take it to Mark at A1 Camera Repair, which is near me. . Surely others have repair guys in their communities, too .... don't they?

If something breaks on my car, the last place I'd ever take it to get fixed is the Toyota dealership ...... why don't people have the same mindset when it comes to digital cameras?

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Tom Reichner wrote in post #18876175
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Don't folks realize that there are a lot of local, independently owned camera repair shops around? . My first thought would be to take it to Mark at A1 Camera Repair, which is near me. . Surely others have repair guys in their communities, too .... don't they?

If something breaks on my car, the last place I'd ever take it to get fixed is the Toyota dealership ...... why don't people have the same mindset when it comes to digital cameras?

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Your lucky to have local repair shops that service cameras. The last two places I lived, local shops were all but gone and the few that remained I wouldn't trust to repair a brick. With a car, there are so many to choose from that a dealer doesn't have to be the only choice.

As camera sales drop, so are the camera shops that do repairs, with even Canon closing a repair facility or two and reducing staff elsewhere. So it will become increasingly more difficult and expensive to repair gear no matter which way you like to go for repairs....

Unfortunately my camera shop doesn't do repair work.

Tom Reichner wrote in post #18876175
I am wondering, why does it seem that most people think immediately of Canon when they think of having a Canon camera repaired? . It seems like sending a camera or lens beck to the manufacturer is the first (and sometimes only) option that people consider when their gear breaks. . Yet Canon can be a bit persnickety and high-priced, compared to other repair options. . The repairs I've gotten from Canon are actually the worst and most expensive repairs, while my local guy is reasonable in both scope of service and price of service.

Don't folks realize that there are a lot of local, independently owned camera repair shops around? . My first thought would be to take it to Mark at A1 Camera Repair, which is near me. . Surely others have repair guys in their communities, too .... don't they?

If something breaks on my car, the last place I'd ever take it to get fixed is the Toyota dealership ...... why don't people have the same mindset when it comes to digital cameras?

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Not everyone has the same experiences as you. No real camera repair shop here, but the local camera shop will send it someplace. The manufacturer often has the parts needed for repair, especially for current products.

I do take my car to the dealer for whatever work I need done on it. Their pricing is competitive with he 3rd party shops, and they don’t give me grief when I choose to replace all the belts, hoses, and batteries at 5 years. They give me the choice of a loaner car, or a ride to work. I usually decline since it is within walking distance to home.

Sigma likewise gave me good service on my lens.

Capn Jack wrote in post #18877129
Not everyone has the same experiences as you. No real camera repair shop here, but the local camera shop will send it someplace. The manufacturer often has the parts needed for repair, especially for current products.

I do take my car to the dealer for whatever work I need done on it. Their pricing is competitive with he 3rd party shops, and they don’t give me grief when I choose to replace all the belts, hoses, and batteries at 5 years. They give me the choice of a loaner car, or a ride to work. I usually decline since it is within walking distance to home.

Sigma likewise gave me good service on my lens.

Particularly for late model cars, dealers can also implement 'updates' for issues that are not publicised. Increasingly these updates are software rather than physical parts. Either way, the local repair guy will not have access to the software and will not donate the parts and labour for physical parts, assuming he has a mate at the dealer who told him about the updates / revisions / phew, lucky we avoided a recall problem.
In Australia dealer service has improved massively as brands compete on ever longer warranty periods. 12 months used to be standard, now 5 years is average.
Issues that previously required legal threats now just require mentioning to the service person at the counter, rarely even have to speak to the service manager.

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Nascar Nut wrote in post #18877074
Unfortunately my camera shop doesn't do repair work.

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I've never heard of a camera shop that did do repair work. . Repairmen do repair work.

There are some camera shops that offer repairs, but they don't do any repair work at all - never have. . They farm out the repairs to the repairman, the mark up the repairman's fee by a healthy percentage so they make a profit on it. . Anyone with half a brain will just take it to the repairman themselves as all repairmen are willing to work directly with the customer and actually prefer not to go thru the middleman camera shop.


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Our local shop didn't repair cameras either, it sent it out to another shop or would send to Canon. I think they would try to do simple things themselves if they could get the parts. Then our local shop closed so that isn't even an option now.

Some shops in various places do indeed have individuals that do limited repairs.

TeamSpeed wrote in post #18891263
Apple doesn't make iphones, the assembly workers do, however as we know, it is very common to attribute some form of deliverable or service to the overall business entity.
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Our local shop didn't repair cameras either, it sent it out to another shop. Then our local shop closed so that isn't even an option now.

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Apple most certainly does make iPhones because the assembly workers are EMPLOYEES of Apple (not subcontractors).


Back on POTN for just an hour after being offline for almost a month, and you're already arguing with me by contesting the things I say. . Sheesh!
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I removed that part of my reply because I misread the intent of your comment and then corrected myself...

However, you cannot assume that all shops don't have employed repairmen there, and that ALL, as in 100%, always sub out the work.

TeamSpeed wrote in post #18891265
I removed that part of my reply because I misread the intent of your comment and then corrected myself...

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Noted.

Thank you.

I really aint up for arguments or having my statements contested just yet. . Just got back and I want to enjoy myself here, and not be questioned.

Even if I do say something that you disagree with, or think is wrong, you can just let it go .... no need to correct someone every time they write something that you think is incorrect .... especially if the person is particularly thin-skinned and you know how much it bothers them.

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Here is a camera sales shop with employed techs that can be contacted for repair if desired. I found a few others that also have techs in house, but this seems to be one of the larger ones. Some of the shops out there seemed to have started with a repairman, and then branched into sales as well.

Precision Camera
7 Anngina Drive
Enfield, CT 06082

Here is a repair only facility that doesn't sell gear, could contact them as well?

http://www.royalcamera​s.com …ra/canoncamerar​epair.html

And a second repair only facility

http://www.midwestcame​ra.com/quality.html