Did anyone replace Helen Oster at Adorama?

Looks like I lucked out.
I have not used Adorama since ordering a Sigma 150 macro years ago. I received a response that they were out of stock and it would be 6 weeks wait. Would I like to wait or cancel order?
I replied thanks, but cancel please, I will source one elsewhere. I bought one locally then got another email from Adorama the next day stating lens had been shipped!
Reading Helen's story I now see that it was just before her time at Adorama.
A shame I'm not a wine drinker....

Hi,

Good day.

This is Nancy Miller - the new Adorama Customer Service Ambassador.

I started going thru all these forums and blogs to reach everyone who might need my help. Please do not hesitate to reach out to me anytime and I will be happy to assist everyone.

I look forward to working with you all.

Nancy

Hi,

We are sorry for the delay in reaching out.

We started picking up on each of these blogs since Helen left. No worries, please reach out to me anytime moving forward.

Thanks,

Nancy

Thanks!

I will continue to strive to be as awesome as Helen. I am looking forward to working with you all.

Nancy

Hi,

If you need any assistance in the future, please do not hesitate to reach out.

Nancy

:popcorn:

Subscribing...

Nancy Miller - Adorama wrote in post #18921140
Hi,

Good day.

This is Nancy Miller - the new Adorama Customer Service Ambassador.

I started going thru all these forums and blogs to reach everyone who might need my help. Please do not hesitate to reach out to me anytime and I will be happy to assist everyone.

I look forward to working with you all.

Nancy

Welcome. Since I started this thread, you can start by responding to my initial topic. Why do you have such aggressive tracking practices on the website? Why did your customer service staff give me a take-it-or-leave-it attitude? I was already signed up for weekly email and I don’t want more. When I visit the site, I don’t want a follow up message telling me every damn time that I’m missing out, or to hurry up before they’re gone. That’s intrusive and inconsiderate as I may just be verifying a spec for a product I already own, or passing the info to a student. It certainly doesn’t prompt me to buy anything. In fact it has the opposite effect. I haven’t bought anything from Adorama ever since. When I specifically choose to accept weekly email, it doesn’t mean I want you to contact me daily.

Under Helen, Adorama gained thousands of dollars in sales from me each year. I had consciously shifted my purchases from your biggest competitor and also from a startup broker. I was a frequent VIP customer and had two accounts. Mostly because I believed there was an ethical component along with efficiency as a result of Helen’s activity here and direct handling of two situations for me. If you read this thread thoroughly, you have already found it has all been eroded. Not a strike against you personally, but I attribute it directly to poor decision makers at Adorama. When they don’t care about ethics, customers don’t care about you.

As to the manner in which employees are treated... my comments would not be allowed here. Have your CEO PM me instead.

Nancy Miller - Adorama wrote in post #18921142
Hi,

We are sorry for the delay in reaching out.

We started picking up on each of these blogs since Helen left. No worries, please reach out to me anytime moving forward.

Thanks,

Nancy

Hi Nancy and welcome to POTN.

Just a small request: please reply using a QUOTE button, so we can follow conversations easier, thanks.

Pekka wrote in post #18921206
Hi Nancy and welcome to POTN.

Just a small request: please reply using a QUOTE button, so we can follow conversations easier, thanks.

Thanks! Sure, will do.

I’ve got to be honest, I don’t understand why a company wants or feels the need for an employee to have a presence on an internet forum. As far as I am aware it doesn’t happen in the UK. Maybe it’s just an American thing.

john crossley wrote in post #18921310
I’ve got to be honest, I don’t understand why a company wants or feels the need for an employee to have a presence on an internet forum. As far as I am aware it doesn’t happen in the UK. Maybe it’s just an American thing.

No, it's a public-relations thing. Think about it:

If a representative is an active participant within a group of people who often purchase
from the representative's employer, and said representative attempts to resolve/explain/fix
negative issues brought up between customers and said company/employer, to the benefit
of both the vendor and customer, wouldn't that be considered a valuable path for said company to follow
in order to strengthen their market presence? Not to mention the goodwill efforts spent
in order to appease seemingly-slighted customers, which also generates broader acceptance
and confidence by other customers.
With internet venues being a way for such activities to take place, it makes solid sense
for vendors to use it to their advantage as they are able to.

I've got to be honest: I don't understand how you don't understand such a concept.
As far as I am aware, the entire process is practiced by nearly every vendor in business
who chooses to remain in their customer's good graces.
It's in their best interests to follow such practices, in order to continue to do business.
Maybe your perception is just a UK/EU/outside-of-America thing.

SkedAddled wrote in post #18921327
No, it's a public-relations thing. Think about it:

If a representative is an active participant within a group of people who often purchase
from the representative's employer, and said representative attempts to resolve/explain/fix
negative issues brought up between customers and said company/employer, to the benefit
of both the vendor and customer, wouldn't that be considered a valuable path for said company to follow
in order to strengthen their market presence? Not to mention the goodwill efforts spent
in order to appease seemingly-slighted customers, which also generates broader acceptance
and confidence by other customers.

I've got to be honest: I don't understand how you don't understand such a concept.
As far as I am aware, the entire process is practiced by nearly every vendor in business
who chooses to remain in their customer's good graces.
It's in their best interests to follow such practices, in order to continue to do business.
Maybe your perception is just a UK/EU/outside-of-America thing.

So how many Adorama customers are actually POTN members, I’ll bet it’s a fraction of one percent.

john crossley wrote in post #18921329
So how many Adorama customers are actually POTN members, I’ll bet it’s a fraction of one percent.

Cust sat issues spread like wildfire on social media. Better to nip it in the bud and turn the detractors into promoters....just like Helen did. I suspect she worked across multiple social media sites. I know she was active on FM.

john crossley wrote in post #18921329
So how many Adorama customers are actually POTN members, I’ll bet it’s a fraction of one percent.

Well, I'll raise my own hand as a customer, over many purchases.
I'd be willing to wager there are many more POTN members as well,
although very few will be reading this thread up to this point.

Not sure I'm getting the point you're trying to make.