PSA: Lexar Memory

Have not seen this posted here:

PSA:

For 25 years I have been using Sandisk and Lexar SD cards exclusively. Never had a failure until this week and a Lexar (no longer really Lexar) is refusing to honor their lifetime warranty (class action anyone?) The card cannot be read, written to or recovered and I am clever with this stuff. So time to alert my friends!

https://petapixel.com …ty-system-is-being-he…/

They claim the government is preventing them from refunding!! Even though terms of warranty are replacement.

“We are not able to offer a replacement at this time. However, we can offer to provide a refund […] for your Lexar memory cards.”

S_____ then provided a PayPal email address and was told that his refund was on the way. After days of no followup, S_____ contacted Lexar again and was told that Lexar is currently not able to issue any refunds until it receives United States government approval.

“Due to the sensitive nature of the CFIUS requirements, we must have official review and approval from the U.S. Government before we can move forward,” the rep replied. “Once this review is complete, we will begin issuing refunds to customers right away.

“We look forward to issuing your replacement or refund with approval from the U.S. Government.”

SanDisk was bought by Western Digital. I think I still can trust them but have not tried recent cards. Prodigital is the old management of Lexar, a little slow but lower price. Sony is costly, but gets good reviews. So now you know....

PS: I bought from Adorama. 4 months ago. They will not replace or exchange toward another brand. I have to think Helen would have sorted this out. And I think Adorama should drop Lexar like a hot potato.

I'm still waiting for my refund from June for two 32GB CF cards.

I think you'll be waiting a long time. One from 2017 online that I found.

I harangued Adorama and they are replacing - which is actually the last thing I want. I'd rather credit toward another brand. As soon as I mentioned that Helen would have worked this out, they said they are sending a replacement. I won't trust it.

Lots of good the lifetime replacement warranty is from Lexar, eh?

Some people are getting paid by Lexar, and quite handsomely at that. See https://photography-on-the.net …showthread.php?​p=18905997.

Helen by the way is no longer at Adorama. There is a thread at https://photography-on-the.net …read.php?t=1505​743&page=1. I never needed her direct services but it was always good to know she was there.

John from PA wrote in post #18912991
Some people are getting paid by Lexar, and quite handsomely at that. See https://photography-on-the.net …showthread.php?​p=18905997.

Helen by the way is no longer at Adorama. There is a thread at https://photography-on-the.net …read.php?t=1505​743&page=1. I never needed her direct services but it was always good to know she was there.

And some still waiting in the same thread. Interesting.

And I do know Helen is gone, but her memory lingers and mentioning she would have handled this differently got replacements in the mail. I would have preferred credit, but will have to see if my card failure was a fluke. I suspect not from the number of folks I read waiting on refunds. I should have known these cards were too inexpensive, but I thought it was one of those one day sales. It appears not.

If anyone is using Prograde Digital SDXC UHS II cards would love to know whet you think.

rebop wrote in post #18912957
I think you'll be waiting a long time. One from 2017 online that I found.

I harangued Adorama and they are replacing - which is actually the last thing I want. I'd rather credit toward another brand. As soon as I mentioned that Helen would have worked this out, they said they are sending a replacement. I won't trust it.

Lots of good the lifetime replacement warranty is from Lexar, eh?

Really good to see that I maybe left a little magic dust behind me. But so sad that it has to be used.....