Lenovo cancelling Adobe Photo Plan subscription orders

I ordered the Adobo Photo Plan subscription mentioned on this forum on 11/29. I received confirmation. On 12/11, having not received any activation codes, I had a chat with a Lenovo rep. He told me waiting for Adobe to provide more activation codes. On 11/12, I received an email from Lenovo saying my order was cancelled at my request (which I did not request). I am not the only person this has happened to. What recourse do we have? Misrepresenting the reason for the cancellation is, I suppose, technically fraud.

FPP wrote in post #18974509
I ordered the Adobo Photo Plan subscription mentioned on this forum on 11/29. I received confirmation. On 12/11, having not received any activation codes, I had a chat with a Lenovo rep. He told me waiting for Adobe to provide more activation codes. On 11/12, I received an email from Lenovo saying my order was cancelled at my request (which I did not request). I am not the only person this has happened to. What recourse do we have? Misrepresenting the reason for the cancellation is, I suppose, technically fraud.

Buy it somewhere else.

Did you ask the rep at Lenovo? What was their response to the cancellation? I'm assuming that there must have been some type of promotion for a lower cost else, why not just get it from Adobe.

The offer appeared in CPW as the lowest price seen in 2 years. Lenovo charged my credit card (thus establishing a contract). They are falsifying the record by claiming I cancelled the order.

FPP wrote in post #18974573
The offer appeared in CPW as the lowest price seen in 2 years. Lenovo charged my credit card (thus establishing a contract). They are falsifying the record by claiming I cancelled the order.

Are they refusing to reinstate?

FPP wrote in post #18974509
I ordered the Adobo Photo Plan subscription mentioned on this forum on 11/29. I received confirmation. On 12/11, having not received any activation codes, I had a chat with a Lenovo rep. He told me waiting for Adobe to provide more activation codes. On 11/12, I received an email from Lenovo saying my order was cancelled at my request (which I did not request). I am not the only person this has happened to. What recourse do we have? Misrepresenting the reason for the cancellation is, I suppose, technically fraud.

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If it were me, and I wanted to understand all of the real reasons behind why they cancelled my order, and then why they misrepresented the reason for cancellation, I would call them again and have a chat with someone a bit higher up.

In the past, when I have really wanted to know all of the real reasons behind something, I usually have at least a modicum of success if I pester the vendor via phone calls over and over again. . Eventually they realize it will be easier to explain all of the real reasons than it will be to give you some made-up answer or tell you that someone else will call you back.

Customer Support reps hate it when you ask for a supervisor, because their supervisor is not happy with them when they aren't able to handle the call on their own. . They are trained to get you to be okay with not talking with a supervisor. . But if you insist, repeatedly, then at most places they eventually do have to connect you with a supervisor.

Here are some of Lenovo's phone numbers (you obviously already have at least one of these):

I tried calling the CS number. There was a 45 minute wait. I pressed the button for call-back. I never got a call. When I went on Chat, I started at position 156. But at least I could do other things on my computer while I waited. I will try chat again.

If you used a credit card, talk to your card issuer.

FPP wrote in post #18974573
The offer appeared in CPW as the lowest price seen in 2 years. Lenovo charged my credit card (thus establishing a contract). They are falsifying the record by claiming I cancelled the order.

Have they refunded your credit card"?

Yes, they did.