Question about EOSR Digital Level

Hi everyone. We bought 2 EOSr for our photography company. One of them is perfectly fine. The other has an issue with the on screen digital level. I thought i would check here to see if anyone had any solutions before contacting canon.

The digital level on one is stuck,(it worked before but randomly stopped working, and I can't get it to work again) it won't rotate the bar, it just measures that it is perfectly even. Also, it won't rotate photos, even though auto rotate (on both camera and computer) is on. Is the accelerometer inside broken, or could this be a software issue

Any ideas?

Is there a way to maybe factory reset to see if this is a maybe just a weird software issue? (we did update the firmware, and it did work, it just randomly stopped working)

d3vinw wrote in post #19002064
Hi everyone. We bought 2 EOSr for our photography company. One of them is perfectly fine. The other has an issue with the on screen digital level. I thought i would check here to see if anyone had any solutions before contacting canon.

The digital level on one is stuck,(it worked before but randomly stopped working, and I can't get it to work again) it won't rotate the bar, it just measures that it is perfectly even. Also, it won't rotate photos, even though auto rotate (on both camera and computer) is on. Is the accelerometer inside broken, or could this be a software issue

Any ideas?

Is there a way to maybe factory reset to see if this is a maybe just a weird software issue? (we did update the firmware, and it did work, it just randomly stopped working)

Sometimes EOS R settings interfere with each other in unexpected and unpredictable ways. Set the cameras side-by-side and step through every menu to make sure they're identical.

Otherwise, I think the accelerometer is broken.